Lewis Toyota

Screwed from the get go So I test drove a vehicle on a Weds at Lewis Toyota was 100% interested in buying it. I told the salesperson at the time that I heard a bad grinding So I test drove a vehicle on a Weds at Lewis Toyota was 100% interested in buying it. I told the salesperson at the time that I heard a bad grinding in the back when braking. He also heard the grinding in question but guaranteed the car had been gone over and was 100% good to go. I (and this was my huge huge mistake) assumed that he would still go to service and let them know there was a major grinding noise in the back but ya know of course nothing could be wrong they had gone over it 100%. Well i get the vehicle on thursday night and I'm driving home i notice that my dash lights dont work and i'm still hearing this grinding in the rear braking. I call immediately he said call and set up service the next day. Well they couldnt see the vehicle til Monday. By Monday the dash lights were actually working but the brakes well turns out the rear brakes were complete rusted. They replaced the brakes and assured me that yet again they had gone over and inspected it 100% and everything was good to go. I drove the car to KC that night were it parked for a week while i went on a trip. My parents decided they wanted to test drive it so they got in it to go but the steering wheel wouldnt adjust at all (electronic) i being small had never even thought to check something like that. I get home Tuesday start the car Dash lights dont work 20 mins later they came on again. I drive it home that night im at some 70 miles on it from the time i bought it and i hear a rattle anytime it hits a bump. I finally get a break in work the following monday to call and i take it to them tuesday morning because they didnt have time monday. They couldnt figure out the dashlights again and the rattle im hearing oh thats a strut gone bad but its not covered under the powertrain warranty so itll be 1000 to fix a vehicle that hadnt been out of inspection but 50-60 miles when the 100% good to go part all of a sudden just gave out. I threw a fit about a price tag like that on something they very easily would have found had it been honesly inspected because struts dont just give out in 40 miles that stuff takes time. They're response is that they will work on the price see what they can do.(oh the steering wheel also not covered $150 part right there also). come the following monday they call me up and tell me the best they can do is knock 150 off the parts but my cost is all mostly labor and they cant help on that at all. So a vehicle fresh off the used car lot has and 850$ repair bill even after being guaranteed it was 100% inspected not once(before the brakes) but twice (after they fixed the assured 100% inspected rusty brakes). Even better was their other option was i could wait for the title and trade it in...... I can assure you i will Never do business with them again after this i will drive to Kansas city to deal with a toyota dealership if i need to. Note this vehicle was high mileage and i expect issues on high mile vehicles but not ones that have been inspected twice and not after only 70 miles being driven.!!!! More

Kyle Squad The salesperson Kyle Stoner and the financial guy Kyle Garrison were both very easy and fun to work with! They were very personable and understanding The salesperson Kyle Stoner and the financial guy Kyle Garrison were both very easy and fun to work with! They were very personable and understanding of my time. They gave me what I wanted and made the process smooth. I would return to Lewis in the future if Kyle and Kyle are still working! More

Great Customer Service Dakota, Martin, and Kyle were very helpful and made the car buying process easy for us. I would buy another vehicle from this dealership again. Dakota, Martin, and Kyle were very helpful and made the car buying process easy for us. I would buy another vehicle from this dealership again. More

2016 Toyota 4runner Limited purchase John Dasher (new/used car sales) will go out of his way to help you and he's easy to work with. Thank you.............. Also , Patrick (the used car John Dasher (new/used car sales) will go out of his way to help you and he's easy to work with. Thank you.............. Also , Patrick (the used car manager) and Kyle (the finance manager) were both easy to work with. Richard also helped out by providing additional information about 4runners that was very helpful. Thank you to everyone..... More

We had scouted out a Tacoma on Lewis’ website and decided to go look at it the same day. When we pulled on the lot and right up to the Tacoma, we were not bum rushed by pushy sales people - AWESOME! The key to go look at it the same day. When we pulled on the lot and right up to the Tacoma, we were not bum rushed by pushy sales people - AWESOME! The keys were in the truck and it was unlocked so we started it up, listened to it run, & checked out some of the features. We decided we want it, walked into the showroom and met Richard, we a big smile & handshake he asked if we were ready to buy a car - great introduction! We told him what we wanted and he began working on the deal. At one point I thought I was going to walk out, but Richard talked to the sales manager and they come up with an acceptable trade in for my Chevy. When I told them I wanted the truck, but my mom was being released from the hospital and I had to leave, they waived the down payment and scheduled a time for me to finish the deal the following day. WOW! Making a deal on a handshake and your word! Who would have thought in today’s world! AWESOME! The next day I we had to meet with the finance guy, never a pleasant experience as they are usually pushy with extended warranties and other stuff I dont want, well then we met Kyle! Kyle was not pushy, explained the warranties offered and when we declined them he moved on and got us out of there within 20 minutes - Kyle was AWESOME!!!! I would highly recommend Lewis Toyota to anyone looking for a new car - good inventory, great salesman (Richard), solid finance people (Kyle) and overall AWESOME dealership!!! More

Every Part of Service EXCELLENT Courteous employees and friendly. Kind. Paperwork explains everything. Shuttle driver on time and nice to talk with on the way. Work was thorough Courteous employees and friendly. Kind. Paperwork explains everything. Shuttle driver on time and nice to talk with on the way. Work was thorough and completed on time. Very nice waiting area. Clean facility. Trustworthy. More

Tires Damaged, unremarkable tire due to nail.....ordered 2 new tires....2-3 wks later, a nail in each new tire......2 more new tires ordered.....Robert Dash Damaged, unremarkable tire due to nail.....ordered 2 new tires....2-3 wks later, a nail in each new tire......2 more new tires ordered.....Robert Dasher went over the top to get my vehicle in & out with the repairs on both visits! More

Good Experience The mechanics and offie staff were very professional and courteous. I have been very pleased with them. I would recommend Lewis Toyota to friends an The mechanics and offie staff were very professional and courteous. I have been very pleased with them. I would recommend Lewis Toyota to friends and family. More

Buy used vechile We had a great experience at Lewis Toyota. I would refer family and friends here. We felt like the experience went fast and easy. I also like that Osv We had a great experience at Lewis Toyota. I would refer family and friends here. We felt like the experience went fast and easy. I also like that Osvaldo was great to work with. More

Zach was so helpful! Zach helped me out by only doing exactly what I wanted, ordering the exact parts I wanted and even worked with me when I needed to reschedule due to n Zach helped me out by only doing exactly what I wanted, ordering the exact parts I wanted and even worked with me when I needed to reschedule due to not having the lug nut lock for a new vehicle. He was so nice and easy to deal with and I will definitely be back as long as Zach is there to help me! More