Back

Lester Glenn Chevrolet - Service Center

Toms River, NJ

4.3
75 Reviews

75 Reviews of Lester Glenn Chevrolet - Service Center

Sort by
December 12, 2024

Work was completed in a timely and efficient manner, picked up vehicle the following 2 days. More

by Parkerwork15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Came in with dealership coupon received in the mail. $ off new wipers no installation fee. Labor fee was charged and noticed after bill paid. Was offered credit on next visit? Come on, are they hopin More

by ttcjm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Kinney
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Luke He was very kind and considerate and knowledgeable. Really really took care of me. Very helpful. More

by garden1861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

The service dept is the Best I have ever dealth with. The service advisor Jason Day was always arounf to help me with any questions. They are a great dept headed by Joe Monica who wlso always makes sur More

by Joseph Forgione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

Arrived w/o appointment to have a damaged tire repaired. I was taken care of promptly and efficiently. Jeanne Kinney was my service advisor, and I cannot say enough good things about her. She turned a ra More

by rmacgregor2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Lester Glenn Chevrolet responded

Hey rmacgregor2019, Thanks for sharing your experience! We're delighted to hear that Jeanne was able to make your tire repair smooth and efficient. It's always our goal to turn any trying situations into positive experiences, and we’re thrilled that she succeeded in doing just that. We appreciate your kind words and recognition! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

October 05, 2024

I have been dealing with Joe Monica for many years now, some 23 years, and their hasn;t been one time that I was ever disappointed. He makes sure you are satisfied and treats you with respect. I have gr More

by Joseph Forgione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Well after all the disrespectful way your dealership treated me including jeanne Kinney I won't be back this employee talked to me like a child going against me for a simple oil change had to go up ther More

by hjohn3595
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeanne Kinney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Lester Glenn Chevrolet responded

Hi hjohn3595, We’re sorry to hear about your recent experience. Our team is currently investigating the situation. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention. Best regards, The Lester Glenn Chevrolet Team

August 31, 2024

Lindsay was extremely efficient, personable, and communicative throughout my entire service visit! 5 Stars to her & the whole crew! -Ry More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

I do realize your service department is in a temporary location however directions on where to enter to pick up my car were never provided. Saw my car in the parking lot and went over to it and it was un More

by Equi18nox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Lester Glenn Chevrolet responded

Hi Equi18nox, We're truly sorry to hear about the frustrating experience you had with your recent visit! We understand how important clear communication and attention to detail are, and it's disappointing that we fell short. Please know that our management team has already addressed this with our advisors to ensure clearer instructions are given to customers! We’re also taking steps to prevent this from happening again, including speaking with our technicians about the issues you mentioned. Your feedback is invaluable, and we’re committed to making things right. We hope you’ll give us another chance to provide the service you deserve. Happy Driving, The Lester Glenn Chevrolet Team

July 18, 2024

Service department was very helpful and got me in and out quickly. they kept informed of progress. More

by NJG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Chasey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Chevrolet responded

Hi NJG3, Thank you for your feedback! We’re pleased to hear that our service department was helpful and efficient, and that you were kept informed throughout the process! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

1
...