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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,245 Reviews
Call Service Center (732) 966-9220

1,245 Reviews of Lester Glenn Subaru - Service Center

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December 16, 2024

Great experience going to them very helpful they answered all my questions and I very satisfied More

by WHEENAN2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2024

Nicole always goes overboard to make sure that everything works out perfectly to customer’s satisfaction. More

by CSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2024

Prompt, courteous service from service rep Kathy Timely, efficient maintenance from tech/mechanical dept Clean, friendly atmosphere at dealership More

by CINDERBLOCK008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2024

Excellent treatment by service representative. She was courteous and considerate. Answered my questions and did not try to “hard sell’” … which I detest. More

by COOPERFANWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 14, 2024

Nicole was courteous, knowledgable, efficient, professional, and attentive to my concerns. She did a great job! , More

by Audie Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 13, 2024

It sucks since I continue to email you back saying this is the wrong email and individual but you continue sending me his information I’m sure he would like to hear from you More

by RUFFINIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerry Monica, Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Ottmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Lester Glenn Subaru responded

Hi Ruffinip, We sincerely apologize for the inconvenience caused by the mix-up in email correspondence. We understand how frustrating this must be and will investigate to ensure this issue is corrected immediately. Please email us at socialmedia@lesterglenn.com with more details so we can resolve this promptly. Thank you for bringing this to our attention. The Lester Glenn Subaru Team

December 12, 2024

Absolute disgraceful dealership with horrible service department who rips off people and scams them out of money More

by MROERIG98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Wiggins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth
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Dec 12, 2024 -

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

December 12, 2024

all people were very good at giving me the correct information that [ needed to make decisions . More

by BMWEIR2A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 12, 2024

service was on time friendlt & curteous a report was sent to my email address vert thourough More

by speedie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Everyone we dealt with at Lester Glenn Subaru in Toms River are professional, courteous, and friendly. Eketerina is the best! More

by RITAROSE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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