Levittown Ford

Exiting an old lease and entering a new lease. I received great service from Kevin Prieto. Very professional and went out of his way to make sure I understood the return of my lease and the purcha I received great service from Kevin Prieto. Very professional and went out of his way to make sure I understood the return of my lease and the purchase of my new lease. He answered all my questions promptly and was always available on his cell phone. I would definitely recommend him to anyone looking to buy or lease a car. His finance manager Michael was also very helpful as well. They are a great team. More

Unprofessional The most unprofessional and difficult purchase of a car I have ever experienced. Be prepared for them to make your life difficult if you decide to fin The most unprofessional and difficult purchase of a car I have ever experienced. Be prepared for them to make your life difficult if you decide to finance with anyone but them. Many unreturned phone calls from the salesman, as well as both managers. I will definitely not be recommending anyone to Levittown Ford. More

The worst experience ever encountered I never met a group of people that are so incompetent in my life. from customer service to management . No one has a clue what they are doing over th I never met a group of people that are so incompetent in my life. from customer service to management . No one has a clue what they are doing over there from sales to service. It's amazing how this dealership makes any money. I wouldn't send my worst enemy to buy a car from them. I wish I could give my lease back so I wouldn't have to deal with them. More

Bait and switch Classic bait and switch. They lied and said they had a vehicle in stock. I drove an hour and a half to get there. They agreed to sell me a specific ve Classic bait and switch. They lied and said they had a vehicle in stock. I drove an hour and a half to get there. They agreed to sell me a specific vehicle which it turns out they didn't own. I gave them a deposit. They emailed me the total due as a bank check, went and got a bank check. They then tried to switch to a different vehicle. I call that fraud. I would not recommend this dealer. More

Fixed the mistake from another dealer I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobil I recently bought a 2010 Explorer from Verner-Cadby Ford in NJ, I know that I'm not getting a showroom quality or even a certified pre-owned automobile. But the sold me a truck with a bad torque converter which caused a litany of problems with the transmission. I brought my truck to Levittown Ford for the warranty claim. Joe Deguire was absolutely amazing, he dealt with the warranty company, got me a rental, and kept me informed the entire time Levittown had my car. I would definitely deal with them again. More

Their Service Department Takes Your Car On Joy Rides You can call it a lack of service of this "service" shop. I brought my car in on Saturday 9/5/15 for a vehicle checkup and I was having issues with my You can call it a lack of service of this "service" shop. I brought my car in on Saturday 9/5/15 for a vehicle checkup and I was having issues with my windshield washer fluid spraying on its own. After waiting over an hour to be seen, I was told by the Service Adviser, Michael Gallway that since it was a holiday weekend, they might not get the part in by Tuesday 9/8/15. I was told that they would let me know by the end of the day. That came and went and I ended up calling them on Tuesday 9/8/15, and kept getting transferred to a different person. Then I was finally transferred to Michael Gallway's voicemail. I left a message and finally received a call at the end of the day. I was told that they were having no luck finding the problem with the windshield washer fluid. They kept my car another day and I ended up receiving a call around 3:30 on Wednesday, 9/9/15. I was told the same thing. They were unable to figure out what was wrong with the windshield washer fluid. They drove it around to see if they could recreate the situation and nothing happened. When I went to pick my car up, it appeared that the work order wasn't in the system. The nice woman at the front counter couldn't figure out why my service request wasn't coming up until she noticed that my service request was somehow closed out on Monday, 9/7/15 LABOR DAY. They were closed, but somehow it says that it was closed out on that day. I got into my car and then notice on my vehicles mileage counter that my car was driven for over 36 miles. 36 MILES? 36 miles and over a quarter of a tank of gas is now gone because they went on a joy ride with my car. The distance from Bethpage to Manhattan. On the invoice it states that the outgoing mileage was only 2 miles above the original documented mileage. They also forgot to reset the trip counter and I have it written by the inspector himself what the original mileage was. I went back inside to speak with a manager, but was told that neither the service advisor, Michael Gallway or the Service Manager, Manny Salierno were there. I eventually posted a review on their Yelp page since no one would take responsibility or would call me back. Their General Manager, Eric Rivera replied that I basically was making things up & that the car was only driven for 8 miles, even though I had visual proof & photographic evidence. On 9/18/15, I ended up having to contact the Better Business Bureau to help resolve this. It was only then when I received a voicemail from Manny Salierno .The dealership like originally stated won't take responsibility, but offered to send me a $50 gas card. The card finally arrived on 10/9/15 after having to get the BBB to contact them again after it was supposedly mailed 2 weeks prior. Even though the mailing date was the same date that the BBB contacted them about it. This place is the worst. I haven't been back since & never will. I also had tried to get Ford to help me out with them & they were no help as well. It's just a shame that I had to go through all of this just to get some sort of satisfaction. More

worst service so far Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, since reading "increase the risk of fire" got me startled. The person at the desk had no clue so called the parts guys, she reported to me that the part was not available to call back within a week to get an update. I called back, but this time I was told that I have to go to the dealership to order the part. Later that day I went back there, now the new version is that I have to make an appointment to get the car inspected. At this point, reasonably nervous and annoyed I repeat to them that I was told something different. At this point I was referred to a person in the service department who after pointing out that was late for the service department to "take" the car, went ahead getting the mileage the car and that's it. I explained again how it was not my fault, but I was there late because I only had to "order" the part. So again no inspection was needed. I waited up to July 18th ( almost a month) I called back and the person who answered the phone wrote down a message for my adviser, underlining the she would make sure he would get it, plus transferred me to the adviser voicemail, on which I recorded a message asking for an update. On August 6th posted a negative review, that was followed up with 3 repeated phone calls inappropriately placed a 7.30am that persisted until the third time I answered. The service manager was calling to "help me" with the issue. I was extremely upset for the time and harassing way of being called and when I refused to say where I purchased the car due to my nervous status, he quickly ended the conversation. This is, as far, the worst customer service I dealt with. More

Super helpful in every way Dan and Joel went out of their way to help locate my car, get it delivered asap. I would get another car from Levittown Ford without question. Dan and Joel went out of their way to help locate my car, get it delivered asap. I would get another car from Levittown Ford without question. More

SAVE YOURSELF - HORRIBLE SERVICE DEPT There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and There are no words for the service department there and the employees are even worse. The "Loaner Car Specialist" girl was rude, has no patience, and has ZERO customer service etiquette. I lease a 2017 Ford Explorer through Levittown Ford. I bring it there for service, and everything there is an issue. First time, lost my keys upon me picking up car, had to wait 45 minutes for them to locate them. Second time, after making appt to secure loaner car, when I arrived they told me that they don't have one, and I complained, and they came out with some old Ford Fiesta. Third time there, I called to secure loaner car which I waited 2 weeks for appt, they called me day before and said they have no loaners for my appt. I rescheduled, waited another 2 weeks for appt with loaner car. I was first on line, they are under staffed, 3 workers running around, they cant find car tags for vehicles. After, I was helped not first but, maybe 10th, I give girl all my info for loaner car. And, she tells me we cannot give you car because your name is not on insurance card. I own the car, my name is on registration, and my name is on policy, just not on card. She was rude and refused. I explained to her that car insurance follows the car, not the driver. As long as the car is insured and I am licensed that is all that matters. She was like Nope. You can sit and wait 3.5 hrs for quick service line. What about 3.5 hrs implies quick. Needless to stay, I took my car and left! I will never never go there again! On a side note, other day I had to call Ford Roadside assistance for a flat, I called at 630pm, and they tow guy called me 10:30pm asking for my location, that he was on his way! Really! Horrible customer service, stay far, far away! More

Best experience ever Best car buying experience I have ever had. Worked with Tom Feeney, got me the car I wanted for the right price in under two hours. Will definitely be Best car buying experience I have ever had. Worked with Tom Feeney, got me the car I wanted for the right price in under two hours. Will definitely be coming back in the future. More