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LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center
Toms River, NJ
69 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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69 Reviews of LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center
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July 31, 2021
Service department is fantastic. Went in for an oil change on my 2015 Jeep Patriot The service advisor was very professional the best thing I liked about it they didn’t try to sell you what was not nee change on my 2015 Jeep Patriot The service advisor was very professional the best thing I liked about it they didn’t try to sell you what was not needed.highly recommend this dealership to anybody. Definitely have a customer for life. Thank you for the fast efficient service More
by Dean C
Employees Worked With
Kyle Gibson
March 09, 2021
Worst expirience ever very poor costumer service Amanda Bruno was very rude and unprofessional at service desk shes bin lying to us obout the problem we had Bruno was very rude and unprofessional at service desk shes bin lying to us obout the problem we had More
by rimkusnj
Employees Worked With
Amanda bruno
April 28, 2020
customer service lacks I have dealt with your dealership for many years mostly with Jeep and Hyundai vehicles. I currently own 3 Jeeps purchased at your dealership. I have a I have dealt with your dealership for many years mostly with Jeep and Hyundai vehicles. I currently own 3 Jeeps purchased at your dealership. I have always found the sales department being very helpful but that seems to be where it ends. This last incident is what has prompted me to write to you with my review. I like I said own currently 3 jeeps, I took the radio from the 2012 and gave to my son for his jeep that he also purchased from Lester Glenn, well after installing we found that we needed a code for the radio. I left a message on Sat for your service department as to what I needed, NO RESPONSE, I called Monday morning and spoke to a women and explained what I needed, she looked it up and had the info on the vehicle, put me on hold and came back to say I might need an appointment ??? I no longer have the radio in my vehicle, so I guess the appointment was so you could charge me ? She said it had to go to the service manager and he would call me back this was at 9:15 am. NO RESPONSE, I called again and left a message (this time not so nice)at 3pm . It is now 10:30 the following day and still NO RESPONE. So, I called Manahawkin Jeep and asked them, amazing she put me on hold, came back about 30 seconds later and gave me the code. SO GUESS WHERE MY BUSINESS WILL BE WHEN IT COMES TO BUYING A NEW VEHICLE . Maybe you should stop sending stupid happy birthday robo calls and start concentrating on customer service More
by dwilson512
Employees Worked With
i dont know cause no one ever bothered to call me back
January 28, 2020
Lester Glenn Jeep Happy Ending On 1/20/20 I went for service and I suggested a solution for the spare tire kit which is still on backorder from Jeep Mopar. Kerry Monica took my sugg On 1/20/20 I went for service and I suggested a solution for the spare tire kit which is still on backorder from Jeep Mopar. Kerry Monica took my suggestion to the General Manager and 2 days later Lester Glenn Jeep gave me a Full Size Spare and Matching Rim for my Compass. Kerry and the General Manager made my problem go away. More
by LorenzoF
Employees Worked With
Kerry Monica, General Manager don't know his name.
October 19, 2019
unresponsive, nobody on the same page. Brought Jeep in for recall in May. During the appointment I had them take pictures of my leather dash that was bubbling and the carbon panels that wer Brought Jeep in for recall in May. During the appointment I had them take pictures of my leather dash that was bubbling and the carbon panels that were peeling to send into Jeep corporate. My Jeep is 2014 And had 24k miles at the time. I was told they were both covered and not to worry. Once Jeep comes back to them they will call me and make an apt to fix. Recall was “done” but the notifications still pop up on dash that they need to be fixed. I call and they say drive it and the message will go away. It’s now Oct and it has not gone away. Was the recall even done? Carbon panels somehow are still not in? And I was told nobody took pictures of my dash and it’s not going to be covered even though my Jeep has less than 30k miles. The run around stories that I get every time I call is ridiculous. Having used this services center for 5+ years I will no longer recommend them to family and friends as they tell you one thing and get a different result. More
by Jeep1234
Employees Worked With
Kyle Gibson, Michael Hawkes
July 01, 2019
Broken commitments made at sales time. I purchased my Jeep Compass on 9/15/18 and the sales visit was fine and after that it was all down hill. A commitment was made at purchase to supply m I purchased my Jeep Compass on 9/15/18 and the sales visit was fine and after that it was all down hill. A commitment was made at purchase to supply me with a spare tire kit and jack and I am still waiting. I have communicated with Kerry Monica on at least 7 occasions and keep getting the excuse that Jeep is on back-order but I find that very hard to believe after 9 months. The last time I made contact with Kerry he transferred me to Adam the Sales Manager who was busy and he called me back and said he would call me back tomorrow with a solution possibly another spare supplier, it is now almost 12 days and no call back. Who do I need to speak to in the Lester Glen organization to feel like a valued customer because I don't feel appreciated so far. Respectfully, Lorenzo Figueroa More
by LorenzoF
Employees Worked With
Kerry Monica, Adam Sales Mgr.
May 30, 2019
Jeep Service Kerry Monica Jr was my service writer and his communication and understanding of the repair were great and he came thru with the vehicle at the time p Kerry Monica Jr was my service writer and his communication and understanding of the repair were great and he came thru with the vehicle at the time promised it would be done. More
by Larryk43
Employees Worked With
Kerry Monica Jr
May 03, 2019
Service Went in for service and John Piscatelli and Kyle Gibson were an amazing help and did a great job. Discussed everything with me and never led me in the Went in for service and John Piscatelli and Kyle Gibson were an amazing help and did a great job. Discussed everything with me and never led me in the wrong direction. Would 100% recommend them to anyone! More
by Jamierose94
Employees Worked With
John Piscatelli, Kyle Gibson
February 12, 2019
Excellent Service Deartment. Thank you Marco and Patty for y The most helpful service staff I’ve ever experienced. I would definitely recommend Lester Glenn to family and friends Thsnk you so much Marco and Pa The most helpful service staff I’ve ever experienced. I would definitely recommend Lester Glenn to family and friends Thsnk you so much Marco and Patty More
by Doreen
Employees Worked With
Marco Reyes , Lisa Richichi
December 07, 2018
Horrible Brought my 2009 Chrysler 300 for very easy and specific repairs. They held car for 4.2 days and fixed nothing and may have cause my battery to drain. Brought my 2009 Chrysler 300 for very easy and specific repairs. They held car for 4.2 days and fixed nothing and may have cause my battery to drain. May have to get a lawyer. I pick my car up tomorrow. I hope it starts . More
by TJinNJ
Employees Worked With
Kerry
