LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

unresponsive, nobody on the same page. Brought Jeep in for recall in May. During the appointment I had them take pictures of my leather dash that was bubbling and the carbon panels that wer Brought Jeep in for recall in May. During the appointment I had them take pictures of my leather dash that was bubbling and the carbon panels that were peeling to send into Jeep corporate. My Jeep is 2014 And had 24k miles at the time. I was told they were both covered and not to worry. Once Jeep comes back to them they will call me and make an apt to fix. Recall was “done” but the notifications still pop up on dash that they need to be fixed. I call and they say drive it and the message will go away. It’s now Oct and it has not gone away. Was the recall even done? Carbon panels somehow are still not in? And I was told nobody took pictures of my dash and it’s not going to be covered even though my Jeep has less than 30k miles. The run around stories that I get every time I call is ridiculous. Having used this services center for 5+ years I will no longer recommend them to family and friends as they tell you one thing and get a different result. More

Broken commitments made at sales time. I purchased my Jeep Compass on 9/15/18 and the sales visit was fine and after that it was all down hill. A commitment was made at purchase to supply m I purchased my Jeep Compass on 9/15/18 and the sales visit was fine and after that it was all down hill. A commitment was made at purchase to supply me with a spare tire kit and jack and I am still waiting. I have communicated with Kerry Monica on at least 7 occasions and keep getting the excuse that Jeep is on back-order but I find that very hard to believe after 9 months. The last time I made contact with Kerry he transferred me to Adam the Sales Manager who was busy and he called me back and said he would call me back tomorrow with a solution possibly another spare supplier, it is now almost 12 days and no call back. Who do I need to speak to in the Lester Glen organization to feel like a valued customer because I don't feel appreciated so far. Respectfully, Lorenzo Figueroa More

Service Went in for service and John Piscatelli and Kyle Gibson were an amazing help and did a great job. Discussed everything with me and never led me in the Went in for service and John Piscatelli and Kyle Gibson were an amazing help and did a great job. Discussed everything with me and never led me in the wrong direction. Would 100% recommend them to anyone! More

Excellent Service Deartment. Thank you Marco and Patty for y The most helpful service staff I’ve ever experienced. I would definitely recommend Lester Glenn to family and friends Thsnk you so much Marco and Pa The most helpful service staff I’ve ever experienced. I would definitely recommend Lester Glenn to family and friends Thsnk you so much Marco and Patty More

Horrible Brought my 2009 Chrysler 300 for very easy and specific repairs. They held car for 4.2 days and fixed nothing and may have cause my battery to drain. Brought my 2009 Chrysler 300 for very easy and specific repairs. They held car for 4.2 days and fixed nothing and may have cause my battery to drain. May have to get a lawyer. I pick my car up tomorrow. I hope it starts . More

The Best Issac and all the managers made sure my expectations were met and my experience top notch!!! I would recommend this service department to anyone needi Issac and all the managers made sure my expectations were met and my experience top notch!!! I would recommend this service department to anyone needing service on their vehicle. More

Jeep Grand Cherokee I visited today to get an oil change for my Chrysler 200. I heard from the dealership on previous occasions about a VIP program. I had never taken adv I visited today to get an oil change for my Chrysler 200. I heard from the dealership on previous occasions about a VIP program. I had never taken advantage of this until today. I had been talking to my wife about trading in my car of 7 years for something new. Frank Guzman greeted me and we went to work quickly on the type of car I wanted and my comfort range for a monthly payment. The first vehicle came in well under my price range. The vehicle was a bit small and I asked Frank to look into the next size up(Grand Cherokee). I was offered a very fair price for my trade in and it allowed me to get into the larger vehicle, keeping payments lower than expected. I arrived at the dealership at 10:45 am for an 11:15 appointment and was home by 2pm with my new vehicle. Oh, by the way, they didn't charge me for the oil change. May seem trivial, but the customer's satisfaction is # 1 with Lester Glenn. More

Terrible customer service I bought a new 2015 ram because i needed aomething reliable. From day one the truck had issue ranging from engine light to random noises to bad transm I bought a new 2015 ram because i needed aomething reliable. From day one the truck had issue ranging from engine light to random noises to bad transmission. The unknoledgable service writers and BS service manager john and director joe couldn’t help but BS me for 3 years. Everytime i went for a repair they would always try to get me into a new lease. The service in this dealership is terrible!!!!! They were no help from day one all the way to this last month of the lease where they are still getting money from me called a Disposition Fee!! Watch out for this fee!!!! Terrible people to deal with there. They dont care for you and/or your family!! So sad. Bad people! More