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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,273 Reviews
Call Service Center (732) 966-9220

1,274 Reviews of Lester Glenn Subaru - Service Center

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November 01, 2023

This is the second vehicle I purchased at Lester Glenn and the reason that it's the second vehicle is because of the professional and courteous way everyone acts there at Lester Glenn. I also service my v More

by Beemer Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bellotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris and Kathy in service dept., Patrick Piro, Ligor Subashi, Francis Pearson
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Nov 01, 2023 -

Lester Glenn Subaru responded

Hi Beemer Man, Thank you for being a valued repeat customer with us! We greatly appreciate your loyalty and trust in our team! It's fantastic to hear that our professional and courteous service, both in sales and service, keeps you coming back. Your satisfaction is our top priority, and we're thrilled to be your go-to choice for all your vehicle needs. If you ever have more to share or if there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you in the future! Happy Driving, The Lester Glenn Subaru Team

October 31, 2023

Staff is professional, courteous, respectful, and responsive to the needs of their customers. Keep the customer informed through the service process. More

by vlarsen45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Lester Glenn Subaru responded

Hi vlarsen45, We greatly appreciate your kind words and feedback. It's wonderful to hear that our team has been professional, courteous, respectful, and responsive to your needs! Keeping you informed throughout the service process is a priority for us! If you ever have more insights to share or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to serve you! Happy Driving, The Lester Glenn Subaru Team

October 31, 2023

Always courteous. Made sure I understood what was going on. Nicole was my contact person More

by SKLINEORTLEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Nov 01, 2023 -

Lester Glenn Subaru responded

Hi SKLINEORTLEY, Thank you for sharing your experience with us! We're delighted to hear that Nicole and our team were always courteous and made sure you understood everything. Providing excellent communication and service is our priority. If you ever have more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here for you! Happy Driving, The Lester Glenn Subaru Team

October 31, 2023

The experience was great. The service advisor (Chris) was very knowledgeable and accommodating. My recall was resolved quickly and my car was ready in under 2 hours. More

by JLISANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department was excellent
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Nov 01, 2023 -

Lester Glenn Subaru responded

Hi JLISANTI, Thank you for sharing your positive experience! We're thrilled to hear that your visit with us was great and that Chris, was knowledgeable and accommodating! It's wonderful to know that your recall was resolved quickly, and your car was ready in under 2 hours. If you ever have more feedback to share or require further assistance, please don't hesitate to reach out. We value your business and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

October 31, 2023

If Nicole wasn’t in your service dept I wouldn’t think of coming back. Been a customer for many years. More

by sorenf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Lester Glenn Subaru responded

Hi sorenf, Thank you for your continued loyalty! We greatly appreciate your feedback and are pleased to hear that Nicole has been a key factor in your decision to return! If you have more feedback to share or need further assistance, please don't hesitate to reach out. We value your business and look forward to continuing to serve you! Happy Driving, The Lester Glenn Subaru Team

October 30, 2023

Always excellent service and friendly staff. Quick drop off and text when your car is ready. More

by boopster667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi boopster667, Thank you for your continued support and for sharing your feedback. We're delighted to hear that you've consistently received excellent service from our team! Quick drop-off and text notifications when your car is ready are part of our efforts to make the service experience as convenient as possible! If you have more feedback or need further assistance, please don't hesitate to reach out. We appreciate your trust and business! Happy Driving, The Lester Glenn Subaru Team

October 29, 2023

Everyone very friendly and helpful. Car was finished when promised. Everything works fine. Thanks for your help More

by FJHEINZ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
Report | Print
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi FJHEINZ, Thank you for sharing your feedback! We're delighted to hear that everyone at our dealership was friendly and helpful and that your car was ready as promised with everything in working order! If you ever have more feedback or need further assistance in the future, please don't hesitate to reach out. We appreciate your trust! Happy Driving, The Lester Glenn Subaru Team

October 28, 2023

Everyone at the dealership is friendly and professional. The service department is very efficient. It is a pleasure to deal with my service rep, Kathy Ottmer . I trust her. More

by AMIORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi AMIORIO, Thank you for sharing your experience with us! We're delighted to hear that everyone at the dealership is friendly and professional and that the service department, in particular, is very efficient. It's fantastic to know that you have a trustworthy service representative in Kathy Ottmer. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

October 27, 2023

We had an issue with our Outback while traveling. We were able to get the car serviced in a timely manner that did not impact our trip too much. Nicole was a great help with the process. More

by vze5crrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Damiano
Report | Print
Oct 30, 2023 -

Lester Glenn Subaru responded

Hi vze5crrw1, Thank you for sharing your experience with us! We're sorry to hear about the issue with your Outback while traveling, but we're glad we could provide timely service to minimize the impact on your trip. Nicole's assistance is greatly appreciated, and we'll be sure to pass along your kind words. If you ever have more questions or need further support, please don't hesitate to reach out. Safe travels! Happy Driving, The Lester Glenn Subaru Team

October 25, 2023

They went above and beyond to accommodate my needs Would definitely recommend them for any service or repairs More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Report | Print
Oct 26, 2023 -

Lester Glenn Subaru responded

Hi Linda, Thank you for your positive feedback about the service and repairs with us! We're delighted to hear that we went above and beyond to accommodate your needs! Your recommendation is greatly appreciated, and we're here to ensure that your future service and repair experiences continue to meet your expectations. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to make your automotive experience as pleasant as possible! Happy Driving, The Lester Glenn Subaru Team

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