Lexington Park Ford Lincoln

Do not go to Lexington Park Ford Service.They didn’t Do not go to Lexington Park Ford Service. They didn’t give me the information I needed ahead of time forcing me to pay four days of a rental while Do not go to Lexington Park Ford Service. They didn’t give me the information I needed ahead of time forcing me to pay four days of a rental while they waited for a spare key to come in, killed my battery, sat around waiting on Ford Hotline to call them back for almost two weeks while I was paying for a rental, would rarely call me back when I called and forced me to sit on hold for ten minutes almost every call. Once they got a working part in they didn’t work on it immediately (as I was told they would) and had me pay for three more days of a rental car. Their way of fixing all of these things was to not charge me for the first broken replacement part and to take $100 off the top. As if that would help my $1,170 rental bill—- which they won’t reimburse any part of because my car doesn’t fit their warranty requirements even though it isn’t a warranty issue. More

The most Horrible Service and repairs ever, here's why:I The most Horrible Service and repairs ever, here's why: I brought my older Ford Ranger to Lex.Pk. Ford for an appointment on Wed, March 24, to replac The most Horrible Service and repairs ever, here's why: I brought my older Ford Ranger to Lex.Pk. Ford for an appointment on Wed, March 24, to replace the the four differential bearings, pinion seal, driveshaft u-joints and support bearing. The estimate indicated about 4-5 hours labor. I dropped the truck off Tuesday evening. The next day I had not gotten a call from Service dept. it was finished, so I came in next evening. I could see the truck was on the shop floor, not on lift, so I figured it was about ready. Went into Service dept. person said mech. was waiting to get a part, would come in Saturday to finish if necessary, and she would give me a call by COB Friday to let me know. I asked her if there was a problem since it was taking so long, she said 'he broke a bearing, and they've been very busy'. I received no call Friday, so stopped in, another Service dept. person said it was almost ready. I said I would come in Monday to pick up. Monday, March 29, I got no call, so came in. She said it was ready. Got in truck, and when I reached ~30MPH there was a terrible shaking, the steering wheel shook, I could feel it through the floor and shook the outside mirror. I came in next day and talked to the head Service Manager. He said the were "busy", the soonest he could get it in was the following Tuesday, April 6. I asked him if the mechanic didn't mark the driveshaft to keep it balanced, or what was problem? He says he thinks it's a u-joint. Next day no call or email from Service Dept. on status, as I had asked. Thurs, April 8 got call from Service Mgr., said they think driveshaft carrier bearing was bad, would try to get part that day or next day. Next day, Friday, no call from Service Dept. Monday, Apr. 12th I called in to get status, another Service mgr. said they had not received part yet. Tues., Apr.13, the head Service Mgr. said they still had problem with d/s, and were sending it too an outside shop to have it balanced. Apr. 14 and 15- no call from Service Dept. on status. Friday, Apr 16.- call from Service Dept. truck was ready. I picked it up Sat., and didn't notice a shake at lower speed, but a slight shake ~60MPH. It had been balanced, but will never be as good as the factory balance I had before. All the ujoints and carrier bearing had been replaced twice. To balance the d/s., the shop had to add a weight near the back and three weights in the front- that's a lot. The maintenance was clearly done improperly. I had asked for all old parts to be returned to me, and noticed the original carrier bearing had been pried off the d/s with a screwdriver- so forcefully that it broke a big section of metal on the other side. This is a Ford Dealership with the proper press/puller tools as well as the Ford manuals showing how to do the maintenance properly! What confidence can I have that the other repairs were done properly? 23 days passed between me dropping off car and it being ready. I am just totally, thoroughly disgusted. More

I recently had great customet experience while buying my 2020 Ford Edge. All the staff were knowledgeable and explained every detail of the vehicle as well as financing. Thank you. 2020 Ford Edge. All the staff were knowledgeable and explained every detail of the vehicle as well as financing. Thank you. More

They will lie to you for bigger profit, they do not care about their customers. They also have no problem cussing you out and belittling you. Would never buy another car from them again, there’s too many ot about their customers. They also have no problem cussing you out and belittling you. Would never buy another car from them again, there’s too many other options to put myself through that nonsense again. More

Had a wonderful experience with Matt H. as my salesman. Delivered my 2020 Ranger from out of state and made sure I was totally satisfied. Second vehicle I purchased through Matt. Delivered my 2020 Ranger from out of state and made sure I was totally satisfied. Second vehicle I purchased through Matt. More

Very Friendly and helpful Everything went very smooth, very friendly and helpful staff, Everyone was so helpful. They even Delivered my new truck right to my front door, becau Everything went very smooth, very friendly and helpful staff, Everyone was so helpful. They even Delivered my new truck right to my front door, because I had no way of getting there to pick it up. Thank you so much More

Great service at Lexington Park Ford Lincoln Mercury. We met Michael Steal and Manager Dan to discuss the purchase of our second Lincoln MKZ. THEY WER BOTH VERY HELPFUL. THEY NOT ONLY SHOWED US WHAT VE We met Michael Steal and Manager Dan to discuss the purchase of our second Lincoln MKZ. THEY WER BOTH VERY HELPFUL. THEY NOT ONLY SHOWED US WHAT VEHICLE THEY HAD IN THEIR LOT, BUT THEY SHOWED US BY MEDIA WHAT WAS REGIONALLY AVAILABLE. THEY DEMONSTRATED NEW UPGRADES TO NEW MODELS. WE WERE VERY EXCITED. THANK YOU. More

Loved my experience, Liam Murphy is great! I was in a bad spot and had been convinced by another dealership I had one option - to pay more each month for a car I didnt like. As I went to go un I was in a bad spot and had been convinced by another dealership I had one option - to pay more each month for a car I didnt like. As I went to go unhappily accept the car, I decided to stop by Lexington park Ford and am so happy I did! I worked with Liam and he was great. He was knowledgable and also very considerate. He seemed very concerned about me and my happiness in the whole process, from how ling it takes and making sure I saw every car I wanted to see. He offered me options that another dealership did not do. I fully intended on buying a new Focus, but I turned around and saw a 2013 VW Jetta GLI. Liam could tell as soon as I saw it that I was in love and he took me for a test drive. I told him before we left the lot I wanted it. He worked with the Sales Manager and Dan the Business Manager and they got me in the car I wanted! I never felt pressured or boxed in. Very happy! More

No customer loyalty I have purchased 2 new F-150 Lariats from Lexington Park Ford. Recently I had my truck in for a routine oil change and tire rotation. The service mana I have purchased 2 new F-150 Lariats from Lexington Park Ford. Recently I had my truck in for a routine oil change and tire rotation. The service manager called me to say the lug nut covers on one wheel were stopped and they would need to replace all of them. I agreed and when I arrived to pick my truck up, was stunned to find out they charged me labor to remove the stripped lug nuts. Although it was only less than half an hour labor, they added insult to injury when I saw what they charged me for 5 lug nuts. I explained that there should be no labor charge and the service manager wanted to argue with me. I have since started taking my truck to Leonardtown Ford where the service manager understands customer loyalty. So, I’m the end, Lexington Park Ford lost my business both in the service department and on the showroom floor for what amounted to about $35.00 worth of. Labor. All about principle. More