Lewisville Volkswagen

This was the easiest buying experience I have ever had. Joseph Downs and Cristian were both amazing! Joseph Downs and Cristian were both amazing! More

Purchased a used car here about 2-3 weeks barely been driving the vehicle mainly been sitting on drive.last night while driving the metal cover under the car comes of and get folded and badly damaged get driving the vehicle mainly been sitting on drive.last night while driving the metal cover under the car comes of and get folded and badly damaged gets stuck behind the engine oil pan. who ever did a so called used car inspection on the vehicles did not secure the cover properly and left it loose now let’s not forget before test driving the vehicle i literally found a screw driver sitting in the engine bay on right side of engine yea that is one hella of a inspection you guys do.while making deal they only provided me with 1 after market key not even a cut out key.so after this incident of heat shield not bing secured talk to the GM hussain jafri and was told may be we can help u with cost on a new shield come on guys how should I be responsible for something your tech didn’t secure,let’s not forget the screw driver left sitting in the engine bay.was told well it’s been 3 weeks blah blah listen you guys are the one who perform the poor inspection and now I have to pay wth and plz don’t respond to this review saying we want to help u and all cuz based of wat i seen no u guys don’t want to help and no I’m not paying for the shield out my pocket that something u as a dealer ship needs to take care of and be responsible not me. More

Customer service is awesome Mr Lee I apologize if I said his name wrong He is Great his name wrong He is Great More

Great customer service , they were easy to work with and straight to what you need -1000% recommend straight to what you need -1000% recommend More

This dealership was great. Everyone was so considerate and made us feel welcomed. Our salesman Drew Gassner was so helpful in helping us find the right car for us! Everyone was so considerate and made us feel welcomed. Our salesman Drew Gassner was so helpful in helping us find the right car for us! More

Great customer service and friendly staff. No pressure sale.I would recommend them to anyone. No pressure sale.I would recommend them to anyone. More

The whole deal was great and I love the suv the salesman was great and very helpful was great and very helpful More

Customer Service was good, was there early in the morning and they have cloth seats that could use some attention(vacuuming). Received a discount card in the mail for 20% off scheduled service which was good and they have cloth seats that could use some attention(vacuuming). Received a discount card in the mail for 20% off scheduled service which was good but then it was negated by 28.28 “shop supply” charge. Get every nickel I suppose but the service is good and my brakes are working great!!! More

Tim was helpful and courteous. In addition, he arranged a fantastic loaner car and kept in constant communication with me while my car was getting serviced. In addition, he arranged a fantastic loaner car and kept in constant communication with me while my car was getting serviced. More

TLDR: Charles, the Service Advisor, was courteous and transparent, while Royce, the Technician, was thorough and meticulous with my vehicle. I will certainly remain a client of Lewisville Volkswagen. transparent, while Royce, the Technician, was thorough and meticulous with my vehicle. I will certainly remain a client of Lewisville Volkswagen. From the moment I walked into Lewisville Volkswagen, I was greeted by Charles, the Service Advisor, who was courteous and transparent. He informed me that the wait might be lengthy without an appointment, but I efficiently used that time to verify my warranty and gather other pertinent information. Charles made sure to thoroughly understand the issues I was experiencing with my vehicle, ensuring that Royce Mays, the technician, could accurately diagnose the problems. After the expected wait, Charles updated me that most of the issues were covered under warranty. He efficiently arranged for a loaner vehicle and provided a clear timeline for the repairs. Throughout the week required for multiple repairs and services, Charles consistently kept me informed. Royce contributed to this transparency by providing a detailed video that clearly showed the vehicle's condition, highlighting both the positive and negative aspects. This allowed me to make an informed decision about proceeding with all necessary repairs. Upon my return to pick up my vehicle, I was pleased to find it parked out front, freshly washed, and with a clean interior, reflecting their meticulous care. Throughout this entire process, every team member I interacted with at Lewisville Volkswagen was polite and helpful. They set clear expectations from the start, effectively preventing any potential frustrations. Overall, my experience with Lewisville Volkswagen was exceptionally positive, thanks to the professionalism and dedication of Charles and Royce. I highly recommend their services and will definitely continue to be a loyal customer. More