Levittown Ford

This review is regarding my 2016 Ford Taurus. I bought the car NEW from Levittown Ford in the summer of 2016, and I've had problems with water leaking into the sunroof ever since. I had the car m I bought the car NEW from Levittown Ford in the summer of 2016, and I've had problems with water leaking into the sunroof ever since. I had the car misdiagnosed twice, once by Levittown, who said the drains were clogged, and me, being fairly capable, took the car home and, following their diagnosis, cleaned them out (it did not fix it). The second time I took it to Koppel Ford, who said it needed a hose for the sun roof drain, which I had them do (it also did not fix the issue). Finally, I got corporate involved and took it back to Levittown to be correctly diagnosed. They discovered that the sun shade frame needed to be replaced, which was an extremely expensive job, but luckily Ford corporate was sympathetic to the situation and covered the majority of the bill, leaving me with $1k to cover. Levittown got the car back in December of 2021; I did not get my car back until May of 2022. I'm sure that the diagnosis and job took time, but the communication was extremely poor, with updates being far and few. Trying to get a hold of ANYONE was a mission in itself, and getting a response was like rolling the dice (some times I would get a call back and sometimes not). When I finally got word that my car was ready, I came down and checked it over (because we had a rainstorm the night prior). When I checked the car for any signs of water, you guessed it—the whole passenger-side foot well was soaked. I refused to collect the car, seeing as it looked like it was still leaking. A week or two later, I get the call again: The car is ready to be picked up. I ask if it is still leaking water, to which I am assured that it is not and that the chairs were removed to make sure any signs of water/mold (from the continuous water leak) were removed. This time I picked up the car and brought along with me my recently discharged and recovering wife and 1-year-old, and we made it off the property. I got as far as the first light outside of U-Haul before my problems began. There were random unnamed interior pieces rattling in the door storage pockets; leather on the center console was sliced; the B-pillar on the passenger side was cut; one of the doors was damaged; the sunglass holder was damaged (it literally popped out and landed on my lap when I opened it); the sun visor was missing a trim clip as well as being loose; the cover for the brake light on the roof fell out while I was driving; and there were trip clips for the chairs that were either mutilated, missing, or damaged. I turned right back around and told them that this was unacceptable as to how the car was given back to me. An employee named Andrew Keach came up to me and introduced himself as the assistant manager. He agreed that this was unacceptable and told me he would take care of it. Once again, a week passes—two weeks pass—and I get the call that the car is once again ready for pickup. I went to check out the car, and what I found was that the damage to the door panel looked corrected, but the damage to the b-pillar as well as the center console were not repaired well. It looked like someone had glued the cut on the center console and painted it to match the trim color; it severely stood out! The B-pillar also had the same repair; where the cut was, it was just a lump of glue, and what looked like shavings from the trim fabric? Not to mention all the other previously mentioned damaged and missing parts (minus the door panel) were still missing or broken! I told Andrew that I was NOT satisfied with the repair, and he told me that he was not happy with the way the car was handled either and would order the broken/missing parts, the b-pillar, and get the center console repair done better if not replaced. I took the car home, believing him. After three weeks and no call back, I called and asked to speak with Andrew to see if the parts were on their way, and when I asked if I could make an appointment, I received no call back. I called 3-4 times in the month after I got my car back, leaving several messages for Andrew on his machine and the receptionist leaving notes at his desk, and I never got that promised call back. It is now December, 10 days away from the anniversary of when I first dropped off my car at Levittown Ford Service for this nightmare. I gave Levittown Ford and Andrew the benefit of the doubt about that fabled call back about my parts and making an appointment to make things right, and now with the year almost over, I have not received anything. To this day, my car is still broken/missing parts that their service department either lost or broke and promised to repair/correct. I am reminded every day of this when I get in the car to drive it. Take my advice and take your car elsewhere, and avoid ending up with the same head aches I now have. More

Yesterday I. Went by Levitown dealer saw a beautiful truck came in the show room I was greeted by a young gentleman his name is Robert Fowler immediately I felt c Went by Levitown dealer saw a beautiful truck came in the show room I was greeted by a young gentleman his name is Robert Fowler immediately I felt confortable and we made a good deal with the truck the rest was just good all paperwork come and talk to Robert he will work with you. Many thanks More

Was shopping for a new Expedition and met with Luis Perez-Mendoza. He knew the truck inside and out and gave me a fair value on my trade. The managers Darnell Desforges and Danny Krauciunas made the Perez-Mendoza. He knew the truck inside and out and gave me a fair value on my trade. The managers Darnell Desforges and Danny Krauciunas made the process extremely easy and they were able to get me into the new truck in just a few hours! One of the best and easiest experiences I have every had a dealership. Will definitely refer friends and family to the dealer! More

After going to countless dealerships looking for a car. .I ended up at Levittown Ford where I met with Treigh Washington I Toñd him what I wanted and his manager Darnell dDesforged came and spoke to me an .I ended up at Levittown Ford where I met with Treigh Washington I Toñd him what I wanted and his manager Darnell dDesforged came and spoke to me and made me feel like this was where I wanted to purchase my car.. I highly recommend going to there and asking to work with those Two..Thank you Levittown Ford for my new explorer More

I purchased a ford bronco from Levittown ford I was so excited I didn't notice a small scratch on the passenger door. When I noticed the next day I called to speak to a manager I spoke to Darnell he made excited I didn't notice a small scratch on the passenger door. When I noticed the next day I called to speak to a manager I spoke to Darnell he made me feel comfortable that it would be taken care of. His manager Danial K I can't spell his last name he scheduled for me to come in and they got it taken care of. Thank you guys so much most places forget about you after you pick up your car but they made sure I still feel valued. I will definetly come back More

Darnell Desforges took his time with me and my wife helped us find the right car that fit our needs at the price we wanted to be helped us find the right car that fit our needs at the price we wanted to be More

Darnell was exceptional! He went above and beyond to get my husband and I exactly what we wanted. I can't thank you enough for making this experience for us phenomenal. He de He went above and beyond to get my husband and I exactly what we wanted. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! More

I had a great experience at Levittown Ford. I went in to lease an Explorer and there was no markups, no BS, just straight forward and very honest. My salesman Treigh was wonderful in guiding me I went in to lease an Explorer and there was no markups, no BS, just straight forward and very honest. My salesman Treigh was wonderful in guiding me to what I wanted and getting me to where I need to be. I would highly recommend going here for a stress free experience. More