Levittown Ford

Bait and switch Classic bait and switch. They lied and said they had a vehicle in stock. I drove an hour and a half to get there. They agreed to sell me a specific ve Classic bait and switch. They lied and said they had a vehicle in stock. I drove an hour and a half to get there. They agreed to sell me a specific vehicle which it turns out they didn't own. I gave them a deposit. They emailed me the total due as a bank check, went and got a bank check. They then tried to switch to a different vehicle. I call that fraud. I would not recommend this dealer. More

Fixed the mistake from another dealer I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobil I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobile. But the sold me a truck with a bad torque converter which caused a litany of problems with the transmission. I brought my truck to Levittown Ford for the warranty claim. Joe Deguire was absolutely amazing, he dealt with the warranty company, got me a rental, and kept me informed the entire time Levittown had my car. I would definitely deal with them again. More

Their Service Department Takes Your Car On Joy Rides You can call it a lack of service of this "service" shop. I brought my car in on Saturday 9/5/15 for a vehicle checkup and I was having issues with my You can call it a lack of service of this "service" shop. I brought my car in on Saturday 9/5/15 for a vehicle checkup and I was having issues with my windshield washer fluid spraying on its own. After waiting over an hour to be seen, I was told by the Service Adviser, Michael Gallway that since it was a holiday weekend, they might not get the part in by Tuesday 9/8/15. I was told that they would let me know by the end of the day. That came and went and I ended up calling them on Tuesday 9/8/15, and kept getting transferred to a different person. Then I was finally transferred to Michael Gallway's voicemail. I left a message and finally received a call at the end of the day. I was told that they were having no luck finding the problem with the windshield washer fluid. They kept my car another day and I ended up receiving a call around 3:30 on Wednesday, 9/9/15. I was told the same thing. They were unable to figure out what was wrong with the windshield washer fluid. They drove it around to see if they could recreate the situation and nothing happened. When I went to pick my car up, it appeared that the work order wasn't in the system. The nice woman at the front counter couldn't figure out why my service request wasn't coming up until she noticed that my service request was somehow closed out on Monday, 9/7/15 LABOR DAY. They were closed, but somehow it says that it was closed out on that day. I got into my car and then notice on my vehicles mileage counter that my car was driven for over 36 miles. 36 MILES? 36 miles and over a quarter of a tank of gas is now gone because they went on a joy ride with my car. The distance from Bethpage to Manhattan. On the invoice it states that the outgoing mileage was only 2 miles above the original documented mileage. They also forgot to reset the trip counter and I have it written by the inspector himself what the original mileage was. I went back inside to speak with a manager, but was told that neither the service advisor, Michael Gallway or the Service Manager, Manny Salierno were there. I eventually posted a review on their Yelp page since no one would take responsibility or would call me back. Their General Manager, Eric Rivera replied that I basically was making things up & that the car was only driven for 8 miles, even though I had visual proof & photographic evidence. On 9/18/15, I ended up having to contact the Better Business Bureau to help resolve this. It was only then when I received a voicemail from Manny Salierno .The dealership like originally stated won't take responsibility, but offered to send me a $50 gas card. The card finally arrived on 10/9/15 after having to get the BBB to contact them again after it was supposedly mailed 2 weeks prior. Even though the mailing date was the same date that the BBB contacted them about it. This place is the worst. I haven't been back since & never will. I also had tried to get Ford to help me out with them & they were no help as well. It's just a shame that I had to go through all of this just to get some sort of satisfaction. More

worst service so far Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, since reading "increase the risk of fire" got me startled. The person at the desk had no clue so called the parts guys, she reported to me that the part was not available to call back within a week to get an update. I called back, but this time I was told that I have to go to the dealership to order the part. Later that day I went back there, now the new version is that I have to make an appointment to get the car inspected. At this point, reasonably nervous and annoyed I repeat to them that I was told something different. At this point I was referred to a person in the service department who after pointing out that was late for the service department to "take" the car, went ahead getting the mileage the car and that's it. I explained again how it was not my fault, but I was there late because I only had to "order" the part. So again no inspection was needed. I waited up to July 18th ( almost a month) I called back and the person who answered the phone wrote down a message for my adviser, underlining the she would make sure he would get it, plus transferred me to the adviser voicemail, on which I recorded a message asking for an update. On August 6th posted a negative review, that was followed up with 3 repeated phone calls inappropriately placed a 7.30am that persisted until the third time I answered. The service manager was calling to "help me" with the issue. I was extremely upset for the time and harassing way of being called and when I refused to say where I purchased the car due to my nervous status, he quickly ended the conversation. This is, as far, the worst customer service I dealt with. More

Super helpful in every way Dan and Joel went out of their way to help locate my car, get it delivered asap. I would get another car from Levittown Ford without question. Dan and Joel went out of their way to help locate my car, get it delivered asap. I would get another car from Levittown Ford without question. More

SAVE YOURSELF - HORRIBLE SERVICE DEPT There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and has ZERO customer service etiquette. I lease a 2017 Ford Explorer through Levittown Ford. I bring it there for service, and everything there is an issue. First time, lost my keys upon me picking up car, had to wait 45 minutes for them to locate them. Second time, after making appt to secure loaner car, when I arrived they told me that they don't have one, and I complained, and they came out with some old Ford Fiesta. Third time there, I called to secure loaner car which I waited 2 weeks for appt, they called me day before and said they have no loaners for my appt. I rescheduled, waited another 2 weeks for appt with loaner car. I was first on line, they are under staffed, 3 workers running around, they cant find car tags for vehicles. After, I was helped not first but, maybe 10th, I give girl all my info for loaner car. And, she tells me we cannot give you car because your name is not on insurance card. I own the car, my name is on registration, and my name is on policy, just not on card. She was rude and refused. I explained to her that car insurance follows the car, not the driver. As long as the car is insured and I am licensed that is all that matters. She was like Nope. You can sit and wait 3.5 hrs for quick service line. What about 3.5 hrs implies quick. Needless to stay, I took my car and left! I will never never go there again! On a side note, other day I had to call Ford Roadside assistance for a flat, I called at 630pm, and they tow guy called me 10:30pm asking for my location, that he was on his way! Really! Horrible customer service, stay far, far away! More

Best experience ever Best car buying experience I have ever had. Worked with Tom Feeney, got me the car I wanted for the right price in under two hours. Will definitely be Best car buying experience I have ever had. Worked with Tom Feeney, got me the car I wanted for the right price in under two hours. Will definitely be coming back in the future. More

Best dealership on long Island Robert Delvicario, Mike Gross and Vinny in financeing are a dream team. I walked in knowing what would be a great deal after a lot of research. They Robert Delvicario, Mike Gross and Vinny in financeing are a dream team. I walked in knowing what would be a great deal after a lot of research. They came back to me giving me more than what i asked for. Excellent service. On top of all points of the sale and went over and above in every aspect. As a business owner i am impressed and very satisfied with my experience. More

Sincere appreciation for superb service This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent Felice. Congratulations on having a team that completely goes against the stereotype of “car salesman”; selling beyond just product knowledge with compassion and without any pressure. They know that Ford sells itself and were simply there to make the experience hassle-free, enjoyable, and truly memorable. My experience with your team was nothing less than exceptional. It is clear from your team’s energy that they love what they do, and that they take great pride in their work…a winning combination for any sales team. Seamlessly working together, they went above and beyond to make sure that I loved my car and to work out monthly payments that I would be comfortable with…an ideal situation with it comes to new car leasing/buying, and it’s all thanks to your truly amazing team! Such great commitment to customer service should never go unnoticed and should be commended highly. Your team members are absolutely in a league of their own. With all sincerity I have told my family, friends, and colleagues of my experience with your team. From this one experience with them, I am forever a VIP Auto Group customer and ambassador. More

There's a problem with vehicle service every time The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if The service supervisors are always very apologetic afterwards, but every time i go, there winds up being some sort of problem. 1. Call and ask if I could get a quick oil change, yes no problem, we'll get you right in. I show up to the quick lane- "It will be about a 3-4 hour wait"- No thanks, I'll go to Mavis. 2. Call and schedule an appointment for a safety recall on Saturday morning. Sure bring it in, we can have it done by the end of the day. I show up, we have no record of the appointment- we can have it done by Monday. Wednesday afternoon rolls around- hey, your car is ready now! 3. Flat tire repair/ removal of spare tire- I get home from picking my car up, open the trunk, spare tire and the jack are thrown haphazardly in the trunk. Not secured to the mount. Also, valve cap is missing from the spare. 4. Settings changed- i put the car in reverse to leave my driveway, all my backup cam settings are changed. You have to change all my camera settings to back the car into your service garage? Like i said, they are always apologetic afterwards, but you can not go there for service without some sort of issue popping up. Can't wait to pay off the rest of my car so i can trade it in and get far away from Levittown Ford. More