Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Levittown Ford
Levittown, NY
765 Reviews
Levittown Ford is Long Islands newest Ford Dealership and a proud member of the VIP Auto Group, that has a rich tradition right here on Long Island.With the purchase or lease of every New & CPOV vehicle you get the VIP+ program which includes Free Lifetime Service Loaner Vehicles, Free Lifetime NYS Inspections, Free Lifetime Oil & Filter Changes, Free Lifetime Rescue & Towing, Free Lifetime Courtesy Shuttle, and so much more. Since 1957 we have been happy to say "We Will Satisfy You!!" Come down, let us show you!!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 765 reviews
December 02, 2019
Would not give me a Service Appointment Called Service Dept had me on hold for exactly 10:32. Tried to make an appointment to bring my wife's 2014 Escape in for, check eng light, oil change Called Service Dept had me on hold for exactly 10:32. Tried to make an appointment to bring my wife's 2014 Escape in for, check eng light, oil change while there and for NYS inspection. Was told I could just come in with no appointment to their quick service lane. I explained that I did go to quick service lane and left after waiting almost 3 hours for service and that I would like to make an appointment to drop off the car and pick it up when it is done. Was told that they would not make an appointment for me that I had to go through the quick service lane... ?????????????????? I guess business for them is so good they don't need anymore customers so I will help them out by going somewhere else. More
by FreeElectric
Employees Worked With
Whomever the women that answered the phone for the service dept. Would not connect me with a service person.
October 31, 2019
My experience with this dealership I just want to thank Jonathan Iannielli for making our experience with buying a car the best and easiest transaction I've ever encountered. He was pat I just want to thank Jonathan Iannielli for making our experience with buying a car the best and easiest transaction I've ever encountered. He was patient, not pushy, very informative and extremely helpful. It was fast, not a whole day like I've experienced at other dealers. Overall, I highly recommend looking at Levittown Ford for your car needs. Ask for Jonathan! He is great!!! More
by C Murray
October 22, 2019
Terrible - total lack of customer service This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined du This will be my 4th time -yes that's right 4 times in as many months getting repairs for 2 recall issues. They had my car for over 30 days combined during the previous visits, & I am still having problems. They have never offered a loaner car after I requested several times- they keep my car for days & sometimes weeks with no regard for how I am to get around without a car. I would think the car should have been fixed correctly in all that time, you could build a new car faster then they can fix even minor problems. Everything is a bunch of lame excuses. No one there can make a decision, the manager Tom is never there & he does not return calls. Total lack of communication & extremely poor customer service. One of them even suggested I purchase a new car! My 6yr old car has 36k I do not think I should need a NEW car at this time. If not for the recall I would never have gone here- stay away !!! Its just been a frustrating experience all around. More
by frustrated ford owner
Employees Worked With
Tom , Bob. Joe D, Joe L, Alison & a few I dont know their names
September 22, 2019
Buyer beware VIP service does not exist Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appo Don’t buy a car from this dealer based on the VIP treatment they advertise Loaner cars ?? Only with a scheduled appointment. But they barely do appointments for service. They used to do appointments for everything. They say to go to quick lane. I went to quick lane. Over 2 hours for an oil change! And they didn’t have time to do my 40,000 maintenance or check the noise my car was making. But 2 days prior i tried to make an appointment and get a loaner and they said no! Go to quick lane. So i can’t make an appointment and quick lane said they had no time (at 7:00 in the morning). So how does one get this stupid expensive maintenance done? Over the past years the service here has deteriorated. I am about to buy a new car and absolutely love my escape... but with this degree of horrible service I’ll be forced to go somewhere else More
by Dd
Employees Worked With
Service advisor Antonio drew
September 14, 2019
No more loaners Explain what lifetime loaner cars actually means? I tried to make an appointment to drop off car for 40,000 mile maintenance. I was told not only cou Explain what lifetime loaner cars actually means? I tried to make an appointment to drop off car for 40,000 mile maintenance. I was told not only couldn’t i make an appointment, i couldn’t get a loaner. I bought this car for the alleged VIP service. I cannot. be without my car I was about to upgrade to a new car but now will not by a Ford More
by Dd
Employees Worked With
Do not know names
September 10, 2019
Terrible!!! Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money Absolutely the worst car company and dealership ever. Poor customer service, rude managers and workers. They will literally waste your time and money and if your car is under warranty they will not do anything about the problem you have, cause Ford company doesn't pay them to fix it it's free that the logic behind it. So poor I do not suggest these ripp off artists.... More
by Tina
Employees Worked With
Don't know their names
June 24, 2019
If you want to wait 3 hours for an oil change and inspection I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chanc I got up at 6:30 AM to make it to the quick lane by 7am since it’s first come first serve, and if you’re not there and first in line you have no chance of getting your car back. It took OVER TWO HOURS after being FIRST in line on quick lane for an oil change and a NYS Inspection. This place is garbage, I’ve never had one pleasant experience. I love my ford but there is nothing good about using their service center here. Just find a regular shop and get your car done there if you like to enjoy your time and not sit in the lobby for 3 hours waiting with no updates. More
by Ar@2222
Employees Worked With
John Devito, Joe Lamonica
May 18, 2019
Joseph Dequire’s the best service advisor! I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was I’ve had my Ford for 7 years with 7 years of impeccable service! I was promised VIP service when I purchased the car and received nothing less. I was so happy when Joe returned to the service department. He has always treated me like family and I am sooo thankful for his help throughout the years. He definitely represents Ford well. It was also great to work with Antonio. Ford service is top notch!! More
by Pinkcargirl
Employees Worked With
Joseph Dequire
April 25, 2019
Always a pleasant experience I am a repeat customer at Levittown Ford and I recently purchased my 3rd vehicle from them. The whole process could not have gone smoother, and I got I am a repeat customer at Levittown Ford and I recently purchased my 3rd vehicle from them. The whole process could not have gone smoother, and I got exactly what I wanted. Darnell was unlike any other salesman I have encountered. I received A+ service. More
by Vickie D
Employees Worked With
