Lester Glenn Subaru - Service Center

Great people great service and very kind helpful people . always willing to help me thank you !! always willing to help me thank you !! More

The person that took care of me was Nicole Damiano. she was most helpful in the servicing of my car and purchasing 4 new tires she was most helpful in the servicing of my car and purchasing 4 new tires More

The tech showed me what was wrong with my car and his explanation was easy to understand. It helps to visually see the problem and hear the explanation. Nicole is always so patient and helpful. My only i explanation was easy to understand. It helps to visually see the problem and hear the explanation. Nicole is always so patient and helpful. My only issue is the high labor costs in the service department. More

I took my vehicle in for service. When they pulled the car into the shop they damaged my rear quarter panel. I will say the repair was done excellently. I did receive a loaner. That s When they pulled the car into the shop they damaged my rear quarter panel. I will say the repair was done excellently. I did receive a loaner. That said when I left the dealership I noticed that they must have disconnected battery as my windows were not going up automatically and that the radio was not working. I knew how to fix the window issue by holding the window button up, but they should have checked before returning the car. I contacted the dealership as soon as I got home. I received a text suggesting I disconnect the battery and see if that would help. They also stated I should bring it back if I was uncomfortable with this procedure. I left for vacation the next day. When I returned 20 days later I tried the disconnecting the battery to no avail and scheduled an appointment. They could not get the radio to work. They quoted me $1399 to get a refurbished non-navigation radio head. They also gave me a number for the Customer Advocacy Department. I called and started a claim. This is where the problem started. Rebecca from Customer Advocacy Department could not get a response from the dealership. Finally after over a week I called my service rep and left a detailed message with Rebecca's contact. Rebecca replied back that day that as a one time gesture they would pay $1000 to the cost of the repair. When I called the dealership to schedule a a replacement I was told there would be months lead time if they ordered it that day. I declined, because I did not want to ride around for months waiting for a refurbished unit and chose to repair the radio I did not break myself. I made some calls and I could have my radio head repaired for $400. $1399 was a ridiculous high price for a refurbished radio that was damaged while the car was in for service. More

Fabulous customer service; very organized. Pleasant waiting room; strong service department. Very attentive and eager to please. Pleasant waiting room; strong service department. Very attentive and eager to please. More

I’m very pleased with this dealership based on the ease of making appointments, valet, computer system and of course Nicole D at the front desk. of making appointments, valet, computer system and of course Nicole D at the front desk. More

Very professional staff - suggestions were made regarding my vehicle but there was no pressure to get them for right away. My vehicle was done in a timely manner my vehicle but there was no pressure to get them for right away. My vehicle was done in a timely manner More

The service center was great. Timing was fine actually less than I had anticipated. Look forward to coming back at the end of December. Timing was fine actually less than I had anticipated. Look forward to coming back at the end of December. More

everyone was pleasant, and well educated. i will be recommending lester glenn to all my friends i will be recommending lester glenn to all my friends More

This service department, advisors and techs, are truly the best, especially Nicole D who always helps customers identify and resolve their problems and needs. the best, especially Nicole D who always helps customers identify and resolve their problems and needs. More