Levittown Ford

I went into Ford looking to trade my current vehicle in and lease a 2013 Ford Edge. The receptionist asked me what I was there for and I told her I was interested in trading my vehicle in and leasing a new and lease a 2013 Ford Edge. The receptionist asked me what I was there for and I told her I was interested in trading my vehicle in and leasing a new vehicle, well she wasn't very pleasant and told me she would page someone to come assist me. I was with my mother and father and we were greeted by Dan Krauciunas, who was very nice and took me around to see some pre-owned vehicles and then I ultimately decided on factory ordering a brand new truck to my wants/needs. Before I left that day after spending about an hour and a half there, I also explained to Dan that I wouldn't be able to put too much money down when I picked up the vehicle which is when Dan told me that I would be able to do a sign and drive where I would pay the first month's payment, the required DMV fees and whatever the value of my trade-in was. I told him I would come back in about 2 weeks to put down the $500 required deposit to order a new vehicle. I returned on April 12, 2013 and ordered my truck and was told that it would arrive within 7-10 weeks. I was excited to have a new vehicle and thought that this would turn out to be a great experience. Well I was wrong! When I went to order the vehicle I filled out the required paperwork for the bank to begin the leasing process and since my mom would be co-signing I took the paperwork home and she filled it out and we brought it back on Thursday April 18th. I was told it would be about 72 hours before they would receive a response from the bank. Well I never heard anything from Dan, so I decided to go there on my lunch break which is when Dan told me that I was approved and we were just waiting to get the VIN number from the inventory control department so I could start speaking with my insurance company. I figured that Dan would have contacted me with any new information but I never heard anything from him from the last time I went in which is when I was told I was approved for the lease. After leaving him several voice mails with no return phone call on May 22nd I decided that I would go there after work and that is when the entire deal went sour. I walked in and asked the receptionist if Dan was available and she told me to wait a few minutes so I waited until Dan came over to get me and I advised him that I was there to get the final amount due for when I came to pick up the truck. He told me to take a seat at his desk and came back with the financial manager named Nick. He was very sarcastic and unprofessional. He proceeds to advise me that the bank came back and is now requesting that I put down an additional $2000. I told him that I was never informed of this and had I known this previously, I could have been saving up money. I told Nick that I wouldn't be able to get the truck because it is now about a month away from me wanting to pick up the truck and I was under the assumption I'd be doing a sign and drive. He then began to question me asking if I had someone I could borrow $2000 from, if I had an credit cards, if I was "cool" with my mother and if she would let me borrow $2000, my response was that my mother has a mortgage and will not give me $2000 and then he proceeds to tell me to not pay any of my bills, which I wouldn't do because then I'd be deliquent for no reason. At this point, I was almost in tears and very upset that Dan, my salesman who I trusted and thought was on my side, sat there while Nick spoke to me like this. I turned to Dan and told him that I didn't understand why I was never told about this. He just looked at me and I said that I would see what I could come up with within 2 weeks but I most likely wouldn't be able to get the truck. Nick said to come back the week of June 3rd with whatever I had saved and we would see what the bank could do. I walked out of the dealer very disgusted and upset. Once I returned home, I was hysterically crying because I felt betrayed by the company and my salesman, Dan. My mother had to leave her job because I was very upset and at that point we returned to the dealer. My mother told the receptionist that we wanted to speak with a manager, after waiting about 10-15 minutes we were greeted by Mike Volonakis who took us to his office to discuss the issue. After crying and explaining the situation, Mike offered me several options, he would take Dan and Nick out of the deal and handle it himself, try to speak to the bank or refund me my $500.00. I told him since he was very helpful and understanding that I would give them the benefit of the doubt and allow them to contact the bank to see what could be done but if I was not satisfied, I would want my money back. At that point, I asked Mike if I could see a copy of the approval that the bank sent back to Ford showing that they required this additional $2000. He brought the paper into the office and to my surprise the date that this letter was received was APRIL 22, 2013!! It took a month for me to be notified that this is what was required and if my salesman Dan knew this when I went to see him that day when he told me I was approved, why did he not tell me this or at least put me in touch with a financial counselor or manager. I received a call on May 23rd around 4pm from Mike telling me that he spoke with the bank and they would accept an additional $800 as the down payment because they would include my $500 deposit making my total down payment $1300.00. I told Mike that I would speak to my parents and call him back on Friday May 24th. I called Mike on May 24th and told him that I thought about it and after my entire experience I just wanted a refund. He told me that he would request the refund that day and it would be at the dealer either on Saturday or Tuesday depending on when the owner was available to sign the check since I paid cash. It is now Tuesday, I called Mike around 1:45pm and was told that he would call me back at work before 4pm. It is now 5:10 and I have not heard anything. How is this good quality customer service? How can you expect customers to trust you and your product if you can't develop a trusting relationship. I'm just absolutely disgusted and hope that it does not take more than a week for my refund to be processed because it is coming to the point that I am going to contact the news channel and let them know how I was treated and spoken to. I hope that other people who decide to purchase a Ford from Levittown Ford do not have to go through what I went through. More

I walked in to see if I could have my 4 tires replaced. I did not have an appointment, but Gloria was very happy to help me. She asked me to wait to see if she had the tires I needed in stock. She return I did not have an appointment, but Gloria was very happy to help me. She asked me to wait to see if she had the tires I needed in stock. She returned to me with an answer of yes and asked if I was ok with the price. I agreed. When I came back to her when the car was being serviced, I asked if she could do better on the price. When the car was finished, she returned to the cashier with a better price. I was pleased. Thank you Gloria! More

I called the day before to schedule a oil change and was told I didn't have to, I could just use the quick lane. I arrives at 2pm on 5/22/13 and was told it would be a 2 hour wait. Upon entering the servic told I didn't have to, I could just use the quick lane. I arrives at 2pm on 5/22/13 and was told it would be a 2 hour wait. Upon entering the service representative area, Gloria Alvarenga courteously inform me that they were unexpectedly short handed and apologized for the unusually long wait. Upon hearing the exchange between Gloria and myself, Jimmy Alvarenga said he would change the oil right now. I was in the waiting area 15 minutes when Jimmy came in and said your car is done. I just purchase a brand new 2013 Ford Explorer and this was my first trip to Levittown service and both Gloria Alvarenga and Jimmy Alvarenga turned what could have been a very bad first experience into a great one. I look forward to using Levittown Ford in the future for my service needs. Sincerely Patrick Maloney email address mahones57@aol.com More

We are very happy with the purchase of our vehicle. The car drives very smooth and would recommend others to try your service. Thank you for being so kind. car drives very smooth and would recommend others to try your service. Thank you for being so kind. More

Excellent service from beginning to end, Robert K did an outstanding job moving through the process of my Mustang GT purchase. I look forward to future business and also will be recommending my friends to outstanding job moving through the process of my Mustang GT purchase. I look forward to future business and also will be recommending my friends to do business with Levittown Ford More

Al was very knowledgible and assisted in my decision making process. He represented the dealer in a professional manner which will result in me recommending it to friends and family. making process. He represented the dealer in a professional manner which will result in me recommending it to friends and family. More

Great experience, Dan was knowledgable about the car we wanted and all the trim options. We got the car/features (Flex SEL) we wanted and really appreciated the delivery day, as Dan's little training sess wanted and all the trim options. We got the car/features (Flex SEL) we wanted and really appreciated the delivery day, as Dan's little training session enabled us to enjoy all the gadgets immediately. Great dealership, great car, thanks. More

Overall my experience with Levittown Ford was good. My first visit I wasn't so impressed, when we entered the showroom on a Sunday we weren't even acknowledged or greeted at the door. I would recommend th first visit I wasn't so impressed, when we entered the showroom on a Sunday we weren't even acknowledged or greeted at the door. I would recommend that this would be something that the dealership should work on, no one says hello or asked if they could help. The reason for me going back was because I wanted a white ford explorer which was very hard to find, according to their computer inventory they had one in transit so I made an appointment to come in. I was then greeted by Al Omar who was very friendly and helpful, he went right to the computer and pulled up the car I wanted. We did go through a little price exchange back and forth with him and Mike but after that was said and done I was very happy. Unfortunately I got a phone call about a week later that the car was already promised to someone else and they had a deposit on it. I was very confused but I undestood it wasn't my dealer's fault but it was the person who had already sold the cars fault. I would suggest that they stay on top on their computer inventory, because you shouldn't have cars available that aren't. Then finally Omar had to order me the car which I was fine with. My car came earlier then expected and I was very pleased. I did everything that my dealer asked and got all my paperwork ready so that the sale went smooth. Once again Omar with was helpful and had everything ready when I got there. The only part that upset me was that the price had changed because of fords financing rates, I dont agree with that if you sign in march and the rate changes in april that it should be my responsibilty to have to pay more. I think that ford should guarantee the rate at which you signed your contract, and made a deposit. Just like when you buy a home you lock into a rate, it should be the same. That is the only thing I would change with the financing aspect of my deal. I want to thank Al Omar for being fair and very friendly to me. Thanks again I hope to do more service with this dealership! Dawn Bartra More

The truck I purchased was BEAUTIFUL and the price was better than I could have imagined. Initially, there was a problem with the sale, but both Paul and Omar worked with me so that I walked out of the de better than I could have imagined. Initially, there was a problem with the sale, but both Paul and Omar worked with me so that I walked out of the dealership with an amazing truck for my husband and a price that could not be beat! More

I was absolutely impressed & greatly satisfied with the service I received at Levittown Ford. The Sales Manager Paul Baltazar was professional and courteous, Eduard Kava was very informative with the the service I received at Levittown Ford. The Sales Manager Paul Baltazar was professional and courteous, Eduard Kava was very informative with the finance aspect of my lease, Jeffrey Palmiero was excellent in explaining the functions of the car. But the best experience I had at Levittown Ford was with Daniel Krauciunas who took the time to help me build the car I wanted, took me out on the test drive, and explained the car fully to me. He certainly is an asset to Levittown Ford and should be commended for an excellent job. Based on my experience alone with Daniel Kraciunas I would certainly recommend Levittown Ford to anyone I know who is looking to either Lease or Purchase a car, and will highly recommend they specifically request Daniel Kraciunas. Sincerely, Leslie A. Daddario More