Lester Glenn Chrysler Dodge Jeep RAM FIAT

While looking at cars in the lot the salesman greeted us and asked us if we needed any help. There was no pressure at all, he accomodated our request to see a vehicle with specific options and he found the and asked us if we needed any help. There was no pressure at all, he accomodated our request to see a vehicle with specific options and he found the vehicle and we then took it for a test drive. When we decided to make an offer on the vehicle Joe immediately took our offer to the finance manager we naturally countered high. By the look on the salesman face he obviously knew we wouldn't like the counter offer and we counter again. The final offer from the finance manager was not acceptedand we thanked Joe for his time and effort. Joe truly made an effort to get us the sales and was as disappointed as we were that there was no sales. The next day we contacted Joe about "splitting" the difference. Joe made that happen. More

our experience at lester glenn chrysler was pleasant and very efficent. all the salespersonnell were very helpful. pricing information was very good. the lease agreement read the residual value was less very efficent. all the salespersonnell were very helpful. pricing information was very good. the lease agreement read the residual value was less 15,750. than the buyout 18,250. I think this is misleading for someone who wants to purchase car at end of lease. Also the mileage rate was changed from 20 cents to 25 cents while we were waiting for our paper work. We have no complaints whatsoever,we are very satisfied with the service we have received and we looking forward to many enjoyable years with our new van. Thank you very much. More

these guys were so personable, friendly, professional, and courteous. they made buying a car a pleasure. Mark was very informative about the vehicle and able to demonistrate all aspects of the car. We pu and courteous. they made buying a car a pleasure. Mark was very informative about the vehicle and able to demonistrate all aspects of the car. We purchased the car in the evening and he also allowed us to re-inspect the car in the garage where the lighting was better. He stayed with us throughout the purchase never making us feel rushed and took his time as we were getting in the van to drive off the lot again repeating important operating details including making sure we knew how to operate the wipers for the forecast of rain in the morning. Mark also showed us the service department. Despite being the last ones in the show room he still made sure my 9 yr old son who was with us got to ring the bell. What a committed team!!!! What a great experience!!!!!!!! More

From our first phone contact to the finalizing paperwork we had great customer service. Everyone was a pleasure to deal with and extremely helpful. We definitely plan on returning when it's time for a new l we had great customer service. Everyone was a pleasure to deal with and extremely helpful. We definitely plan on returning when it's time for a new lease!! Sincerely, Jeff and Dawn Louro More

Joe was a great salesman. No pressure, let me make up my own mind,and answered all my questions. Found the Jeep I wanted on a Tues. picked up on Thurs. Going thru Costco made it even easier, no haggling. Wo own mind,and answered all my questions. Found the Jeep I wanted on a Tues. picked up on Thurs. Going thru Costco made it even easier, no haggling. Would have liked to have been told about extented warranties day before signing papers, I hate making decisions as such on the spot. Otherwise great place to go. More

The salesman was not pushy and I was allowed to browse and ask questions without feeling pressured. The wait to pay(I did not finance)was a little long. I had wanted a different vehicle, but they could no and ask questions without feeling pressured. The wait to pay(I did not finance)was a little long. I had wanted a different vehicle, but they could not match my price. They were very good about making a deal with the vehicle I eventually bought. More

Was looking for a new or used Jeep. Mark let me test drive each vehicle no problem. There was no hassle or wraggling with prices. He had numbers drawn up for the 4 different scenarios I expressed inte drive each vehicle no problem. There was no hassle or wraggling with prices. He had numbers drawn up for the 4 different scenarios I expressed interest. He took the time to come up with numbers for all 4 and bared with me until I chose what I wanted. He could not have been more helpful in my decision and applied zero pressure. When I went into the finance area I was ready to be hit over the head but everything was painless. All options were laid out to me and the decision was up to me, no pressure to do anything. I would strongly recommend purchasing from here to anyone and will make future purchases here myself. More

I went to this dealership to buy a New Jeep through the Costco Auto Program. I was weary of purchasing a new car being that I hadnt done it in over 10 years. Jim and the Finance team (Darren and Dave) mad Costco Auto Program. I was weary of purchasing a new car being that I hadnt done it in over 10 years. Jim and the Finance team (Darren and Dave) made this purchase virtually painless. They didnt have my car on the lot but obtained it for me from another dealer within one day. I had done research myself and knew what I was willing to pay. I went back to discuss numbers and they gave me the price I was looking for with no haggling. Jim was very accomodating and returned my calls right away. He was willing to do whatever he could to make my experience a good one. I didnt feel pressured about the purchase at all and would recommend dealing with this dealership. (**PLEASE SEE UPDATED SECTION BELOW**) **The above was true until I actually picked up the car. I ended up picking it up after work, in the dark (lesson learned) and when I looked at the car at home the next day there was damage all over the inside as well as scratches and paint damage on the outside. I called right away and Jim did assure me that they would fix everything. I brought the car back, and yes, eventually everything was fixed, although after I dropped off the car to be fixed I never heard from Jim again. I also tried to escalate my concerns at one point and spoke to Dave Rapasardi who promised to call me back with answers and never bothered to. It took over a month for the car to be returned to me and over that month I mostly had to call them to get an update. In the end, I did end up with the brand new car I paid for and I do appreciate the attention to detail of the Service Manager, Dennis Opperman, in getting my car fixed and making sure everything was fixed 100% and correctly. I would gladly deal with Dennis again. The service department replaced the parts that were damaged and fixed the paint. Overall, it was a very dissapointing and frustrating experience. My advice to anyone buying a car from them is to check every inch of it first because the cars are apparently not checked by anyone. More

I am a repeat buyer at Lester Glenn, I did not like the waiting for 4 hours but the overall buying was good. I loved the salesmen there very freindly and willing to help except the Fiance Manager. I feel t waiting for 4 hours but the overall buying was good. I loved the salesmen there very freindly and willing to help except the Fiance Manager. I feel this time around did not get a good deal on the car I bought. Went back with my husband and not very friendly, not willing to dicuss the amount on the car its funny was all nice to me but once my husband got involved knowing the price of the car it was down hill with the F/I person. Again, Salesmen in the whole area outstanding and if you like staying there for 4 hours after you picked the car. More

No one likes a car payment but Mark Collins and everyone I came in contact with at Lester Glenn Dodge made me feel like my purchase was the most important thing that was happening. Mark explained the great I came in contact with at Lester Glenn Dodge made me feel like my purchase was the most important thing that was happening. Mark explained the great deal they had for the Dodge Grand Caravan and also made sure I saw the other cars available and explained them also. I had a test drive, complete explaination of the workings of the car, paperwork explained clearly and an immaculate car, the Grand Caravan, delivered the same day. When I asked how to make sure my insurance company knew about my purchase he even took care of that and made the call right there in the office. I couldn't be happier! Mark's Sales Manager took the time to come over and thank me for my business. Getting my new car home might have been a problem since I drove there alone but they handled that with ease also. I drove my beautiful new car home, Mark drove my car and the dealer courtesy car driver followed us to my home and he drove Mark back. Finally,I was given a coupon book for free oil changes for as long as I owe the car and a full tank of gas. I will definately recommend the dealership to anyone looking for a new car, they were great! More