LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center
Toms River, NJ
69 Reviews of LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center
The Best Issac and all the managers made sure my expectations were met and my experience top notch!!! I would recommend this service department to anyone needi Issac and all the managers made sure my expectations were met and my experience top notch!!! I would recommend this service department to anyone needing service on their vehicle. More
Jeep Grand Cherokee I visited today to get an oil change for my Chrysler 200. I heard from the dealership on previous occasions about a VIP program. I had never taken adv I visited today to get an oil change for my Chrysler 200. I heard from the dealership on previous occasions about a VIP program. I had never taken advantage of this until today. I had been talking to my wife about trading in my car of 7 years for something new. Frank Guzman greeted me and we went to work quickly on the type of car I wanted and my comfort range for a monthly payment. The first vehicle came in well under my price range. The vehicle was a bit small and I asked Frank to look into the next size up(Grand Cherokee). I was offered a very fair price for my trade in and it allowed me to get into the larger vehicle, keeping payments lower than expected. I arrived at the dealership at 10:45 am for an 11:15 appointment and was home by 2pm with my new vehicle. Oh, by the way, they didn't charge me for the oil change. May seem trivial, but the customer's satisfaction is # 1 with Lester Glenn. More
Terrible customer service I bought a new 2015 ram because i needed aomething reliable. From day one the truck had issue ranging from engine light to random noises to bad transm I bought a new 2015 ram because i needed aomething reliable. From day one the truck had issue ranging from engine light to random noises to bad transmission. The unknoledgable service writers and BS service manager john and director joe couldn’t help but BS me for 3 years. Everytime i went for a repair they would always try to get me into a new lease. The service in this dealership is terrible!!!!! They were no help from day one all the way to this last month of the lease where they are still getting money from me called a Disposition Fee!! Watch out for this fee!!!! Terrible people to deal with there. They dont care for you and/or your family!! So sad. Bad people! More
Worst Customer service I called 5 months ago to ask them about their guarantee for a painting job. My truck was peeling after just 2 years. I didn’t ask to bring my truck ba I called 5 months ago to ask them about their guarantee for a painting job. My truck was peeling after just 2 years. I didn’t ask to bring my truck back or anything like that. Well, they called me back after I wrote a review and told me that they are still finding and answer. It is hard to believe that a car dealership doesn’t know the products they sell. Be very careful to make any deals with them, get everything in writing. More
Customer service The customer service and communications at this dealership ia horrible. Took my vehicle in to get serviced because of check engine light and was told The customer service and communications at this dealership ia horrible. Took my vehicle in to get serviced because of check engine light and was told it was fixed only to get it home and it come back on. They had my car on and off for almost 4 months. This last time 3 weeks with no call no update. I had to email them, they do not have a competent individual in the building at dodge. Hindsight is 20/20 should've never brought a car from them the initial transaction was horrible, shouldn't have thought service would be any better. More
Horrible service Truck was only in for airbag recall & now there is something wrong with our truck.. left messages for service manager & they have not called us back f Truck was only in for airbag recall & now there is something wrong with our truck.. left messages for service manager & they have not called us back for over 2 weeks.. called dodge directly &they are useless also.. very sad when the service manager can't even call you back... More
taking advantage of customers 1: visit the dealership looking for a car and watching a sales person take advantage of senior citizen by telling him we will give you a great deal o 1: visit the dealership looking for a car and watching a sales person take advantage of senior citizen by telling him we will give you a great deal on floor mats, just happens we were looking at the same car and they were included 2: tried a second time to purchase a car with Internet price they took all information called back the next day the price changed because Internet sale over when we were trying to do the deal the day before. 3: Just today 6/27/17 we were in for a recall on our jeep (purchased at Pine Belt Keyport) for air bag and we were going to look at a jeep grand Cherokee. We get our vehicle report and all the YELLOW boxes are checked, 90% of what was check example: "needs new tires", 2 weeks prior we had new tires installed (not by Lester Glenn) went back into the service center to show all receipts we had for all repairs we were told needed and was told sorry he may have meant to check all the GREEN boxes It is sad to know how many customers you take advantage of. More
The worst I ever had Bought my truck there with no problems. Then I went to have it serviced that was a hole nother story. Had my truck a week at a time for tire sensors w Bought my truck there with no problems. Then I went to have it serviced that was a hole nother story. Had my truck a week at a time for tire sensors would get my truck back and a few hours later the same issue. When to a different dealer they had the truck fixed in 6 hrs and rebalanced all the tires witch the first dealer didn't do after breaking the tires down to fix. Lost 3 weeks of profit because my truck was tied up with lesterglen. Very unprofessional in my book More
Much Improvement I previously had a bad experience with their service department, but I brought my car back again out of necessity and they were great. Very pleasant I previously had a bad experience with their service department, but I brought my car back again out of necessity and they were great. Very pleasant to deal with and accommodating. More
God awful This entire Lester Glenn group might be the worst car dealership and service center ever. I bought a pre-owned pre- certified vehicle and all I have i This entire Lester Glenn group might be the worst car dealership and service center ever. I bought a pre-owned pre- certified vehicle and all I have is problems. Within the first year of having the vehicle I had it in their service shop for 2 months, getting fixed and repaired. And when they finally found out the problem they tried to charge me for the repairs. Now 2 years later and still under an extended warranty, an issue that they said they supposedly fixed was acting up again and when I brought my vehicle in for an oil change, they said there is a 115$ fee just to look at the problem. Way to stand behind your work! That's sarcastic by the way. And now waiting for an hour and a half for an oil change. All I can say is stay away from all Lester Glenn dealers! More