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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
Call Dealership (760) 517-7269
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5444 Paseo Del Norte

Carlsbad, CA

92008

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690 Reviews of Lexus Carlsbad

May 13, 2022

Quick and efficient service beautiful clean car returned to me. Love the Lexus courtesy car wash More

by MAGGPIE1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello MAGGPIE1954, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Great! On time and polite service. Thanks for the rental car, too. I will return soon. More

by candyKbengs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello candyKbengs, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Was very happy with the service, all the people were friendly, and completed the work professionally More

by jarrettconstruction
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello jarrettconstruction, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Your service department is impeccable, even when I didn’t follow procedure they still took care of me. I have enjoyed my relationship with Lexus for the past 20 years. More

by Teresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello Teresa, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

The salesperson, David Flagg, always followed up, was responsive and very helpful in a difficult environment for buyers. More

by FRANN0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Flagg
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello FRANN0, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing us, and we hope to be able to serve you in the future as well. Congratulations and have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Very accommodating, professional, punctual, and organized . Everything was done quickly and getting a loaner car while I had my car in service helped me very much, feeling very blessed to be taken More

by Kayhaneh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro , Bernardo Dewes, Rick Torres, Mariangela Corte
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello Kayhaneh, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Waiting 23 minutes for appointment to be processed. No milk in cappuccino made in lounge. More

by otmakwan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 20, 2022 -

Lexus Carlsbad responded

Hello, otmakwan, Thank you for taking the time to response and share your sentiments regarding the wait time and the missing amenities in the lounge. I will make it a priority to meet with our Team to discuss further. Your comments are taken seriously as we always try to improve and proved a great guest experience. Lori Smith

May 12, 2022

Doing good even with construction going on at nearby building . A a a a a More

by msalamonik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello msalamonik, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Abbey was very good on incoming / drop off and later explaining various needs and options More

by crowlings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello crowlings, Thank you for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful. More

by david.altheide
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
Report | Print
May 19, 2022 -

Lexus Carlsbad responded

Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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