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LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Toms River, NJ

3.5
69 Reviews

69 Reviews of LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

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November 21, 2018

The Best Issac and all the managers made sure my expectations were met and my experience top notch!!! I would recommend this service department to anyone needi More

by Cpirone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Crumb
Nov 23, 2018 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for taking the time to leave us this great review! We're very happy to hear about your experience with Issac and our service team and that everything went so smoothly throughout the whole process. It's wonderful that everything was completed quickly and efficiently and that you were on your way in no time. We appreciate your positive feedback and we look forward to seeing you again soon!

September 18, 2018

Jeep Grand Cherokee I visited today to get an oil change for my Chrysler 200. I heard from the dealership on previous occasions about a VIP program. I had never taken adv More

by rraney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Migliore, Darren Applegate
Oct 05, 2018 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for taking the time to leave us this great review! We're very happy to hear about your experience with our dealership and that our team worked so hard to make sure you were able to get exactly what you wanted for a great deal. It definitely sounds like Frank worked very closely with you to ensure your satisfaction across the board - that's what the Lester Glenn Experience is all about. We truly appreciate your positive feedback and we look forward to seeing you again very soon! Thank you so much again and enjoy!

July 18, 2018

Terrible customer service I bought a new 2015 ram because i needed aomething reliable. From day one the truck had issue ranging from engine light to random noises to bad transm More

by Mvm5468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Regan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe and john. Managers.
Jul 19, 2018 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Matt, it is very unfortunate that you feel this way as we do highly value our customers, you included. We gave it our all to address your concern but your service problem was very intermittent going away for months at a time. We did try to work out a trade deal with you to get out of your vehicle and get into another. When our GM and service director found out your intentions of trading out of the car instead of fixing it, you had already purchased another vehicle. We wish you and your family the best and are again very sorry that everything did not work out the way as we intend.

July 10, 2018

Worst Customer service I called 5 months ago to ask them about their guarantee for a painting job. My truck was peeling after just 2 years. I didn’t ask to bring my truck ba More

by concern citizen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't knwo her name
Jul 11, 2018 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for leaving us your review. Upon receiving your email a few weeks ago, we got in touch with our Collision Center who has reached out to you multiple times to try and get an answer for you. We unfortunately did not receive a call back. This morning, around 8:30, Walter from our Collision Center gave you a call in an attempt to discuss this with you. You may call him back at your earliest convenience and our team will be more than happy to go over everything with you. If you are not receiving our phone calls, we just ask that you verify the phone number we have on file for you. We will send what we have in a private message. Thank you and we hope to hear from you soon.

January 24, 2018

Customer service The customer service and communications at this dealership ia horrible. Took my vehicle in to get serviced because of check engine light and was told More

by 3hrsroundtrip
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Jazz, Joe migliore, John piscatelli
Jan 25, 2018 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Ms. Harker, thank you for your review. We are sorry to hear that you’ve had some trouble with your vehicle and our service department. We’ve reviewed everything with our Service Director and he was able to inform us of the details of your situation. Since your vehicle had around 120,000 miles on it when you brought it in, the problems you were having were not covered under warranty. We were able to provide you with alternate transportation to Pennsylvania at no cost to you. Additionally, we found you were in need of a software update, which was not covered, but we performed free of charge. We made sure the problem was fixed and drove the vehicle for 200+ road test miles. The repairs that were needed for your transmission fluid leak was approved by you so we went ahead and did it at a discounted rate. After your check engine light came back on, we established that the new problem was with your 02 sensor and catalytic converter – we communicated this with you and you informed us not to perform the repairs. We truly understand that the complications with your vehicle have been difficult to deal with and we have done everything we can to accommodate you and make it as easy and affordable as possible. If you’re still interested in trading in your vehicle, we will be happy to put you in touch with our General Manager to start the process. If you have any other questions about your vehicle, please let us know and we’ll be happy to help you. Thank you again for your feedback.

October 06, 2017

Horrible service Truck was only in for airbag recall & now there is something wrong with our truck.. left messages for service manager & they have not called us back f More

by Dodge89
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Gibson
Oct 09, 2017 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for leaving us your review. We are truly very sorry to hear about your experience and that our service team has not been properly communicating with you. Can you please provide us with your full name and contact information? We'd like to show them your review and have them reach out to you ASAP. You can message it to us right here or you can email us at socialmedia@lesterglenn.com and we'll be happy to help you. Thank you and we look forward to hearing from you.

June 27, 2017

taking advantage of customers 1: visit the dealership looking for a car and watching a sales person take advantage of senior citizen by telling him we will give you a great deal o More

by Brian Zisa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kyle Gibson
Jun 29, 2017 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Brian, thank you for leaving us your review. We are truly very sorry to hear about your experiences with our dealership and that you felt you were not given the best deal you could have received. We have passed along your review to our management team and they looked further into your situation. It seems as though your first two experiences happened a number of years ago: the first one at our Hyundai dealership in 2007 and the second one at Chevy about two years ago. While neither of these things should have happened in the first place, we can assure that it does not reflect our Chrysler dealership. We also looked further into your service experience and we do extend our apologies for trying to sell you something you did not need. Our manager has been made aware of that and we will do everything we can to make sure it doesn't happen again in the future. Please let us know if we can help you with anything else going forward. Thank you again for your feedback.

November 22, 2016

The worst I ever had Bought my truck there with no problems. Then I went to have it serviced that was a hole nother story. Had my truck a week at a time for tire sensors w More

by Pellei193
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure, Kyle Gibson
Nov 22, 2016 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for taking the time to leave us this review. We are truly sorry to hear about your service experience at our dealership and that we weren't able to fix the problem in an efficient or timely manner. We would like to pass along your review to our managers to see what we can do for you going forward. If you wouldn't mind, can you please provide us with your full name and contact information? You can message it to us right on here or you can email us at socialmedia@lesterglenn.com. Once again, we are truly very sorry for your experience and we hope to hear from you soon.

June 14, 2016

Much Improvement I previously had a bad experience with their service department, but I brought my car back again out of necessity and they were great. Very pleasant More

by kv08751
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm not sure
Jun 29, 2016 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for leaving us this review. We're happy to hear that your negative experience turned into a positive and we're truly sorry that there was even a negative one to begin with. It's great to know that our team turned things around for you and you left feeling good about everything. Please let us know if there's anything we can do for you going forward. Thank you again for the feedback!

March 02, 2016

God awful This entire Lester Glenn group might be the worst car dealership and service center ever. I bought a pre-owned pre- certified vehicle and all I have i More

by Mattsoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Rossano
Mar 03, 2016 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Thank you for taking the time to leave us your feedback. We truly apologize that your experiences have been less than excellent and we would like to look into your situation further. Could you please provide us with your full name and contact information? You can privately message it to us on here. We'll pass it along to our managers so they can investigate further and see how we can resolve this for you. Thank you again for reaching out and we look forward to hearing from you.

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