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Lewisville Volkswagen

Lewisville, TX

4.7
2,627 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,627 reviews

August 16, 2022

Really appreciate the service inspection video sent to me detailing the things good and things requiring servicing. This is a nice touch that I was not used to. More

by QUINN.DAVID41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Lewisville Volkswagen responded

We're thrilled you enjoyed this component of our service! Thank you so much for your support. We hope to work with you again down the road here at Lewisville Volkswagen.

August 16, 2022

Extremely friendly, Greeted Quickly, Everything completed in a timely manner, send video of work done & reviewed at pick-up. Car washed & clean! More

by RUMMEL4BS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Parli
Aug 16, 2022 -

Lewisville Volkswagen responded

Thank you very much for your kind rating and review! We're delighted you enjoyed working with our team here at Lewisville Volkswagen. Until next time!

August 16, 2022

Lewisville VW is an excellent dealership, with great service. Kind, courteous and professional staff and sales and aftermarket as well. More

by LOZA.CARLOS.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Lewisville Volkswagen responded

This is the kind of feedback we work hard for at Lewisville Volkswagen! Thanks for sharing your appreciation. Until next time!

August 15, 2022

Under promised and over delivered. Communication could have been better. I had to call 3 days after estimated date to learn that the car had just been finished. More

by richo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Lewisville Volkswagen responded

Thank you for the glowing review! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 14, 2022

Chris was a great salesman. Took good care of my kids and me! Very honest and upfront! More

by mlucas_77340
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Prudhomme
Aug 15, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Chris. Safe travels, and we hope to see you back at Lewisville Volkswagen!

August 14, 2022

The experience was fantastic, simple easy and no sales tactics, no pressure to buy extended warranties, cannot say enough. 5 stars all the way around. More

by tenoriojr7477
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes,, Jake Johnson
Aug 15, 2022 -

Lewisville Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 13, 2022

The easiest buying process I’ve had. Chris was great with follow up and helping me find the car I wanted, as well as going over financing options. He is a straight shooter! Kevin was gre More

by ktalac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Chris Prudhomme
Aug 15, 2022 -

Lewisville Volkswagen responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful purchase experience working with Chris, Kevin, David, and the Lewisville Volkswagen team. Drive safely, and we hope to see you back again down the road!

August 12, 2022

These guys made my trade-in experience extremely easy. I was in and out in under an hour. Additionally, they made my budget work while still getting me into a brand new car. Big thanks to Miguel in sales More

by AJ Glover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Lewisville Volkswagen responded

We are delighted that Miguel and the team gave you a smooth and seamless experience! Thank you for choosing Lewisville Volkswagen and for sharing your feedback. Safe travels ahead!

August 12, 2022

They made sure I got the best deal, They were patient and very helpful Really glad I came here. More

by Atinuke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Lewisville Volkswagen responded

Thank you for supporting Lewisville Volkswagen with your 5-star review! We hope to see you again!

August 12, 2022

DO NOT do business with this dealership! They sold us a brand new car that left us stranded in Colorado Springs, CO while on family vacation, 5 days after we purchased it. It has a faulty More

by HN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Maloy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri, Pete Hodges
Aug 12, 2022 -

Lewisville Volkswagen responded

This is certainly not the kind of experience we want our customers to have after purchasing a new vehicle with us. I know it's very frustrating to have an issue with a brand new vehicle. Unfortunately, it's very tough for us to help when the vehicle is so far away. We've spoken to VW Corporate and are trying to expedite a part for the repair. If there is anything else we can do please don't hesitate to give me another call at (469) 702-9895. Thank you, Hussain Jafri - General Sales Manager

Aug 12, 2022 -

HN responded

Jafri, I have called & my phone call wasn't returned after leaving you a voicemail on Wednesday. Still waiting on a response from you from our phone call Monday. I've asked twice now about a loaner, to which no reply, why is that? I'm currently driving a FORD EDGE rental. How would a customer, like me, get in touch with VW Corporate?

Aug 12, 2022 -

Lewisville Volkswagen responded

Please contact the VW customer care number at 1 (800) 822-8987.

Aug 12, 2022 -

HN responded

They told us there's nothing they can do from here, that it's between us & the dealership. No help.

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