Levittown Ford

SAVE YOURSELF - HORRIBLE SERVICE DEPT There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and has ZERO customer service etiquette. I lease a 2017 Ford Explorer through Levittown Ford. I bring it there for service, and everything there is an issue. First time, lost my keys upon me picking up car, had to wait 45 minutes for them to locate them. Second time, after making appt to secure loaner car, when I arrived they told me that they don't have one, and I complained, and they came out with some old Ford Fiesta. Third time there, I called to secure loaner car which I waited 2 weeks for appt, they called me day before and said they have no loaners for my appt. I rescheduled, waited another 2 weeks for appt with loaner car. I was first on line, they are under staffed, 3 workers running around, they cant find car tags for vehicles. After, I was helped not first but, maybe 10th, I give girl all my info for loaner car. And, she tells me we cannot give you car because your name is not on insurance card. I own the car, my name is on registration, and my name is on policy, just not on card. She was rude and refused. I explained to her that car insurance follows the car, not the driver. As long as the car is insured and I am licensed that is all that matters. She was like Nope. You can sit and wait 3.5 hrs for quick service line. What about 3.5 hrs implies quick. Needless to stay, I took my car and left! I will never never go there again! On a side note, other day I had to call Ford Roadside assistance for a flat, I called at 630pm, and they tow guy called me 10:30pm asking for my location, that he was on his way! Really! Horrible customer service, stay far, far away! More

Best experience ever Best car buying experience I have ever had. Worked with Tom Feeney, got me the car I wanted for the right price in under two hours. Will definitely be Best car buying experience I have ever had. Worked with Tom Feeney, got me the car I wanted for the right price in under two hours. Will definitely be coming back in the future. More

Best dealership on long Island Robert Delvicario, Mike Gross and Vinny in financeing are a dream team. I walked in knowing what would be a great deal after a lot of research. They Robert Delvicario, Mike Gross and Vinny in financeing are a dream team. I walked in knowing what would be a great deal after a lot of research. They came back to me giving me more than what i asked for. Excellent service. On top of all points of the sale and went over and above in every aspect. As a business owner i am impressed and very satisfied with my experience. More

Sincere appreciation for superb service This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent Felice. Congratulations on having a team that completely goes against the stereotype of “car salesman”; selling beyond just product knowledge with compassion and without any pressure. They know that Ford sells itself and were simply there to make the experience hassle-free, enjoyable, and truly memorable. My experience with your team was nothing less than exceptional. It is clear from your team’s energy that they love what they do, and that they take great pride in their work…a winning combination for any sales team. Seamlessly working together, they went above and beyond to make sure that I loved my car and to work out monthly payments that I would be comfortable with…an ideal situation with it comes to new car leasing/buying, and it’s all thanks to your truly amazing team! Such great commitment to customer service should never go unnoticed and should be commended highly. Your team members are absolutely in a league of their own. With all sincerity I have told my family, friends, and colleagues of my experience with your team. From this one experience with them, I am forever a VIP Auto Group customer and ambassador. More

There's a problem with vehicle service every time The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if I could get a quick oil change, yes no problem, we'll get you right in. I show up to the quick lane- "It will be about a 3-4 hour wait"- No thanks, I'll go to Mavis. 2. Call and schedule an appointment for a safety recall on Saturday morning. Sure bring it in, we can have it done by the end of the day. I show up, we have no record of the appointment- we can have it done by Monday. Wednesday afternoon rolls around- hey, your car is ready now! 3. Flat tire repair/ removal of spare tire- I get home from picking my car up, open the trunk, spare tire and the jack are thrown haphazardly in the trunk. Not secured to the mount. Also, valve cap is missing from the spare. 4. Settings changed- i put the car in reverse to leave my driveway, all my backup cam settings are changed. You have to change all my camera settings to back the car into your service garage? Like i said, they are always apologetic afterwards, but you can not go there for service without some sort of issue popping up. Can't wait to pay off the rest of my car so i can trade it in and get far away from Levittown Ford. More

New Car Purchase Darnell found the exact Mustang I wanted at a New Jersey dealer and worked his magic to get it. A week later it was mine. Darnell found the exact Mustang I wanted at a New Jersey dealer and worked his magic to get it. A week later it was mine. More

Levittown Ford owes me money! Over two months, I wasn’t approved for financing but still gave $2800 as a down payment, while the dealer thought it was going to be approved. It wasn Over two months, I wasn’t approved for financing but still gave $2800 as a down payment, while the dealer thought it was going to be approved. It wasn’t have car back immediately, but Levittown ford seems to want to keep my money. Also for the last two month the car has been registered and titled in my name but no insured by me barcause I don’t own it, and now I’m being threatened by the state to surrender a plate the dealer received and for not having car ins on a car I didn’t buy! Supposedly it’s all being worked on since I contacted Joel via email. But still no email, and no confirmation from state saying they understand I never owned the car! Salesman Nick was nice. More

Made an appointment to see a car.but there was no car. While I was at work (7 AM -3 PM) I called the dealership about 130 PM. I spoke to David, 'the internet sales associate" so I was told. I said to Da While I was at work (7 AM -3 PM) I called the dealership about 130 PM. I spoke to David, 'the internet sales associate" so I was told. I said to David, I'm coming from an hour away to see a Ford Explorer Sport Stock no. color etc. given. He stated, hold on I will confirm if its available. After a few minutes he came back to the phone. Yes its available, I said great I will be there about 430 PM. It takes me about an hour, so I just wanted to be sure. He took my number where I can be reached, my cell phone. I left work, picked up my wife, after a disaster of a ride and parking in that terrible lot, we went in. As soon as you step in there is a desk with a lovely girl there. On the desk there is a monitor displayed. Before we say a word we notice my name on the monitor with 430 PM next to it. I said perfect timing, its 430 here I am. The nice girl asked me what I was there to see, after I told her she said she will get someone to help me. She paged someone to the desk, after a few minutes Tom a salesman came in. I told him what I was there to see, he pulled it up on the computer and said this one. I replied yes that's it. He said great let me get the keys. After showing me a sales agreement that list the fees "because they are a full disclosure dealership" he left to grab the key. A few minutes later he comes back and said " I'm sorry that car was sold about an hour ago. I said your kidding right, I just drove for an hour to see it, why didn't someone call me. I had an appointment and my name was on the computer? He said I am sorry. More

Top-Notch dealership Levittown Ford was a true pleasure to deal with. Our salesperson Alain Georges-Pierre was great. Very patient and professional. Answered all of our qu Levittown Ford was a true pleasure to deal with. Our salesperson Alain Georges-Pierre was great. Very patient and professional. Answered all of our questions and really took the time to help us select the right truck for our son. Over a course of about a month, we contacted Alain with different questions and Alain always answered our questions and never pressured us. We would definitely come back and recommend them More

Great experience! I have nothing but good things to say about Levittown Ford. The entire experience was an absolute pleasure. Especially working with Darnell and Adam. I have nothing but good things to say about Levittown Ford. The entire experience was an absolute pleasure. Especially working with Darnell and Adam. Both are true professionals and treated my wife and I with the utmost respect. They listened and worked with us to help us lease an Edge. We absolutely love our new SUV and will definitely be back when the lease expires. Thank you Levittown Ford! More