Les Stumpf Ford

Extremely poor service Took car in for Ford airbag recall. Car ran perfectly before taking in. When picked up after airbag recall completed the car immediately conked out at Took car in for Ford airbag recall. Car ran perfectly before taking in. When picked up after airbag recall completed the car immediately conked out at low speed repeatedly. Called to ask to have the problem fixed. Was told there is no connection at all with work done and engine performance. Told I don’t buy that. 2 days later was told no issues identified and nothing they did was responsible for the problem. Told they thought bad tank of gas. I called my trusted mechanic who immediately said without a doubt Les Stumpf did not power down battery for required time before pulling dashboard down to replace airbag. My mechanic told me to YouTube video on Idle Reschedule Process and problem would be solved. He was 100% correct. 15 minutes later my car ran just as it did prior to taking it to dealership. Perfect. It’s quire obvious they were responsible by their lack of knowledge on the recall repair and. Even worse denying they caused the problem and not knowing how to diagnose and fix. Have/ will continue to share my poor experience with others and will never do business with Les Stumpf Ford in future More

Rust repair The guys in the body shop at Les Stumpf Ford did a great job getting my vehicle repaired/painted/undercoated. I would definitely recommend them. The guys in the body shop at Les Stumpf Ford did a great job getting my vehicle repaired/painted/undercoated. I would definitely recommend them. More

Great service I needed brakes on my 2014 Escape and went to quick lane and Floyd Brewer got the car in, got a ride home for me and 3 hours later the shuttle driver I needed brakes on my 2014 Escape and went to quick lane and Floyd Brewer got the car in, got a ride home for me and 3 hours later the shuttle driver was there, took me back to the garage and picked up the car. Excellent service Thank You. More

Service I went in for oil change. The service was fast and efficient. Staff was very friendly. I will be back in the future. Thank you. I went in for oil change. The service was fast and efficient. Staff was very friendly. I will be back in the future. Thank you. More

great service again Went in for an oil change, and 2 air filters and a tire rotation. 35 minutes it took. Now that's great service. Thanks. Pete Rickert Went in for an oil change, and 2 air filters and a tire rotation. 35 minutes it took. Now that's great service. Thanks. Pete Rickert More

Oil change Had my vehicle in for an oil change, Floyd was very friendly. I was in an out in a timely manner. Great service. Will definitely go back. Had my vehicle in for an oil change, Floyd was very friendly. I was in an out in a timely manner. Great service. Will definitely go back. More

Oil change and look at a new vehicle. Always well taken care of in service and sales. The wait time was minimal. Everyone is always friendly and constantly making sure that you are taken c Always well taken care of in service and sales. The wait time was minimal. Everyone is always friendly and constantly making sure that you are taken care of. More

Warranty service What a joke! 7 years 100,000 mile warranty plus I bought the extended warranty.$ 100 deductible each time and diagnosis not covered.Never was told thi What a joke! 7 years 100,000 mile warranty plus I bought the extended warranty.$ 100 deductible each time and diagnosis not covered.Never was told this when I came in for warranty work or when I purchased the warranty. I will go to an upfront mechanic from now on.I had been a customer for 25 years but not any more. More

Customer service My husband & I went to the service center on Friday for an oil change in both our vehicles. Kelly at the front desk was awesome to deal with. He was p My husband & I went to the service center on Friday for an oil change in both our vehicles. Kelly at the front desk was awesome to deal with. He was personable, understand & went out of his way to make sure our experience was a good one. We also went into the show room & spoke with Tim the sales guy. He also was very friendly & helpful. More

Appointment to evaluate my vechicle for trade-in value I had a 8:45 a.m. appointment to inspect our vechicle for trade-in value. I arrived to the used car dealership completely locked; every entrance door I had a 8:45 a.m. appointment to inspect our vechicle for trade-in value. I arrived to the used car dealership completely locked; every entrance door clearly has the business hours posted and open at 8:30 a.m. Waited til 8:50 a.m. and called the number on salesman Daryl's business card. Female, I believe she said her name was Nicole tells me everyone is in a meeting at the new car dealership. I stated I had an appointment and it is now 15 minutes past my scheduled time; she says "Oh I will get Paul right over there" I said I am not sure who Paul is I am dealing with Daryl! Waited ten more minutes and left. It is now 5:40 in the evening and still have not heard from anyone!!! Absolutely the worst customer service I have ever come across!!! More