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Lewisville Volkswagen - Service Center
Lewisville, TX
930 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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930 Reviews of Lewisville Volkswagen - Service Center
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May 18, 2022
Great service, communication and staff! My car was clean and ready on time, actually early! My car was clean and ready on time, actually early! More
by monkeyfun12
Verified Customer
May 18, 2022
Every single person I encounter there is awesome. Great personalities. Approachable. Had the Atlas detailed for the first time since buying the car in 2019. Pandemic + closed detail service center Great personalities. Approachable. Had the Atlas detailed for the first time since buying the car in 2019. Pandemic + closed detail service center = dirty car. Appointment was at 1030a. The car was taken back immediately. The shuttle service home was great. Grateful for that service. At 430pm I called to check the status of my car. Person that answered said he'd check and call back. Never called me back. I called back at 4:59p, and was told they were finishing up and it will be ready in 10 minutes. Car was sent out and I was on my way to the dealership at 5:24 pm. Luckily we use a babysitter and she was fine with keeping the kids longer. I finally got my car at 5:35. It was clean, smelled great. They did a great job on the inside cleaning up the two years of toddler cheerios from under the seats. Except they didn't get the sticky tree sap or whatever it was off the car. I can scrape it off with my nail, but I figured paying as much as we did, that they'd have a cleaner that loosened the stick stuff off cars. There's a lot on passenger side of the car. Very disappointed in that. We waited two years to get it washed because we wanted someone that was good at washing the Atlas over someone else. But to wait all day without any communication initiated on dealership part, and to have to rush to get my kids, and stress about that. AND I will still have to go out and get all the sap off.....I'm better off spending several hours cleaning it myself. Which is difficult for me to do. But I'll do it instead of using the service wash station at this dealership. Love my Atlas. Love the people I interacted with. Just disappointed in this experience. More
by anastasia
Employees Worked With
May 18, 2022
Tim has been the guy who has taken care of me several times over the last few years and I could not be happier. He has squeezed me in a few times at the last minute to solve some problem with the car or times over the last few years and I could not be happier. He has squeezed me in a few times at the last minute to solve some problem with the car or because I was heading out of town and needed a quick tune up. Tim is a big reason why I come back to Lewisville VW. Thank you!!! More
by crashincymbals
Employees Worked With
May 18, 2022
Three weeks prior, I spent over $2000. 00 in repairs for my car. It come back because the battery in my key fob needs to be replaced. Another $10.00. This dealership is not polished and 00 in repairs for my car. It come back because the battery in my key fob needs to be replaced. Another $10.00. This dealership is not polished and needs to put customer service at the forefront. The service department is not attentive to folks driving up. They all seem to be preoccupied with phone calls... More
by shewasik
Employees Worked With
Other Employees :
Ryan Parli
May 15, 2022
Great service! Thank you for your help. I appreciate your kindness and care. I appreciate it. Thank you for your help. I appreciate your kindness and care. I appreciate it. More
by aleksandramorel
May 15, 2022
Everything went very smoothly. They took the time to do the job correctly to ensure I had no further issues with my headlight. They took the time to do the job correctly to ensure I had no further issues with my headlight. More
by PROMETHEUS9969
May 14, 2022
Service was excellent! Love Lewisville Volkswagon… I love the way you send videos to let us see what’s going on. Friendly staff. Love Lewisville Volkswagon… I love the way you send videos to let us see what’s going on. Friendly staff. More
by DIANNE Everett
Employees Worked With
May 10, 2022
Freat service. The service manager excelled and was very helpful even with things I did not request or was not aware of. The service manager excelled and was very helpful even with things I did not request or was not aware of. More
by Jmonroy
Employees Worked With
May 08, 2022
Tim at LVW always makes my visit there awesome. Great to know that my VW is being taken care of. Great to know that my VW is being taken care of. More
by ANNBOULOM
Employees Worked With
