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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,271 Reviews
Call Service Center (732) 966-9220

1,272 Reviews of Lester Glenn Subaru - Service Center

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September 13, 2023

Quick efficient friendly service agents. Pleasant clean waiting area. Appreciate the updates via phone and being able to prepay before arriving to pick up vehicle. More

by BJCARDS02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Lester Glenn Subaru responded

Hey BJCARDS02, Thank you for your feedback! We're delighted to hear that you found our service agents to be quick, efficient, and friendly! Providing a pleasant and clean waiting area is important to us, and we're glad you appreciated the updates and the option to prepay! If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

September 13, 2023

Good honest service, plenty of available service appointments and operating hours, congenial and efficient staff More

by walterc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole (service advisor)
Report | Print
Sep 14, 2023 -

Lester Glenn Subaru responded

Hi walterc2, Thank you for sharing your positive feedback! We're pleased to hear that you found our service to be good and honest! We take pride in offering plenty of available service appointments and operating hours to accommodate our customers! If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service whenever you need it. Happy Driving, The Lester Glenn Subaru Team

September 13, 2023

Kathy went above and beyond. Getting my car in on a Friday to be looked at and getting us a loaner so we could get to a wedding out of state. The loaner was an Ascent and I beli More

by CALLESSIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy O
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Sep 14, 2023 -

Lester Glenn Subaru responded

Hey CALLESSIO, Thank you for your feedback! We're delighted to hear that Kathy went above and beyond to assist you, especially in arranging a loaner vehicle for your out-of-state wedding! If you have any more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

September 12, 2023

Easy to schedule your appt. Easy to wait for service to be completed. Easy to understand staff’s explanations. Courteous and happy to show you how to do things. More

by dotrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Lester Glenn Subaru responded

Hi dotrod, Thank you for sharing your feedback! We're thrilled to hear that you found it easy to schedule your appointment, wait for service, and understand our staff's explanations! Providing a courteous and helpful experience is important to us. If you have any more feedback or need assistance in the future, please feel free to reach out. Happy Driving, The Lester Glenn Subaru Team

September 10, 2023

Making an appointment is quick and easy. and once I drop the vehicle off, I always get excellent, professional and on-time service. More

by March2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith and Cathy
Report | Print
Sep 11, 2023 -

Lester Glenn Subaru responded

Hi March2017, Thank you for sharing your experience with us. We're pleased to hear that making an appointment is quick and easy and that you consistently receive excellent, professional, and on-time service! Customer satisfaction is our priority, and we appreciate your positive feedback. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Happy Driving, The Lester Glenn Subaru Team

September 10, 2023

She did a good job, as expected. Where the customers sit is clean, and ample seating is provided. More

by MCGOVERNAJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Lester Glenn Subaru responded

Hi MCGOVERNAJ2, Thank you for your feedback. We're glad to hear that you had a positive experience and that everything met your expectations. Providing a clean and comfortable environment for our customers is important to us, and we appreciate your comments. If you have any further feedback or need assistance in the future, please feel free to reach out. Happy Driving, The Lester Glenn Subaru Team

September 10, 2023

Courteous, quick service. Will return, appreciate the reminders what is needed and when to return. More

by MSFOGELCONSULT
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole who checked me in
Report | Print
Sep 11, 2023 -

Lester Glenn Subaru responded

Hi MSFOGELCONSULT, We're delighted to hear about your courteous and quick service experience with us. Providing helpful reminders and ensuring a smooth service process is important to us, and we're glad you appreciate it. We look forward to serving you again in the future, and if you have any questions or need assistance, please feel free to reach out. Happy Driving, The Lester Glenn Subaru Team

September 10, 2023

Great service department. Kathy Ottmer has been an asset to her clients! This is my second car with Subaru. I refer many people for the excellent customer service. Thank you K More

by MCRORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Sep 11, 2023 -

Lester Glenn Subaru responded

Hi MCRORN, We greatly appreciate your kind words about our service department and Kathy! It's wonderful to hear that Kathy has been so helpful, and we're grateful for your referrals and your loyalty as a customer. If you or anyone you refer ever have more questions or need assistance, please don't hesitate to reach out. Happy Driving, The Lester Glenn Subaru Team

September 09, 2023

Kathy was very knowledgeable and I had a pleasant experience with this express service visit. More

by BERNIEH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Sep 11, 2023 -

Lester Glenn Subaru responded

Hey BERNIEH1, Thank you for sharing your experience with Kathy at our express service. We're pleased to hear that she provided you with a pleasant and knowledgeable service visit! Customer satisfaction is our top priority, and we appreciate your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. Happy Driving, The Lester Glenn Subaru Team

September 09, 2023

Nicole Damiano was very professional and explained the work perfectly..the service work was done on time and well. More

by KWSALK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Lester Glenn Subaru responded

Hi KWSALK, We appreciate your feedback about Nicole's professional and clear explanation of the service work. It's great to hear that the service was completed on time and to your satisfaction. Customer satisfaction is our priority, and we're here to assist you with any future service needs. Happy Driving, The Lester Glenn Subaru Team

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