Lewis Toyota

Emergency My car’s lithium battery failed while I was visiting a friend in Topeka. While the repair was expensive, I was treated very well, given a loaner and My car’s lithium battery failed while I was visiting a friend in Topeka. While the repair was expensive, I was treated very well, given a loaner and the car was repaired in a reasonable time. More

I just bought a car from Lewis Toyota! I had found the car online on their website and went into the dealership and completed the purchase. It was a very smooth process and successful! I had found the car online on their website and went into the dealership and completed the purchase. It was a very smooth process and successful! More

Excellent Experience I love cars, but typically don't enjoy the buying experience. Lewis Toyota was a pleasant surprise and has definitely earned a new customer. Great peo I love cars, but typically don't enjoy the buying experience. Lewis Toyota was a pleasant surprise and has definitely earned a new customer. Great people and a great experience. I love my new Tacoma. More

The service manager at Lewis Toyota was very helpful! I really appreciated his honesty and integrity! I will definitely take my car to Toyota again! really appreciated his honesty and integrity! I will definitely take my car to Toyota again! More

Frustrated with knowledge of staff I was disappointed when I bought my car in December, and my dissatisfaction has grown since then. I wanted a plug-in hybrid car. There was only one on I was disappointed when I bought my car in December, and my dissatisfaction has grown since then. I wanted a plug-in hybrid car. There was only one on the lot, and that was fine. But none of the sales people really knew anything about it beyond the talking points provided by Toyota. The one person who I was told was an expert on electric cars spent the whole time "teaching" me about the car by just messing around with the navigation system, but he clearly didn't even understand how it worked. The staff were not informed about what kind of outlet is needed to plug in the car at home, and they laughed it off when I asked questions and expressed frustration about the fact that they did not give me accurate information about what type of electrical outlet is necessary. They actually were wrong about what type of outlet is needed, but an electrician had to tell me that. If Lewis Toyota is going to be in the business of selling electric cars, the salespeople need to understand what they are selling and be able to speak accurately about the cars. I've never bought a used car in my life, and none of the staff explained how the process of buying a used car works. Instead they just called after I had purchased it and said I should pick up a title. There was some paperwork with minimal instructions in the packet I picked up, but I would have appreciated a conversation at the time of purchase about what to expect, including the vehicle inspection process, which was new to me. I really encourage the members of the sales team to listen a lot more and talk a lot less. Everyone I dealt with told me endless stories about themselves but didn't ask me anything. There were things I was interested in and concerned about, and my comments were always met with personal stories that didn't relate to my questions or needs. My understanding of salesmanship is to understand the customer’s needs and wants, not to tell stories about their own lives. One salesman even told me how he likes to fish and drive big trucks. I abhor both things and couldn't understand why he insisted on talking about himself. I think the men who work in the sales department also need to think carefully about how they talk to women. I was told more than once to ask my husband to help me with something, and I found that truly offensive. I also want to say that I have had nothing but positive experiences with the service department. I've taken my car there for many years and have felt like I was treated with respect and honesty. I will have no problem continuing to use the service department and recommending it to others. I cannot say the same of the sales department. More

John Dasher is a nice guy and very helpful. We got what we needed at a fair price. I would really appreciate either different music or much quieter volume of music in the showroom. Metallica got a bit old. we needed at a fair price. I would really appreciate either different music or much quieter volume of music in the showroom. Metallica got a bit old... More

Excellent experience! Mike Hogg, Service Manager and his staff did an amazing job addressing my unique service needs. I will continue to have my vehicle serviced at Toyota and recommend them to everyone. staff did an amazing job addressing my unique service needs. I will continue to have my vehicle serviced at Toyota and recommend them to everyone. More

This shop is Great! My experience with Lewis Toyota was as great as always. I recommend them to my friends all the time. Now I'm recommending them to strangers on the i My experience with Lewis Toyota was as great as always. I recommend them to my friends all the time. Now I'm recommending them to strangers on the internet. Their waiting room is even outstanding! More

Ne Pressure Sale I got a price quote online and the Internet Sales Manager, Rhonda Hicks, got everything set up for our test drive. John Dasher met us at the door and I got a price quote online and the Internet Sales Manager, Rhonda Hicks, got everything set up for our test drive. John Dasher met us at the door and handled the sale in a straight forward and easy manner. Everyone we dealt with was very friendly and helpful. There was no pressure and no hassle. We’re extremely happy that we picked Lewis Toyota for our new car purchase. More

Robert Dasher was the first person that greeted me. Helpful but not personable. Was in out quickly. Had to call back the fallowing week to see if my part was in since I hadn’t heard anything yet. After Helpful but not personable. Was in out quickly. Had to call back the fallowing week to see if my part was in since I hadn’t heard anything yet. After a second call they finally determined it was and set the day to bring car back. Then met David Kill very personable. Had my loaner car ready for me. My mechanic stayed late and actually was able to have my car ready by close instead of the next day. 😃👍 More