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Lester Glenn Mazda

Toms River , NJ

Overview
Employees
Reviews
Vehicles
5.0
1,319 Reviews
Lester Glenn Mazda prides itself on providing an unparalleled car-buying experience focused on complete customer satisfaction. Lester Glenn Mazda in Toms River, NJ is a one-stop shop for all of your automotive needs. We invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying should be, experience Lester Glenn Mazda!
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101 Route 37 E

Toms River , NJ

08753

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Showing 1,319 reviews

October 16, 2021

i drove from CT to buy a pre owned car from lester glenn mazda. andrew was fantastic and made the entire purchase seamless. i heartily recommend the dealership, top notch! More

by cnbthree
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 16, 2021

I would like to thank the Lester Glen Mazda team who helped get me out of a lease and into a new car. Gwen, Roy, Chiam, and Kevin worked fast and made the stressful experience of buying a new car very e More

by Twachey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chiam Sonnenblick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy DiPietro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Gainfort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Morey
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October 13, 2021

Was quoted $33,535 for a 2021 CX5 Carbon. Have quote in both a text and email. When I arrived at the dealer the price was $38,995. This price included a charge of $2,995 for "market adjustment". I was info More

by dyemondav
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lea Burr
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Lester Glenn Mazda responded

David, Thank you for taking the time to leave feedback about your experience with us. We apologize that we were unable to earn your business, but want to clarify a few items mentioned in your review. As you shop other dealerships right now, you will find most, if not every dealership, has a market adjustment on the majority of their inventory due to inventory shortages. There is a global logistic delay affecting the transportation of cars internationally and nationally, as well as a shortage of semi-conductor chips required in the manufacturing of vehicles that unfortunately is creating an overall inventory shortage. This shortage has created an increase in vehicle prices for all new and pre-owned vehicles due to increasing demand and lack of product. Conversely, this environment has generated an increased value for your existing vehicle – which you received a quote on when you did an online trade evaluation. Certain vehicles and trim-lines are harder to come by than others, and unfortunately a Turbo Carbon edition is a very rare vehicle in this market. Vehicle prices are quite literally fluctuating on a daily basis, and are determined by the market in that moment of the formal deal being made – very similar to the real estate market currently. As far as quoting a price, our representative provided you with the sticker price of the vehicle based on the options the vehicle had and any potential rebates you might qualify for. You did not request a total price, you had texted us asking an interior color and just the word “price” in your text message. We would have been happy to work through all of the numbers with you prior to you coming in, but only do so when we understand that to be exactly what is being requested. To do so, there would be far more qualifying questions and a larger overall conversation to ensure we were providing you with the most accurate information. There were no terms discussed, no understanding of how you were going to purchase the vehicle (lease/cash/finance), any trade-in determination, any knowledge of potential rebates you would qualify for, or any other factors that impact the formal sale of the vehicle. The price quoted would not have included any taxes or fees either, as it was not clear that that was what you were looking for. We apologize if we did not provide what you were expecting, but appears there was a misunderstanding in what was requested as that was not stated in your request. We understand that you met with Dave and stated you did not want to pay over sticker for the vehicle. Dave offered to have a manager speak to you after learning of this. A manager did go out to speak to you while you were on the phone and informed Dave to let him know when you were off the phone so he could come back out, but asked him to request how you were looking to pay for the vehicle while waiting for you to finish your phone call so we could have a more efficient conversation. We understand that when Dave asked you that question you left immediately after and did not discuss anything further or speak with our management team at that point. It appears there were some misunderstandings that unfortunately we were unable to clarify before you left. Again, we are sorry that we were unable to earn your business during your visit and wish you luck with your vehicle search.

Oct 14, 2021 -

dyemondav responded

Thank you for responding to my review and admitting that Lester Glen Mazda participates in misleading/dishonest practices. Your choice to turn the tables and try to place the blame on me is exactly what was expected. It is the common road taken when someone is caught doing something wrong. The motive for my review was to make consumers aware that they can expect to pay $5,000 over any quoted price at Lester Glen Mazda. Your response helped my position greatly. Thank you again.

October 11, 2021

Gwen sold us our first two Mazdas and we followed her to her new location at Lester Glenn, Toms River. After searching for a car for three weeks, Gwen was the only sales person who found us a great CPO, upg More

by mbghn3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen
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October 11, 2021

My experience has always been top notch in the service department. I recently leased a CX30 from Tim Rourke and I could not be happier with the entire process and his abundant patience! I am thrilled with More

by SHERRYW53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morey, Timothy Rourke
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September 30, 2021

Im writing this review because of the wonderful experience I had in purchasing my new Mazda. Larry Royce my sales man was kind and amazing and the sales manager Roy DiPeitro was amazing and knowle More

by marcoisland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy DiPietro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Royce
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September 30, 2021

Working with Lester Glenn Mazda was very easy, convenient and they made me feel very comfortable. Larry Royce was extremely professional and took all my safety concerns very seriously. He worked to get me th More

by cstevens56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Royce
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September 30, 2021

I had a GREAT experience purchasing my very first SUV! Jason and the rest of the crew at Lester Glenn Mazda in Toms River are GREAT!! They made the process very easy and I love my NEW GMC Terrain!!!! Than More

by Ashleyann1915@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy DiPietro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 30, 2021

We had a pleasant experience and Jason took great care of us. We came in with a problem and we left as happy customers. More

by Jeanniem0531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy DiPietro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 29, 2021

I needed help and Jay Nicastro took his time to get me on the road More

by ncastles88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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