Lexington Toyota

I loved my Toyota and I had a very pleasant sales experience at Lexington Toyota but the service experience has always been a little "iffy"--until now. Now it is awful. I have never had my Toyota s experience at Lexington Toyota but the service experience has always been a little "iffy"--until now. Now it is awful. I have never had my Toyota serviced anywhere else, including two months ago when they did routine maintenance and supposedly topped off all the fluids. My transmission suddenly failed--less than 2 months and 1500 miles after they serviced it. They are telling me that I drove it without transmission fluid--even worse, that there was no transmission fluid even left when they checked it. They also say there were no leaks in the system. So, where did all the fluid go? Did they really top off the fluids when they say (in writing) that they did--and charged me for it? Did they skimp on the 15,000 mile service and now I am paying the price? Are they trying to cover up their mistake and charge me for a very expensive new transmission and blame it on owner error? The kicker--after telling me that I was to blame for my car breaking down because I was too dumb to check my own transmission fluid; that he had no explanation for how they could have serviced the car shortly before all the transmission fluid mysteriously disappeared, and I had no alternative than to pay them over $4000 for a new transmission, he gave me his business card and invited me to call him if he could be of further assistance. Even when I was happy with the service it was in spite of their "customer service" representatives, who tend to be very abrasive and condescending. One rep was annoyed at me when he called at my office and got my voice mail when I was at a meeting--he explained how inconvenient it was for him when he was unable to reach me on the first try to get authorization for some service work. I also had a problem one day when I came in for service and discovered that the shuttle that took me to public transportation was unavailable that day. It was explained to me that the service was "free" and that therefore I did not have the right to complain when it was unavailable without notice. They also wanted to sell me new tires without telling me that there was a manufacturer's rebate that saved me almost $100 when I got the exact same tires later that week from my local service station. So, my advice would be to stay away from the service department. I am very, very disappointed. More

I brought my car in for service in November 2012, as after the tropical storm that hit the northeast around Halloween, my brakes started to pulse when I used them. My car was stored in a car port for th after the tropical storm that hit the northeast around Halloween, my brakes started to pulse when I used them. My car was stored in a car port for the entire storm, so I was concerned something had gotten washed/blown in. After dropping the car off, I got a call and was told that I had to replace my front brakes because the rotors were warped, and recommended a cleaning of my rear brakes. This same service center replaced my brakes 1.5 years (25,199 miles) prior, so I questioned the need for this work to the front brakes. On the phone for 5-10 minutes, I continued to question why the need to have it done, I was told I would get a phone call back as he wanted to talk to the mechanic. On the call back by the same person, I was informed I did not have to replace my brakes and that my brakes still had a lot of life left. I questioned if this is safe, would my brakes work, and would anything else break as a result of this. I was informed the brakes would continue to work and I could drive safely, nothing else would break as a result of this, but that the brake pads would wear quicker. So if I hadn't questioned this, I would have replaced my brakes. Now I have questioned it, I am told I don't need to replace them. Which advice do I follow? I picked up the car, after telling them not to work on the brakes. Because of my now dis-trust of what I was told, I brought my car to a local garage to inspect the brakes. I was told that nothing at all was wrong with them, and the rotors were NOT warped at all. Since picking up my car, the brakes have not pulsed at all. While looking for another dealership to service my car, I read a review on this site (from LRock on 5/24/2013 11:55:11 AM) who has an almost same experience, and they tell him they fired someone for billing work and not doing it. I did send in a review to Lexington Toyota in November, including all the information above, as well as an issue with a service rep's language. I received a phone call from a sales rep asking me to call them back, so they could resolve this issue and replace my brakes for free. From my point of view, bringing my car to a now untrustworthy business to fix my brakes would be just foolish. I will never do business with them again, for service OR sales. More

Five years ago my wife and I purchased a 2007 Camry at Lexington Toyota and were very happy with the car and the experience we had. When I needed to replace my truck I went back to them and was pleasantl Lexington Toyota and were very happy with the car and the experience we had. When I needed to replace my truck I went back to them and was pleasantly surprised to find that things hadn't changed, the folks at Lexington Toyota were most helpful and the product they sell is top of the line. These folks are very consistent- helpful, knowledgeable, friendly and honest. More

I went in to look at a vehicle, met with Bob Ferguson, who helped me make a difficult choice between not only several vehicles, but different trim levels. Bob patiently dealt with all the test drives, ev who helped me make a difficult choice between not only several vehicles, but different trim levels. Bob patiently dealt with all the test drives, even with the children in the back, and questions about features and sizes. He is extremely knowledgable about the vehicles and quickly understood my concerns. This is the third vehicle I have purchased from Bob Ferguson and George Grey at Lexington Toyota and find that dealing with the depth of experience and the professionalism that distinguish this dealership is a refreshing change from the typical experience. Thank you Bob! More

This was the best car buying experience I have ever had. I loved the fact that there was no pressure to buy. That was very important to me. Mr. Bob Ferguson, Sales Consultant was very knowledgeable about th I loved the fact that there was no pressure to buy. That was very important to me. Mr. Bob Ferguson, Sales Consultant was very knowledgeable about the 2012 Toyota Highlander and showed me how everything worked before I left the lot. To my embarrassment, he even answered my call when I got home and forgot how to start my Highlander again. I was suprised and very pleased when Mr. Ferguson showed me around the Dealership, the lot and the service department. I even scheduled my first maintenance appointment! The whole car buying experience so smooth and stress free that it made me feel like royalty. This is how a car buying experience should be!! I have the utmost respect for Mr. Bob Ferguson and Lexington Toyota and I would definately recommend them to my family and friends. You have a customer in me for life!!! Cudos to Mr. Ferguson and Lexington Toyota for making customer satisfaction there #1 goal. Respectfully, Lynda D. Lockhart More

The representatives I worked with were honest, helpful, and friendly. It was a relief to find this low-pressure environment. I got the car I wanted at the right price. and friendly. It was a relief to find this low-pressure environment. I got the car I wanted at the right price. More

I WOULD LIKE TO APPRAISE LEXINGTON TOYOTA FOR THEIR FINE SERVICE. I ORIGINALLY WENT ONLINE TO NUMEROUS DEALERSHIPS LOOKING TO BUY A 2012 TOYT VENZA, WHEN STEVE KIVIAT GOT BACK TO ME WITH THE FIGURES I WAS SERVICE. I ORIGINALLY WENT ONLINE TO NUMEROUS DEALERSHIPS LOOKING TO BUY A 2012 TOYT VENZA, WHEN STEVE KIVIAT GOT BACK TO ME WITH THE FIGURES I WAS VERY PLEASED AS THEY BEAT THE PRICE OF NUMEROUS DEALERSHIPS BY $800.00. WHEN I DECIDED TO BUY FROM LEXINGTON TOYT THE PROCESS WAS OUTSTANDING. THE WHOLE DEAL WENT THROUGH WITHOUT A GLITCH. I WOULD HIGHLY RECOMMEND LEXINGTON TOYT TO ALL MY FRIENDS/FAMILY. THANK YOU FOR MAKING THIS PROCESS EASY FOR ME. SINCERELY, JOSEPH MEOLI More

We really had a great experience purchasing our Sienna from Peter and working with the staff at Lexington Toyota. Not only did we get a great price but they were also very friendly and professional work from Peter and working with the staff at Lexington Toyota. Not only did we get a great price but they were also very friendly and professional work with. Also, they helped us to get a particular Sienna that was very difficult to find. I would definitely get my next car at Lexington Toyota. More

Joel has a fabulous no pressure sales approach/ style Joel has a fabulous no pressure sales approach/ style that I truly appreciated. I felt at ease looking at the vehicle, test driving and asking que Joel has a fabulous no pressure sales approach/ style that I truly appreciated. I felt at ease looking at the vehicle, test driving and asking questions that were essential in making my decision. (I was seriously considering purchasing a similar--not Toyota- vehicle and I did not have the same experience). If anyone is interested in purchasing a vehicle, I would recommend talking to Joel. He is a terrific guy who treats you as he would like to be treated. Also Sean was instrumental in facilitating a wonderful deal for my new vehicle and we are really grateful. He made us feel special although he was clearly very busy with numerous responsibilities. Brian ( financial specialist )was great. He also has a no pressure style and was very informative regarding additional products available for my vehicle. Although I was comfortable deciding not to purchase the many options offered , I did choose to buy extended vehicle service and maintenance plans as well as a plan for my tires/wheels and keys. I am now "worry free" for several years. All in all this is the 6th Toyota vehicle that my husband and I have purchased from Lexington Toyota and I anticipate it will not be our last. Many of our former vehicles we have passed on to family and friends and they have been delighted. Thanks to the Grey family and Lexington Toyota for making what could have been a stressful experience, a pleasure. More