Lewis Ford Lincoln of Hays

I was passing through Hays on my way to Denver and because my windshield wiper washer wouldn't work my windshield was becoming covered with mud and restricting vision on I-70. Without an appointment, because my windshield wiper washer wouldn't work my windshield was becoming covered with mud and restricting vision on I-70. Without an appointment, I checked with the service department to see if there was any chance they could look at it. Everyone I dealt with at the dealership was friendly and went out of their way to help me. Ultimately, the guys discovered a cracked line and were able to make a temporary repair to get me safely down the highway. When I checked out, the guys said, "no charge, glad we could help." Treatment by these folks made this old man's day. Thanks! More

It was a good experience! Salesmen were professional, friendly, and not overbearing. I would recommend working with Lewis to anyone looking for a vehicle. A+! friendly, and not overbearing. I would recommend working with Lewis to anyone looking for a vehicle. A+! More

I bought a car from Lewis Ford for my daughter Sept 2019. After only a few short months we had many issues. Took the car to a Ford dealership where we live at the end of April. First off because there was a After only a few short months we had many issues. Took the car to a Ford dealership where we live at the end of April. First off because there was a nail in the tire so was losing air, but other than that, the hood release latch inside the cabin was inoperative. When it rained the vehicle abs and brake lights come on in addition to the steering becoming inoperative. There was an issue with the front wheel speed sensor. Only after a few short months!!!! That visit cost me $237. Just a little over a month later in June the check engine light came on and the car wouldn't go over 60. Took it in again. That diagnosis visit was over $70, Stated water pump was leaking, but it was going to cost $1000 to fix. Don't have the money on the whim so had to wait until we could get the funds together to pay for it. July 3rd we had the money and took it back in and had the waterpump replaced. Bill ended up being $889. Still, plenty of money! My daughter didn't get her car back but for about a week and a half and the engine blew. We haven't had the car for even a year and have had it in the shop many many times in that short time! Over $3000 to replace the engine, more if at the dealership. Called Lewis Ford where we purchased the car, they contacted the extended warranty company. They sent out a guy to get a diagnosis. Came back with that the car wasn't properly maintained. THAT'S CRAP!! I provided oil receipts, all of the invoices from the dealership, etc. We took that car in every single time it had any sort of noise, issue or light came on. Clearly! The car was bought for close to $11,000, we put half down so still have a decent loan on this car and now have to pay over $3000 or better for a new engine? Frustrated, called Lewis Ford and they also stated they couldn't do anything. I am going to the Better Business Bureau, Attorney General of Kansas and directly to Ford Motor Company. This is terrible business!! The engine for this car should be covered. That's what extended warranties are for. Don't give me the excuse that we didn't maintenance the vehicle when we sure had it in the shop many many times to keep anything worse from happening. I'd love a call back from a manager that can explain to me how this is good customer service? Now I do want to add, I worked with Whitey, but he did all he could. He called the Ford dealership here in Topeka and worked with the service manager. He called me back and didn't leave me hanging. It's Lewis Ford that I have an issue with. So my one star Customer Service rating is on the dealership, not Whitey. More

Used this dealership for 11+ years, and they lost my business. As soon as “Cassy” picked you the phone she was rude, I finally talked her into taking a message as service was “busy” at the time(we had b business. As soon as “Cassy” picked you the phone she was rude, I finally talked her into taking a message as service was “busy” at the time(we had been disconnected and I called back immediately. She asked my name, and got an attitude immediately. I spelled my name, not a common one and she said bye...I said would you like my number and who I was speaking with? “No I have a caller ID to see your number.” And I was hung up on. Not only did I not get a call back, which by her attitude toward me it was probably already a lost cause, but I’ve never been treated so rude by someone in the “service” field. Will find another dealer and make a drive instead. More

Just bought a 2017 Ford king Ranch, today. Thank you to Arron and Cole for making this happened. *Next times anyone looking for a vehicle come this, Arron and Cole for making this happened. *Next times anyone looking for a vehicle come this, More

Truly a Customer service/caring Dealership. Caring and helpful, not pushy. The Staff we have dealt with over the past 10 years is Customer focused all the way. Both from buying new cars/trucks o Caring and helpful, not pushy. The Staff we have dealt with over the past 10 years is Customer focused all the way. Both from buying new cars/trucks or needing scheduled service for maintenance. Nicest people we have worked with, ever. More

The truck of our dreams. Nick Roach was very professional in meeting our expectations. Everything was explained clearly on the purchase of our new truck. All the staff was ver Nick Roach was very professional in meeting our expectations. Everything was explained clearly on the purchase of our new truck. All the staff was very helpful. More

So easy! Wade made it so easy to purchase our new vehicle! Such a nice staff at Lewis! Will definitely be returning for future purchases! Wade was our sales as Wade made it so easy to purchase our new vehicle! Such a nice staff at Lewis! Will definitely be returning for future purchases! Wade was our sales associate! More

Very helpful Car totaled ... made an appointment & they were very understanding & took the time I needed .. was able to make multiple appointments to clarify quest Car totaled ... made an appointment & they were very understanding & took the time I needed .. was able to make multiple appointments to clarify questions & options ... looked at multiple vehicles ... More

An amazing adventure I was so pleased (and amazed) by the service I received while at Lewis. I was at a tipping point deciding whether to trade in my current escape for a I was so pleased (and amazed) by the service I received while at Lewis. I was at a tipping point deciding whether to trade in my current escape for a new vehicle. Ian was more than patient with me while serious about test driving, but then questioning if I was ready for a car payment again. He did an incredible job going out of his way with his time and effort for someone who wasn’t certain on buying! Others on the team including David, Nick, James, and Matthew made the experience amazing when I came back two weeks later ready to run away with my 2017 Escape! For it being 6 pm on a Friday, this is also a thank you for those helping wash/tidy my new purchase - as I didn’t catch their names. In summary, I was blown away by the service here as everyone was willingness to help! More