Lester Glenn Chevrolet

Lester Glenn Chevrolet responded

Hey kens, Thanks for the great review! We’re so glad to hear that Drew made your second car-buying experience just as pleasant as the first. It’s always a pleasure to work with you, and we truly appreciate your continued trust in us! We look forward to assisting you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey cdeecarroll, Thank you for your wonderful review! We're thrilled to hear that you and your son were treated with respect and that all your questions were answered. It's great to know that our team, including the manager, made your experience memorable. Your recommendation means the world to us, and we truly appreciate your trust in us. We look forward to working with you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey mskath24, Thanks for your wonderful review! We’re so glad to hear that your experiences with both buying a car and having it serviced with us have been fantastic! We truly appreciate your feedback and look forward to continuing to serve you! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey Jvergs, Thank you for taking the time to leave feedback about your recent experience with our service team. Customer feedback is exceptionally important to all of us here at Lester Glenn Chevrolet and we shared your comments with our management team for their review. We understand that it can be frustrating when certain repairs are not covered under your vehicle's warranty or protection plan. However; we do not appreciate or agree with the comments and suggestions you made in your review and would like to add further clarification in case there was any misunderstanding during your recent visit. Our team submitted all of the documentation and materials required to request coverage under warranty for your vehicle's repairs. It was determined, not by Lester Glenn Chevrolet, but by those that administer the warranty that these repairs would not be covered under warranty. We, at the dealership, do not make these decisions or have any weight on the decisions made, all we can do is provide documentation and work with those that administer the warranty - whether it be the third party or the manufacturer - to provide all of the information requested. Whether your work is covered under warranty or not, a payment is made to us (or any service center) for any work completed. That payment may be made directly by you or your organization, or by the warranty company. We pride ourselves on providing honest assessments for required repairs and recommended services in a very transparent way to all of our customers, whether they have a warranty or not. As a certified Chevrolet repair facility, we operate within the rules and guidelines that General Motors holds us accountable to, and operate in good faith of our customers, as we have since we first opened the doors of our building in 2011. We are very sorry to hear you feel this way. If you feel that the warranty coverage decision is incorrect, we recommend that you reach out to General Motors or your warranty provider to have further discussion with them as they might be able to provide additional clarity that we were unable to offer you. Thank you again for your feedback. We wish you continued luck with your vehicle and safe driving. The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey Jennifer, Thanks for the fantastic review! We're so glad to hear that Leo made the process easy and enjoyable for you, and that you had fun throughout. It’s also great to know that GM Joe and Devin helped make everything go smoothly. We appreciate you choosing us and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey sebastian.medinagranda, Thanks for the great review! We're so happy to hear that your car-buying experience was smooth, easy, and straightforward. Addressing all your questions and concerns is exactly what we strive for, and we’re thrilled we could make it a great experience for you. Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey stephanie0677, Thanks for your amazing review! We’re so happy to hear that Bill made your car-buying experience simple, efficient, and pleasant. It’s great to know he took the time to go over everything with you, ensuring you felt confident with your new Traverse. We look forward to working with you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hey Kateedwards1034, Thanks for your wonderful review! We’re so glad to hear that Leo provided great customer service and made your fiancé's truck purchase a smooth and enjoyable experience. We truly appreciate your recommendation and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Wjmason1994, Thank you so much for sharing your experience! We're thrilled to hear that Leo made such a positive impact and helped make the car-buying process smooth for your brother. We're grateful to have you as return customers and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Nancy, Thank you for the wonderful review! We're so happy to hear that you love your new vehicle, and we're thrilled that Patrick was able to assist you in making your experience a great one. If you need anything in the future, don't hesitate to reach out! Happy Driving, The Lester Glenn Chevrolet Team