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Lester Glenn Chevrolet - Service Center

Toms River, NJ

4.3
76 Reviews

76 Reviews of Lester Glenn Chevrolet - Service Center

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September 01, 2018

Excellent Experience! Truly had the best experience working with Bill Caffyn at Toms River Lester Glenn Chevrolet. From the moment I walked into the dealership, Bill went o More

by Blynch28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Caffyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Lester Glenn Chevrolet responded

Thank you for taking the time to leave us this great review! We're very happy to hear about your experience with our dealership and that everything went so smoothly while you were here. It's wonderful to know that Bill was so helpful and informative and that you were able to get what you wanted for a great deal. It definitely sounds like he went the extra mile to ensure you were able to get what you wanted! That's what the Lester Glenn Experience is all about. We appreciate your positive feedback and we hope to see you again soon! Congratulations and enjoy!

November 17, 2017

Outstanding Company! I was totally pleased with the service I received at Lester Glenn on Nov. 9, 14, and 15. Abbey in service couldn't have been more helpful. She is an More

by seajayhoffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbey, John Stetz
Nov 24, 2017 -

Lester Glenn Chevrolet responded

Thank you for taking the time to leave us this review! We're very happy to hear about your experience with our service department and that Abby was so helpful to you while you were getting your vehicle serviced. It's great that she went above and beyond to make sure you felt so comfortable and that everything went so smoothly. We do apologize for your previous experience with us but we are very happy that we were able to turn it around. We appreciate your feedback and we hope to see you again soon!

September 17, 2017

Car was hesitating while accelerating Could not find anything wrong with car and paid $170. to have parts cleaned under the hood. Car continued to hesitate so I took it to Aamco and we ha More

by Irena218
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Marra
Sep 18, 2017 -

Lester Glenn Chevrolet responded

Thank you for leaving us your review. We're truly very sorry to hear about your experience with our service department and that we were not able to efficiently figure out what was wrong with your daughter's vehicle. If you wouldn't mind, can you please provide us with your full name and contact information? We'd like to pass along your feedback to our management team to see how we can help you. You can message it to us here or email us at socialmedia@lesterglenn.com. Thank you and we look forward to hearing from you.

September 12, 2017

Never going anywhere else Walked in for an oil change for my equinox and walked out with a cruze for my son. Lester Glenn Chevy has the most amazing team. Adam C is our sal More

by tammi santori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Chiappano, Dominic Cuomo
Sep 18, 2017 -

Lester Glenn Chevrolet responded

Thanks a lot for taking the time to leave us this review. We're very happy to hear about your experience with our dealership and that everything went so smoothly throughout the whole process. It's awesome to know that you were able to get a great deal and that you keep coming back. We appreciate your positive feedback and we look forward to seeing you again soon!

April 28, 2017

great service had to take my 2015 impala in for check engine light on . Service adviser Joseph Rose was great. He had me out in less than 2 hours and gave me a grea More

by Ronnie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joseph rose
Apr 28, 2017 -

Lester Glenn Chevrolet responded

Hi Ronnie, thanks so much for taking the time to leave us this review! We're very happy to hear about your service experience with Joe and that he was so helpful while your car was being worked on. It's awesome to know that it went quickly and that you were able to get a great discount. We appreciate your positive feedback and your recommendation and we look forward to seeing you again soon! Thanks so much again!

April 04, 2017

Broken Seat After taking my car into Toms River Lester Glenn Chevy for just a routine inspection for safety issues and for peace of mind in my own head, I found o More

by screwedbydealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph J Monica Jr.
Apr 05, 2017 -

Lester Glenn Chevrolet responded

Thank you for taking the time to leave us your review. We are very sorry to hear about your service experience with our dealership and that you felt you were not treated fairly. We have forwarded your reviews to our service management team and they are fully aware of your situation. They advised us that they reached out to you last month when everything was happening and offered you a solution that would get your car fixed. We unfortunately didn't hear anything back from you but our offer still stands if you are interested in pursuing it. You can reach out to Joe Monica, our Service Manager, at your earliest convenience and he'll be more than happy to help you. Thank you and once again, we are sorry for any inconvenience or confusion we may have caused in the meantime. We hope to hear from you soon.

April 02, 2017

outstanding service Hank D I WOULD like to thank Joe ROSE ,he is n asset to your company I relocated from Florida & was told by Pine Belt Chevrolet they would not honor m More

by hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rose
Apr 05, 2017 -

Lester Glenn Chevrolet responded

Hi Hank, thanks so much for this great review! We are very happy to hear that you had such a positive service experience with our dealership and that Joe went above and beyond to make sure your services were covered. That's truly what the Lester Glenn Experience is about and we couldn't be happier to know that we made it all happen for you. We very much appreciate your positive feedback and we look forward to seeing you back again soon! Thanks so much again!

March 09, 2017

Terriffic staff!. All of my dealings with the staff at Lester Glenn Chevrolet have been satisfactory. The entire staff has been courteous and helpful I would highly rec More

by brucetucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Caffyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2017 -

Lester Glenn Chevrolet responded

Thanks so much for taking the time to leave us this great review! We are very happy to hear about your experience with our dealership and that Bill and our team were so helpful with everything. It's great to know that you felt so comfortable and that you were able to get the car you wanted at a price that was best for you. We appreciate your positive feedback and we look forward to seeing you again soon!

February 11, 2017

New cars We leased two cars from Adam Chiappano a few years ago. One day we were only dropping one of them off for service and went in to say hello to Adam. More

by Carjudo
Recommend Dealer
Yes
Employees Worked With
Adam Chiappano
Feb 20, 2017 -

Lester Glenn Chevrolet responded

Thanks so much for taking the time to leave us this great review! It's wonderful to hear about your experience with Adam and that he's been so helpful to you and your family. We're very happy that he was able to answer all of your questions and help you make the best decision possible. It's also really great that your sister bought a car from us as well - gotta keep it in the family :) We appreciate your positive feedback and your recommendation and we can't wait to see you all again soon! Congratulations and enjoy!

February 03, 2017

Don't want to do the work Last year my husband's Silverado was making noise somewhere in the rear. My husband brought the vehicle in to Lester Glenn to be assess by a technicia More

by zwomaninnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Feb 03, 2017 -

Lester Glenn Chevrolet responded

Thank you for leaving us your feedback. We are truly sorry to hear that you've had a negative service experience with us and that you felt our team couldn't adequately help you. We spoke with our Service Manager and he advised us that he was able to speak with your husband regarding this matter and that he will be bringing his truck in on February 20th. During his appointment, he'll be able to ride with one of our expert technicians to try and figure out what's going on. We hope this will lead us to a resolution that works best for you and your husband. We look forward to seeing you here in a few weeks and if you have any questions in the meantime, please don't hesitate to reach out. Thank you again for your feedback.

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