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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
926 Reviews

926 Reviews of Lewisville Volkswagen - Service Center

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October 19, 2023

Service Dept. was helpful and able to get me into a loaner while my car was in the shop for an extended period of time. More

by SONICCHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Lewisville Volkswagen responded

We're glad to know our service team at Lewisville Volkswagen was able to assist you so effectively and efficiently. Thanks for sharing your experience with us!

October 19, 2023

I didn't receive any sales pitches or up-sales for what I came for More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Lewisville Volkswagen responded

Thanks for leaving us a positive rating. The team at Lewisville Volkswagen is always here to help you find what you're looking for - please be sure to reach out if you need anything else!

October 19, 2023

Customer service outstanding! Tim was terrific both in scheduling the appointment and keeping me informed throughout the process. I recommend! More

by BIGCTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Lewisville Volkswagen responded

We're delighted to know that you had an outstanding customer service experience with Tim at Lewisville Volkswagen! Your recommendation means a lot. Thank you for the positive review!

October 18, 2023

Great service and communication. Short staffed at the time but did all possible to expedite and communicate to me during the wait period. Recommend for your service needs. More

by ROGERMARTINEZCHICAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Oct 18, 2023 -

Lewisville Volkswagen responded

Roger, we appreciate your understanding during our busy period and are glad to know you were satisfied with the service at Lewisville Volkswagen. Thanks for recommending us and please reach out if you'd like to share anything else about your visit! Best, Jimmy Foster - Service Director - (972) 538-0570

October 18, 2023

VW service was excellent. Scheduled online and although I showed up a few minutes late I was still in and out within a timely manner. More

by M-Rich42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had an excellent service experience with us at Lewisville Volkswagen! We always aim for efficiency, even when things don't go exactly as planned. Thanks for your review and we hope to see you again for your future service needs!

October 17, 2023

It was a great visit with my Volkswagen service visit. Thanks for the assistance. All that helped were great!! More

by reynaldo.sierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Lewisville Volkswagen responded

We're glad to know you had a great service visit with us at Lewisville Volkswagen! Our team is always here to assist. Thanks for the positive feedback!

October 17, 2023

My svce advisor was very professional and courteous. Thanks thanks thanks thanks thanks thanks thanks More

by john.s.green3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had a positive experience with our service advisor at Lewisville Volkswagen. Your kind words are much appreciated!

October 17, 2023

Our service advisor was great. Our oil change was done it a timely manner. The video inspection was a great plus. More

by meghanevans2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Lewisville Volkswagen responded

We're glad to know you had a positive experience with our service advisor and appreciated the video inspection at Lewisville Volkswagen. Thanks for your feedback!

October 13, 2023

not 5 because parts take to long to arrive. Melissa was awesome, Charles helped a lot. More

by luistrevo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Lewisville Volkswagen responded

While we appreciate the kind words about Melissa and Charles. we apologize for the delay with your parts. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jimmy Foster - Service Director - (972) 538-0570

October 13, 2023

The service department representatives were fast, efficient, very professional, and very friendly. We were really impressed with the service they provided, overall. More

by MSNUCHOLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Oct 16, 2023 -

Lewisville Volkswagen responded

We're delighted to know that our service department at Lewisville Volkswagen made a great impression on you! We strive for efficiency and professionalism, so your feedback is much appreciated. Thank you!

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