Levittown Ford

Best dealership on long Island Robert Delvicario, Mike Gross and Vinny in financeing are a dream team. I walked in knowing what would be a great deal after a lot of research. They Robert Delvicario, Mike Gross and Vinny in financeing are a dream team. I walked in knowing what would be a great deal after a lot of research. They came back to me giving me more than what i asked for. Excellent service. On top of all points of the sale and went over and above in every aspect. As a business owner i am impressed and very satisfied with my experience. More

Sincere appreciation for superb service This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent Felice. Congratulations on having a team that completely goes against the stereotype of “car salesman”; selling beyond just product knowledge with compassion and without any pressure. They know that Ford sells itself and were simply there to make the experience hassle-free, enjoyable, and truly memorable. My experience with your team was nothing less than exceptional. It is clear from your team’s energy that they love what they do, and that they take great pride in their work…a winning combination for any sales team. Seamlessly working together, they went above and beyond to make sure that I loved my car and to work out monthly payments that I would be comfortable with…an ideal situation with it comes to new car leasing/buying, and it’s all thanks to your truly amazing team! Such great commitment to customer service should never go unnoticed and should be commended highly. Your team members are absolutely in a league of their own. With all sincerity I have told my family, friends, and colleagues of my experience with your team. From this one experience with them, I am forever a VIP Auto Group customer and ambassador. More

There's a problem with vehicle service every time The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if I could get a quick oil change, yes no problem, we'll get you right in. I show up to the quick lane- "It will be about a 3-4 hour wait"- No thanks, I'll go to Mavis. 2. Call and schedule an appointment for a safety recall on Saturday morning. Sure bring it in, we can have it done by the end of the day. I show up, we have no record of the appointment- we can have it done by Monday. Wednesday afternoon rolls around- hey, your car is ready now! 3. Flat tire repair/ removal of spare tire- I get home from picking my car up, open the trunk, spare tire and the jack are thrown haphazardly in the trunk. Not secured to the mount. Also, valve cap is missing from the spare. 4. Settings changed- i put the car in reverse to leave my driveway, all my backup cam settings are changed. You have to change all my camera settings to back the car into your service garage? Like i said, they are always apologetic afterwards, but you can not go there for service without some sort of issue popping up. Can't wait to pay off the rest of my car so i can trade it in and get far away from Levittown Ford. More

New Car Purchase Darnell found the exact Mustang I wanted at a New Jersey dealer and worked his magic to get it. A week later it was mine. Darnell found the exact Mustang I wanted at a New Jersey dealer and worked his magic to get it. A week later it was mine. More

Levittown Ford owes me money! Over two months, I wasn’t approved for financing but still gave $2800 as a down payment, while the dealer thought it was going to be approved. It wasn Over two months, I wasn’t approved for financing but still gave $2800 as a down payment, while the dealer thought it was going to be approved. It wasn’t have car back immediately, but Levittown ford seems to want to keep my money. Also for the last two month the car has been registered and titled in my name but no insured by me barcause I don’t own it, and now I’m being threatened by the state to surrender a plate the dealer received and for not having car ins on a car I didn’t buy! Supposedly it’s all being worked on since I contacted Joel via email. But still no email, and no confirmation from state saying they understand I never owned the car! Salesman Nick was nice. More

Made an appointment to see a car.but there was no car. While I was at work (7 AM -3 PM) I called the dealership about 130 PM. I spoke to David, 'the internet sales associate" so I was told. I said to Da While I was at work (7 AM -3 PM) I called the dealership about 130 PM. I spoke to David, 'the internet sales associate" so I was told. I said to David, I'm coming from an hour away to see a Ford Explorer Sport Stock no. color etc. given. He stated, hold on I will confirm if its available. After a few minutes he came back to the phone. Yes its available, I said great I will be there about 430 PM. It takes me about an hour, so I just wanted to be sure. He took my number where I can be reached, my cell phone. I left work, picked up my wife, after a disaster of a ride and parking in that terrible lot, we went in. As soon as you step in there is a desk with a lovely girl there. On the desk there is a monitor displayed. Before we say a word we notice my name on the monitor with 430 PM next to it. I said perfect timing, its 430 here I am. The nice girl asked me what I was there to see, after I told her she said she will get someone to help me. She paged someone to the desk, after a few minutes Tom a salesman came in. I told him what I was there to see, he pulled it up on the computer and said this one. I replied yes that's it. He said great let me get the keys. After showing me a sales agreement that list the fees "because they are a full disclosure dealership" he left to grab the key. A few minutes later he comes back and said " I'm sorry that car was sold about an hour ago. I said your kidding right, I just drove for an hour to see it, why didn't someone call me. I had an appointment and my name was on the computer? He said I am sorry. More

Top-Notch dealership Levittown Ford was a true pleasure to deal with. Our salesperson Alain Georges-Pierre was great. Very patient and professional. Answered all of our qu Levittown Ford was a true pleasure to deal with. Our salesperson Alain Georges-Pierre was great. Very patient and professional. Answered all of our questions and really took the time to help us select the right truck for our son. Over a course of about a month, we contacted Alain with different questions and Alain always answered our questions and never pressured us. We would definitely come back and recommend them More

Great experience! I have nothing but good things to say about Levittown Ford. The entire experience was an absolute pleasure. Especially working with Darnell and Adam. I have nothing but good things to say about Levittown Ford. The entire experience was an absolute pleasure. Especially working with Darnell and Adam. Both are true professionals and treated my wife and I with the utmost respect. They listened and worked with us to help us lease an Edge. We absolutely love our new SUV and will definitely be back when the lease expires. Thank you Levittown Ford! More

They lie at Levittown Ford My husband and I purchased a 2014 Pre-owned CERTIFIED Ford Escape with only 6,000 miles. I was trading in my Santa Fe (first mistake) to buy an AWD v My husband and I purchased a 2014 Pre-owned CERTIFIED Ford Escape with only 6,000 miles. I was trading in my Santa Fe (first mistake) to buy an AWD vehcile. We asked a few times the price of the vehicle and were given a "ball park range", the salesman didn't know his own inventory (2nd mistake was we stayed), we were assured the car had a CLEAN Car Fax (3rd mistake, we trusted them and they NEVER gave us a copy). Fast forward a couple of years, we were thinking about trading it in since I wasn't happy with the gas mileage and noticed there were some issues (needed to replace a left front axl with less than 25,000 miles). Imagine our surprise when the other dealership told us there was an accident on the Car Fax BEFORE we purchased the vehicle. Looking at the Car Fax we found the vehicle was in an accident while in the possession of LEVITTOWN FORD! When we went back to the dealership to express our feelings, we were told by the GM, it was their word against ours and what did we hope to accomplish by going there?? Seriously??? Guess where the car was hit, THE LEFT FRONT SIDE!!! Explains the reason for the new axl. I recently had to replace the Rack & Pinion Steering system and another tie rod (excuse my spelling), DUE TO THIS ACCIDENT! I will NEVER purchase another vehicle from them nor would I ever recommend them!! More

Terrible from top to bottom By far the worst experience I've ever had getting my car repaired. I called on a Tuesday to set up an appointment. The girl on the phone said Thursday By far the worst experience I've ever had getting my car repaired. I called on a Tuesday to set up an appointment. The girl on the phone said Thursday would work best for them so I set it up for Thursday. When I arrived at 9am Thursday they had no record of my appointment. I was asked by at least 4 different employees what I was there for, as if I just dropped this on them last minute. As I sat in the waiting room for about 20 minutes while constantly being asked why I was there I thought this is off to a terrible start and I should leave. Wish I had. Finally I spoke to someone that was going to take down all the info about what I needed done. The same info I gave to the girl over the phone when I set up the appointment they had no record of. They said I would need to leave my car overnight, which was fine. The next day they had it finished by about 5:30pm. The price I was quoted was $492 plus tax. The final bill came up to just over $700. Over $200 in tax? Anyway, I paid it and went to get my car. As the attendant pulled it around he said there was a loud squeaking noise and wasn't sure if it was safe. So I went back to the waiting room while they pulled it back into the shop. Turns out something wasn't lubed. I got in my car and found someones beverage in the cup holder. The guy said, "Oh, that's not yours?". I guess they hang out in the cars long enough to need a drink. A few days later I received a call from them saying they overcharged me by about $108. Great, glad they saw that and called. Until she said they can't issue a refund but instead can only put it into an account with them to be used at a later date. Unbelievable. After explaining to her that they were keeping my money hostage until I bring them more business all of a sudden there was another option. They could send me a check. Wow, where was that option when I initially asked for MY money back? I'm willing to bet they try that will lots of customers and the naive ones just say okay, I'll be back. Now a couple days later after that the brakes that they "repaired" are screaming just as loud as when I brought my car in. When I called and told them about it Rob put me on hold for 15 minutes before I was disconnected! Then I called Rob back and he said, "I didn't put you on hold, I transferred you.". I mean, at this point I was beyond fed up. He then transferred me to Joe who said to bring it in the next morning and they should have it done by end of day. I was unable to bring it in that morning due to personal matters. I called at about 9:15am to make an appointment. I asked about a loaner car and they said no loaner car because I didn't purchase my vehicle with them. Even though I'll now be without a vehicle due to their negligence. A girl, I think her name was Cindy, said they would send someone to pick it up and then drop it back off. She called back 2 1/2 hours later and said the sound was coming from the engine! What??? I said, no, it's the brakes, like I told you earlier. She said oh, well you'll have to bring it into the quick lube lane and they'll take a look at it. She didn't even seem to know what she was calling me back about. She said she had to now talk to her manager to see how to resolve this. About 10 minutes later she called and said someone would pick it up. After work I paid a cab to take me to pick it up since they wouldn't be bringing it back. Still have not received the money back that they overcharged me. I was told it would arrive by Dec. 8th. I was actually just going to chalk it up as a loss seeing as I had zero desire to deal with this company again. That was until I got my car inspected and found out they twisted the brake line leading to the caliper on the left side. Brakes are one of the simplest repairs to do on a vehicle and they couldn't even do that right. Not to mention that I brought my car in a second time because something wasn't right and they STILL didn't catch that. Either they didn't look at it the second time or they truly are negligent and woefully under trained. Dealing with them now to get the money they owe me back. Still in the process of that and it's been terrible but this review is long enough. Go literally anywhere else, this company will do terrible work and rip you off to top it off. More