Levittown Ford

I took my '08 Ford Edge to their 'Quick Lane' for two recalls, one to the airbag and another,, the fuel tank. The recalls were repaired according to the paperwork. Where I have an issue is that I mention recalls, one to the airbag and another,, the fuel tank. The recalls were repaired according to the paperwork. Where I have an issue is that I mentioned a slight hesitation on acceleration before the work was done on the recalls and was told the plugs may need changing.. I was quoted a price of $775.but opted not to as I found the price to be extreme. I was then told , after their complimentary multi-point check that my battery cable was corroded and should be changed or I risk not being able to start the car,, also at a cost of $775! I opted not to do either repair due to the cost and NOW my Ford Edge is outright BUCKING CONSTANTLY! I do not blame my service adviser, Lauren Potter, as she was pleasant and very helpful BUT I will be contacting them regarding this issue that I DIDN'T have when I first brought my vehicle in! I wish I would've checked these reviews first. UPDATE: I sent them my contact info, as per their request, and have yet to hear from anyone. I'm not sure I would trust them with repairs after reading some of these reviews. I always assumed dealerships offered the best service even if at a higher cost. More

Horrible Service - I should have looked at the reviews before I brought my car in. Brought my car in to the Quick Lane service on Wed. 3/16 in the morning for a NYS inspection and to fix a flat tire. I le before I brought my car in. Brought my car in to the Quick Lane service on Wed. 3/16 in the morning for a NYS inspection and to fix a flat tire. I left the car there and left. I didn't hear back for hours - I got a call just as I was calling them over and over again. They claimed that when they were taking the donut off the lug broke and therefore needed to replace the lugs = hundreds of dollars. The parts had to be ordered. I was told the parts would be in the next day, Thursday and that they would be in touch. I NEVER heard back from them on Thursday. I tried to reach them for HOURS. No one picked uo the phone in the Quick Lane. I didn't get a call back from the Quick Lane service advisor until I send a nasty e-mail to he dealer's general manager and service manager. I had to chase them for hours to find out what was going on with my car. No communication from the service department at all. The service manager never responded to my e-mail but the general manager did call me. Then when I went to pick up my car and was leaving in my car it was shaking horribly and making noise like I was driving over a rumble strip as I drove out of the parking lot into the street. How the person who drove my car out to the front didn't feel or hear that is unknown - other than they didn't care. I immediately came back. It turns out that my tire/wheel was loose and was not put back on my car securely after they fixed it. I also e-mailed the general manager and service department manager about the loose tire when I found out that the loose tire was the problem and never heard back from them. To add insult to injury when I went to pick up my car I didn't get my key back when I paid. I had to wait again for my key. I have never been to a service dept. where you don't get your key back when you pay. More

I took my car for recall. It took them two month to give an appointment. After two weeks, When I got my car back found antifreeze is leaking and could not start. I called bac It took them two month to give an appointment. After two weeks, When I got my car back found antifreeze is leaking and could not start. I called back my service advisor Michele Gerdon and towed my Ford Raptor to the repair shop. After a month calling her to find out the status of repair of my Raptor reaching out to Ford motor company finally I got my repair done. When I picked up my car on March 2, 2022, I asked my service adviser if leak was fixed which I had mentioned her from the start and in my email explaining her that I twice filled up antifreeze in two days. She assured me that her Tech did not find any leak. Two days later on Friday March 4, 2022 I found puddle of antifreeze under my Raptor and I took video which I send to her. I called her several time and left messages on her voice mail, no response from her. By the way she never call back to give me a status on the repair. I had to call her to find out what is going on with the repair of my Raptor. The dealership brags about the VIP service. I had bought Ford 4 working vans, 2 Expeditions, Explorer and Raptor and this is how they treat you (VIP). Sales-They treat you like very valuable person. Service is horrible. Service advisor never call back. Very disappointed. More

Treigh is wonderful, Darnel is terrible. Used to be good as salesman. Horrible as a manager. Demotion in order. Management not helpful and horrible customer service overall. Will complete Fo Used to be good as salesman. Horrible as a manager. Demotion in order. Management not helpful and horrible customer service overall. Will complete Ford survey with full details. USED TO RECOMMEND to everyone. Will NOT RECOMMEND. More

I just want to say that Treigh Washington is a fabulous person to work with. He is very patient, and he didn't mind all my questions. person to work with. He is very patient, and he didn't mind all my questions. More

Wonderful experience at Levittown Ford. Worked with me to get me in a car that is perfect for me. get me in a car that is perfect for me. More

OUTSTANDINGWhen I got there, Bob Warner came right over OUTSTANDING When I got there, Bob Warner came right over to help us. The car I was looking for was sitting on the showroom floor. We knew the car so OUTSTANDING When I got there, Bob Warner came right over to help us. The car I was looking for was sitting on the showroom floor. We knew the car so it was all about price. It took all of 10 minutes to learn that they were firm at $2,500 over MSRP. By the end of the day, I called Bob and gave him a $500 deposit over the phone. When I arrived the following morning the car was outside and ready to go. The process was simple. Bob had the credit app up on the screen ready to complete. The approval took about 10 minutes and I was on to the finance manager Eric Vila. Eric clearly explained all of the various payment options. There were no games at all. the price was the price, the programs were all from Ford. NO TRICKS AT ALL. I I got all the rebates shown online. There was no funny business with add ons to the invoice. While Bob and Eric finished the paperwork with me,Treigh Washington came out to set up the keys for each driver, providing us with an education about the vehicle that was amazing. Patience beyond and incredibly knowledgeable. What great teamwork. If you are in the market for a Ford, no better place to go. More

From the minute I met Bob, I liked him. He was extremely personable and knowledgeable while being professional. He never made me feel like he was selling me, he listened to my needs and matched me with the personable and knowledgeable while being professional. He never made me feel like he was selling me, he listened to my needs and matched me with the best solution. I didn’t rush to make my decision and test drove more than one F150 and he was patient and understanding. .After I made my decision he and Will were very accommodating for the pick up as well. I’m very pleased with my overall experience at Levittown Ford and it’s my third car from the VIP family of dealerships! More

All around rude. Place an online order, realized my mistake and asked to cancel it. Received a rude email… Imagine instead of being a jerk, you just canceled the order…. mistake and asked to cancel it. Received a rude email… Imagine instead of being a jerk, you just canceled the order…. More

Bob Warner was our sales professional. He was up front and honest with everything. I would recommend him and Levittown Ford to anyone looking for a vehicle. and honest with everything. I would recommend him and Levittown Ford to anyone looking for a vehicle. More