Levittown Ford

Lacking in Customer Service Visited to inquire about renewing/replacing 2 vehicles that were coming off Lease. They were uninterested. Then I tried to set up an appointment to re Visited to inquire about renewing/replacing 2 vehicles that were coming off Lease. They were uninterested. Then I tried to set up an appointment to return the 2 vehicles originally leased from this dealership and they weren't able to assist with this either. Left messages and didn't receive a call back. VIP Auto Group ---- I guess they consider themselves VIP's because they certainly don't treat their customers like VIPs. More

Service department leaves quite a lot to be desired While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service ther While the service advisors at this dealership are very nice, it does not negate the face that every time I have brought my car in for any service there has been an issue. I recently against my better judgment I took it in for an oil change, and long behold I discover they forgot to put the oil pan cover back on my skid plate. I call and I am told no problem bring it in and we will replace it. So, I drive the 30 minutes all the way there wait for over an hour for a piece that takes tops 10 minutes to place on and I am told they don’t have the part and will have to order it and it will come in 3-5 days. Cut to 10+ days later where I am told the part came in and to come in. I return again and wait now for a speedy 20 minutes for them to tell me the bolts were the wrong ones and they will have them tomorrow. This is now the third time for a mistake they made and it has still not been remedied. I will NEVER be using Levittown ford or any member of this so called vip auto group ever again in any way shape or form. More

Amazing sales experience with Brad Simon! My experience in buying a new Ford F-150 has been absolutely amazing thanks to Bradley Simon! Thank you for everything including your knowledge and lo My experience in buying a new Ford F-150 has been absolutely amazing thanks to Bradley Simon! Thank you for everything including your knowledge and love for Fords!!!!! More

The service center is Horrible Let me start off by saying i don't usually write reviews, but i am so annoyed at the Levittown Service Center. This is not the first time i have been Let me start off by saying i don't usually write reviews, but i am so annoyed at the Levittown Service Center. This is not the first time i have been there with my 2017 Ford Explorer. I have been there for oil changes and of course 4 new tires because they said i never rotated them so they were all bad, i have complained about air coming from my front windshield when i drive, of course they cant find anything wrong, and my sensors keep going off when im driving, again they cant find anything wrong. Well today i went in for an oil change. no i didnt have an appointment, when i got there i was told it would take 2 hours. I did originally say ok but after 45 minutes i asked if the car wasnt in to be worked on yet i would take it and come back, that was at 12;25, i was told the car was already brought in and was being worked on, so i said ok, it wont take long. Well an hour later at 1:30 i still didnt have my car. The girls at the front desk were very nice and they were looking into it with my service person, i dont know her name but she was the only female associate there. She never came out to me and at 1:50 the front desk girls called me up apologized for taking so long and handed me my keys, When i asked about paperwork i was told if there was any my service associate will mail them to me...I have never heard of this, and if this is how their customers are treated I won't be going back there. I will be looking for a different ford service center to bring my car from now on. More

Seamless Purchase Of My Pre Owned F150 After my experience at LEVITTOWN FORD my search is over for an A1 dealer and I’m lucky enough there close to home! From Jonathan Iannelli respecting m After my experience at LEVITTOWN FORD my search is over for an A1 dealer and I’m lucky enough there close to home! From Jonathan Iannelli respecting my guidelines for choice of vehicle and budget. To Joe the sales manager making every mechanical and cosmetic detail as close to new as pre owned could get! Jonathan has a sales ability you just don’t see anymore-patient, informative, honest, with follow up all the way through including the call a week after confirming my satisfaction. Joe kept me informed all the the way through the complete preparation of delivering my F150 as it was new. Choice and quality of a pre owned vehicle is only half of the purchase. The Staff and Dealership is the other! Thanks Guys!!!((Specifically Jonathan Iannelli and Joe The SalesManager)) More

Simple and Easy Experience This was the most unstressful experience I had purchasing a car. All my needs were met and I am very happy with my brand new Ford Edge. This was the most unstressful experience I had purchasing a car. All my needs were met and I am very happy with my brand new Ford Edge. More

friendly. made me feel at ease.no anxiety.in and out in a matter of minutes.sales person very approachable and knoweledgeable of the vehicle.wood recomend. made me feel at ease.no anxiety.in and out in a matter of minutes.sales person very approachable and knoweledgeable of the vehicle.wood recomend. More

The worst service experience I went to have my 2015 Ford Escape served. A oil change and inspection I was told it needed rear brakes. I said okay do it I wait a couple of hours. I I went to have my 2015 Ford Escape served. A oil change and inspection I was told it needed rear brakes. I said okay do it I wait a couple of hours. I was told it was done I paid ,and drove away. I went less than one block I heard a banging noise from the rear so I went back to the service. I found that the rear passenger side wheel was missing three lug nuts, and the other two lug nuts almost off. This could cause a accident with me,and my family.The service center treated this as a everyday thing. They installed new lug nuts and said everything thing was good to go. Never received a call from the service manager after I called multiple times. More