Levittown Ford

They lie at Levittown Ford My husband and I purchased a 2014 Pre-owned CERTIFIED Ford Escape with only 6,000 miles. I was trading in my Santa Fe (first mistake) to buy an AWD v My husband and I purchased a 2014 Pre-owned CERTIFIED Ford Escape with only 6,000 miles. I was trading in my Santa Fe (first mistake) to buy an AWD vehcile. We asked a few times the price of the vehicle and were given a "ball park range", the salesman didn't know his own inventory (2nd mistake was we stayed), we were assured the car had a CLEAN Car Fax (3rd mistake, we trusted them and they NEVER gave us a copy). Fast forward a couple of years, we were thinking about trading it in since I wasn't happy with the gas mileage and noticed there were some issues (needed to replace a left front axl with less than 25,000 miles). Imagine our surprise when the other dealership told us there was an accident on the Car Fax BEFORE we purchased the vehicle. Looking at the Car Fax we found the vehicle was in an accident while in the possession of LEVITTOWN FORD! When we went back to the dealership to express our feelings, we were told by the GM, it was their word against ours and what did we hope to accomplish by going there?? Seriously??? Guess where the car was hit, THE LEFT FRONT SIDE!!! Explains the reason for the new axl. I recently had to replace the Rack & Pinion Steering system and another tie rod (excuse my spelling), DUE TO THIS ACCIDENT! I will NEVER purchase another vehicle from them nor would I ever recommend them!! More

Terrible from top to bottom By far the worst experience I've ever had getting my car repaired. I called on a Tuesday to set up an appointment. The girl on the phone said Thursday By far the worst experience I've ever had getting my car repaired. I called on a Tuesday to set up an appointment. The girl on the phone said Thursday would work best for them so I set it up for Thursday. When I arrived at 9am Thursday they had no record of my appointment. I was asked by at least 4 different employees what I was there for, as if I just dropped this on them last minute. As I sat in the waiting room for about 20 minutes while constantly being asked why I was there I thought this is off to a terrible start and I should leave. Wish I had. Finally I spoke to someone that was going to take down all the info about what I needed done. The same info I gave to the girl over the phone when I set up the appointment they had no record of. They said I would need to leave my car overnight, which was fine. The next day they had it finished by about 5:30pm. The price I was quoted was $492 plus tax. The final bill came up to just over $700. Over $200 in tax? Anyway, I paid it and went to get my car. As the attendant pulled it around he said there was a loud squeaking noise and wasn't sure if it was safe. So I went back to the waiting room while they pulled it back into the shop. Turns out something wasn't lubed. I got in my car and found someones beverage in the cup holder. The guy said, "Oh, that's not yours?". I guess they hang out in the cars long enough to need a drink. A few days later I received a call from them saying they overcharged me by about $108. Great, glad they saw that and called. Until she said they can't issue a refund but instead can only put it into an account with them to be used at a later date. Unbelievable. After explaining to her that they were keeping my money hostage until I bring them more business all of a sudden there was another option. They could send me a check. Wow, where was that option when I initially asked for MY money back? I'm willing to bet they try that will lots of customers and the naive ones just say okay, I'll be back. Now a couple days later after that the brakes that they "repaired" are screaming just as loud as when I brought my car in. When I called and told them about it Rob put me on hold for 15 minutes before I was disconnected! Then I called Rob back and he said, "I didn't put you on hold, I transferred you.". I mean, at this point I was beyond fed up. He then transferred me to Joe who said to bring it in the next morning and they should have it done by end of day. I was unable to bring it in that morning due to personal matters. I called at about 9:15am to make an appointment. I asked about a loaner car and they said no loaner car because I didn't purchase my vehicle with them. Even though I'll now be without a vehicle due to their negligence. A girl, I think her name was Cindy, said they would send someone to pick it up and then drop it back off. She called back 2 1/2 hours later and said the sound was coming from the engine! What??? I said, no, it's the brakes, like I told you earlier. She said oh, well you'll have to bring it into the quick lube lane and they'll take a look at it. She didn't even seem to know what she was calling me back about. She said she had to now talk to her manager to see how to resolve this. About 10 minutes later she called and said someone would pick it up. After work I paid a cab to take me to pick it up since they wouldn't be bringing it back. Still have not received the money back that they overcharged me. I was told it would arrive by Dec. 8th. I was actually just going to chalk it up as a loss seeing as I had zero desire to deal with this company again. That was until I got my car inspected and found out they twisted the brake line leading to the caliper on the left side. Brakes are one of the simplest repairs to do on a vehicle and they couldn't even do that right. Not to mention that I brought my car in a second time because something wasn't right and they STILL didn't catch that. Either they didn't look at it the second time or they truly are negligent and woefully under trained. Dealing with them now to get the money they owe me back. Still in the process of that and it's been terrible but this review is long enough. Go literally anywhere else, this company will do terrible work and rip you off to top it off. More

Purrchase of this vehicle Bob and Adam took the time to explain all the aspects of purchase and took me through step by step. It felt comfortable and not pressured Bob and Adam took the time to explain all the aspects of purchase and took me through step by step. It felt comfortable and not pressured More

Online parts department ’ve purchased a remote Combo kit includes: FT4Z-19A361-A Vehicle Security System (required) DL3Z-19A390-B U.S version Cellular Access Module We act ’ve purchased a remote Combo kit includes: FT4Z-19A361-A Vehicle Security System (required) DL3Z-19A390-B U.S version Cellular Access Module We activate all units we sell at no additional charge This is were the bad experience started, when calling the dealer someone will call you back. Then call again on Saturday that department is close please call back on Monday, when Call on Monday someone will call you back. When I stated to question the run around I was asked why I was given a hard time. I was told that ONLY one guy in the entire country is the only one that programs the kit. To wait till the end of day and this special one guy will call to proceed with the program. I’ve done this 2 other times on other trucks and don’t remember waiting for a call. When I called the Dealer that I purchased from eBay they got on right way. Shouldn’t purchase this from this dealer!!! Update 01/30/18 The remote kit that I purchased and the service that comes with works 100% I highly recommend this kit to anyone that wants cell communication with your truck. 15 minutes installation and 2 minutes in the phone to confirm the program with outside company. This is my 3rd time installing this on my Trucks. My mistake was purchasing from Levittown Ford internet sales department. Bad Bad customer service and sarcastically when talking with you. I hope this clears up the difference between the product itself and the Dealer that sold to me. More

Darnell is the best! I recently purchased a vehicle here, with Darnell leading the way. We initially came in for a more expensive car, but had some serious sticker shock. I recently purchased a vehicle here, with Darnell leading the way. We initially came in for a more expensive car, but had some serious sticker shock. Instead of trying to talk us into a car we couldn't afford, Darnell helped us find a comparable pre-owned vehicle that suited our needs and suited our bank account. He was so patient and dealt with the 900 questions I had with grace and humor. I highly recommend him and will certainly return to him in the future. More

Courteous and Caring Customer Service Usually a Dealership has to cut corners somewhere. If you get a great purchase price, you figure that they saved money in their Service Department. . Usually a Dealership has to cut corners somewhere. If you get a great purchase price, you figure that they saved money in their Service Department. . . Well, not at Levittown Ford. I guess they do such a great volume that every aspect of the Dealership is great. When I went to their Service Department last Saturday, and I was greeted by Joseph LaMonica. Joe was kind, caring, and thoughtful. He made me feel as if I was actually the reason why he was there today. He checked into my situation and made sure I was given the best deal possible to keep my car safe and on the road. The service was done faster than I expected, and I even saw a layout in the waiting room with bagels and Coffee, and a Big screen TV. Give me my slippers, and it could have been as if I was home. Joe, and the rest of the Staff there lived up to my expectations, and ensured that the next car I buy should be bought, and Serviced by Levittown Ford. More

Johnathan Iannieli Jonathan Iannielli is, without question, THE MOST RESPONSIBLE, HONEST, HARDWORKING CAR SALESMAN I HAVE EVER BOUGHT A CAR FROM. This is the first car I Jonathan Iannielli is, without question, THE MOST RESPONSIBLE, HONEST, HARDWORKING CAR SALESMAN I HAVE EVER BOUGHT A CAR FROM. This is the first car I have bought for myself. I have seen it all; from bait and switch, low ball then high ball. I called the Levittown Ford Dealership from another Ford Dealership and was fortunate enough to get Johnathan. He was completely honest with me. I had told him that we had been looking for many days at the Ford Escape; which no one seemed to have in the color we wanted and not one would even try to locate. They kept changing the numbers and were trying to force us into what they had. This was for my son's birthday,which was now only two days away. I told him over the phone EXACTLY WHAT I WANTED AND EXACTLY WHAT I WANTED TO PAY. Told him I was ready to do business immediately. He took a leap of faith, found not only what I had requested, but FAR SURPASSED ANYTHING I COUD HAVE EXPECTED. We had pulled into Levittown Ford at 8 p.m.; DEAL DONE AT 8:05 p.m. He promised that car would be ready the next day, in time for my son's birthday. I have no words for just how HAPPY JOHNATHAN made me. It was through his tenaciousness and professionalism that we are now proud owners of the 2018 Ford Escape. Couldn't have done it without him. As a matter of fact, he is looking for another SUV for my daughter. Who ever hired this young man, knew what he was doing. He could teach many car salesman how honesty and a good work ethic can pay off. With our most Sincere Gratitude; I Thank You Johnathan, Max Isola More

Great experience Joel helped my wife and I pick out a car from the moment we sat down based on the needs we had. We were deciding between the Escape and Edge. We sat Joel helped my wife and I pick out a car from the moment we sat down based on the needs we had. We were deciding between the Escape and Edge. We sat in the Edge and decided that the car wasn't for us. We immediately went over the Escape to find which trim would match our needs. Once we decided, Joel went through every possible option to make sure we got what we needed. When we came to pick up the car, Joel showed us the ins and outs of the car and answered all questions we had. Joel was great from beginning to end! More

Jonathan Iannielli is, without question, THE MOST RESPONSIBLE, HONEST, HARDWORKING CAR SALESMAN I HAVE EVER BOUGHT A CAR FROM. This is the fourth car I have bought for is, without question, THE MOST RESPONSIBLE, HONEST, HARDWORKING CAR SALESMAN I HAVE EVER BOUGHT A CAR FROM. This is the fourth car I have bought for myself and my family in one year due to one reason or another. I have seen it all; from bait and switch, low ball then high ball. I called the Levittown Ford Dealership from another Ford Dealership and was fortunate enough to get Johnathan. He was completely honest with me. I had told him that we, my youngest son and I, had been looking for many days at the Ford Escape; which no one seemed to have in the color we wanted and not one would even try to locate. They kept changing the numbers and were trying to force us into what they had. This was for my son's birthday,which was now only two days away. I told him over the phone EXACTLY WHAT I WANTED AND EXACTLY WHAT I WANTED TO PAY. Told him I was ready to do business immediately. He took a leap of faith, found not only what I had requested, but FAR SURPASSED ANYTHING I COUD HAVE EXPECTED. We had pulled into Levittown Ford at 8 p.m.; DEAL DONE AT 8:05 p.m. He promised that car would be ready the next day, in time for my son's birthday. I have no words for just how HAPPY JOHNATHAN made my son. It was through his tenaciousness and professionalism that we are now proud owners of the 2018 Ford Escape. Couldn't have done it without him. As a matter of fact, he is looking for another SUV for my daughter. Who ever hired this young man, knew what he was doing. He could teach many car salesman how honesty and a good work ethic can pay off. With our most Sincere Gratitude; I Thank You Johnathan, Doreen Isola More

Great Service and Professionalism Jonathan Persaud was great he was very patient with me in finding the right car and price for my needs. I would recommend my friends to Levittown ford Jonathan Persaud was great he was very patient with me in finding the right car and price for my needs. I would recommend my friends to Levittown ford. More