Lester Glenn Buick GMC - Service Center

Lester Glenn Buick GMC responded

Hi petecat2001, Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you found our service outstanding as usual and that Bill's service has been one of the main reasons you've been coming to us for 10 years! Providing great diagnosis and repair services is important to us, and we're glad to hear that we've consistently met your expectations. If you ever need anything else or want to share more about your experience, feel free to reach out. Here's to many more years of great service with us! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi bobpetrillo2016, Thank you for your feedback! We're pleased to hear that you found our team very courteous and timely in providing basic routine service! Meeting the promised time frame is important to us, and we're glad we could deliver on that for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Tomdlug, Thank you for sharing your experience with Kyle! We're delighted to hear that Kyle provided you with excellent service and made the process convenient for you! Providing a direct line for communication and ensuring prompt responses to your questions are crucial aspects of our commitment to customer satisfaction! We'll be sure to pass along your kind words to Kyle. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi Natfam108, We're thrilled to hear about your positive experiences with us! Efficiency and excellent customer service are top priorities for our team, and it's fantastic to know that you find our process smooth and our team pleasant to deal with! We're glad you appreciate the convenience of phone messaging and pay-by-phone options! If there's anything else you need or if you have more feedback to share, feel free to reach out! Thank you for choosing us! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Hi CaptJohann, Thank you for sharing your positive experience! We're thrilled to hear that your check-in was easy and that you were greeted like a valued customer! It's great that you were treated fairly, and the service was performed to your satisfaction! We appreciate your kind words. If there's anything else you need or if you have more feedback to share, feel free to reach out! We look forward to providing you with more pleasant experiences in the future! Happy Driving, The Lester Glenn Buick GMC Team

Lester Glenn Buick GMC responded

Loumackspeed, while we always welcome feedback as we truly believe in improving our processes and using customer feedback to help guide us, we do not appreciate unwarranted personal attacks or the sharing of misinformation. In this case, we feel that your feedback does not reflect the cause and conversation that took place during your visit, and we would like to share the facts as we understand them. As you stated, you purchased your vehicle from another GMC dealership in the state. You have never serviced your vehicle with our facility up until this recent visit. After purchasing your vehicle, you had a non-manufacturer (non-OEM) 7" lift kit installed on your new truck with 37" tires from another shop. You visited our shop for what was determined to be an axle leak. The axle angle of your truck was severely changed due to the non-factory/aftermarket items installed on your vehicle. Our service team informed you that you would need to bring your truck back to the facility in which you had the aftermarket parts installed on your vehicle and bring your vehicle back to factory specifications for General Motors to consider covering such repairs under your vehicle's drivetrain warranty. We are sorry to hear that you were unhappy with that answer and that you felt the need to leave a review about your experience given our response to the cause of your vehicle's needed repairs. We strongly recommend that you review the terms and conditions of your vehicle's warranty and how a warranty may be considered voided if a repair is needed due to use of aftermarket equipment. As a certified General Motors repair facility, we are obligated to abide by the rules set in place for warranty repairs and coverages. As part of this obligation, our team will inform customers the scope of what can and cannot be covered under their manufacturer warranty and offer assistance however and wherever possible. We take pride in assisting our customers to the best of our ability, and have been doing so since 1956. We understand that you do not wish to purchase a vehicle from us or service with us in the future. While we do not agree with the reasons being used for that decision, we respect that as your personal decision and wish you the best of luck in the future. Thank you for your feedback and the opportunity to share our perspective.

Loumackspeed responded

First of all i purchased a jeep from you guys in 2014 and same thing when it had problems you guys suck i though things would change in time but same old for me First of all even if you wouldn't cover the $50 part because your business might go broke from the time i dropped the vehicle off the night before for a 7am appointment and i called at 730am and got told i would get a call back that they were looking at it never got that call i called up like 1pm thinking things are getting fixed no one knows nothing my advisor tells me that the part is three days out can i leave the truck i tell him can i get a courtesy car they tell me only if you engine blown they give them out so then still have no idea whats going on and call back again at 3pm then mike gets on the phone and pretty much calls me a liar about what i was telling him so for that reason alone i wouldn't recommend anyone i know to buy anything from any Lester's glenn i don't care how many dealership you have and just so you know the $55 part got covered go figure not from you guys

Lester Glenn Buick GMC responded

Lisa, Thank you for leaving feedback regarding your recent service experience. We understand that the dealership in which you purchased your service agreement through had put the wrong start date on your contract. Our Service Director, Bernie Helme, has attempted to reach out to you and left you a message to discuss this and your service experience further. Please kindly return his phone call, when possible, so we can work through this together. Thank you!