LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Best Parts and Service Departmants in Ocean County ! In January I bought a 2014 Ram 1500,When I took delivery it was dark and cold. There were a few items that had to be addressed at a later date due t In January I bought a 2014 Ram 1500,When I took delivery it was dark and cold. There were a few items that had to be addressed at a later date due to time restraints. These items were listed on a "we owe" slip.The first item was the drop in bed liner, it was on order and due to be delivered in a day or so. 2 days later Keith from the parts department called me to let me know that the liners were in transit, but delayed due to weather,(if you recall it seemed to snow at least twice a week for the entire months of January and February).He would keep me updated. After about 2 or 3 updates all with the same results, delivery delayed due to bad weather, I happened to call Keith on a Saturday afternoon to check status. He said the truck just arrived and he was off loading them as we spoke, but due to it being a Saturday there weren't any technicians available to install the unit until Monday morning. Now there was another storm due in on Sunday night, I guess Keith heard my disappointment in my voice, before I could say ok lets make an appointment for Monday, he told me to drive down to the shop and HE would drop the liner in for me to b sure it was installed correctly! So with that I drove to the shop, Keith even had the liner inside to warm the plastic up to help with the installation. That was above and beyond his call of duty. The next issue was that I wanted to have the integrated trailer brake controller installed into the truck, After working with Joe Piscatelli in regards to compatibility and installation costs he checked with Keith as to the availability of the part and learned that they were on backorder, best thing to do was to order one and wait it out, so we did. I explained to Joe that I had purchased a new trailer and had a certain date that I had to pick it up by to avoid extra charges. Between him and Keith they tracked everything right to their door, When the part did arrive I was extremely close to a deadline to pick up the trailer. Joe got me an appointment right away, I got there he took my keys within an hour the keys were back in my hand the bill was exactly as he said it would be, NO surprises and I was on my way! Awesome place to work with Thanks Guys ! More

NEW BRAKES SAME DAY SERVICE John Piscatelli advised me that the brakes were worn out on my vehicle. That the rotors also needed to be replaced and advised me that factory parts w John Piscatelli advised me that the brakes were worn out on my vehicle. That the rotors also needed to be replaced and advised me that factory parts were better than non factory cheaper ones. He explained that its better to invest in better parts. Showing me the worn out ones to prove that they were bad. His Manager Joe Furmato also was a friendly advising person. I trusted Lester Glenn service because of these excellent representatives of the company. Will be back to this place to service my three cars when they need service. More

First time to service my new car. Very Happy with service received today. They took my car on time and I was in and out in one hour- as promised. No charge for the first oil change and check up. Clean waitin received today. They took my car on time and I was in and out in one hour- as promised. No charge for the first oil change and check up. Clean waiting area with coffee and donuts. Would highly recommend this service and dealership. . More

I bought a new 2014 Jeep in April. The car was a lemon from the start. In the past 7 months the car has been at Lester Glenn for a total of almost 4 months. The team at Lester Glenn has been more than und from the start. In the past 7 months the car has been at Lester Glenn for a total of almost 4 months. The team at Lester Glenn has been more than understanding, helpful, kind and diligent. No matter how many times I call, they ALWAYS talk to me with understanding and helpfulness. I can not say enough positive things. Car Dealers and Dealerships get a bad rap for being about the bottom line, but THIS dealership is ANYTHING but. Amazing experience! More

I dealt personally with Joe, the dealerships new service manager and he was courteous. I only came across one rude person in the dealership but you can find one bad egg anywhere you go. They just take for manager and he was courteous. I only came across one rude person in the dealership but you can find one bad egg anywhere you go. They just take forever to do anything in their service department. More

I have had wonderful experiences with Lester Glenn during all of my service visit, and I will absolutely be buying my next car at this dealership. Thank you for coming to toms river. thank you Jon Gold for all of my service visit, and I will absolutely be buying my next car at this dealership. Thank you for coming to toms river. thank you Jon Gold for all of your help. More

I dropped my brand new dodge journey off for service that I scheduled 3 weeks ago. My appointment was for 10 am. When no one called me I came back to the dealership at 12 and my car had not even been moved f I scheduled 3 weeks ago. My appointment was for 10 am. When no one called me I came back to the dealership at 12 and my car had not even been moved from when we initially parked it. The manager, bill, went on to tell me they go by ready by time instead of appointment time, so why did I schedule an appointment for 10 am three weeks ago if it wasn't going to be ready, not even ready, but started by 12 pm? Worst customer service and the attitude of the manager was awful. I work for customer relations and I could never talk to the customer the way he spoke with me. More

Poor Poor service department!!! This place is night and day compared to the Lester Glenn GMC Dealer which is top notch. I decided to bring my car to this place because of the great expereance I had at GMC day compared to the Lester Glenn GMC Dealer which is top notch. I decided to bring my car to this place because of the great expereance I had at GMC but boy was I wrong. Service department never calls when the car is done. They never call to explain whats going on with the car (good or bad). Both times I got my oil changed they never put a sticker in the window for next service. I brought my car in for a recalled part that they ordered for me and when I scheduled the appointment for it they changed the oil instead and never installed the recalled part. I really hope this place gets its act together because I really like Lester Glenn and had great experiences in the past.. More