Les Stanford Chevrolet Cadillac

John DeAngelis was a very professional and very enthusiastic consultant. John explained all the features when we leased our new Cruz. When my husband and I communicated to him that we were leasing enthusiastic consultant. John explained all the features when we leased our new Cruz. When my husband and I communicated to him that we were leasing a new car to replace the one that was involved in a car accident he explained the safety features including the 10 air bags. He also made sure the Onstar feature was set up before we left the dealership. John is a real asset to Les Stanford. I would recommend John to my family and friends. More

Drove over for a my first oil change on my new Chevrolet Malibu and arrived at 5PM (they close at 6PM). Tony Aguirre told me via email to stop by anytime next week and he would take care of my first oil cha Malibu and arrived at 5PM (they close at 6PM). Tony Aguirre told me via email to stop by anytime next week and he would take care of my first oil change. Upon pulling into the service area, I walked over towards 4 employees chatting about restaurants and offered me no guidance as to where I should go. I then looked around and found a door labeled something along the lines of "service writeup". I walked through the door and found several desks with PC's on them. I stood in front of the first one with an employee and said "Hi". I was given a look by this unnamed employee that did not express he was thrilled to see me. Shortly thereafter he walked off and said nothing to me. I then walked to the second desk and manned by Lenny Russ. When he finished his current work, I told him I was there for an oil change. He proceeded to tell me it was too late and that the car would need to stay overnight. I told him "no, get me the manager." He then walked out the door and did not reply to one of his coworkers who asked him a question (I believe his name was Wesley) At this point I tell him this dealership has very poor communication, not only with customers but also amongst their own staff. In the meantime Lenny returns and tells me I will be able to get my oil changed. I tell him Tony said he would take care of my first one free of charge. He tries to call him but is unable to get a hold of him. I tell him I can forward an email to him from Tony stating this. He says, "forge me an email?" At this point I am speechless. Communication is failing. Wesley tells Lenny to just take care of it, I forward Lenny the email after looking at his business card for his address. I tell Lenny I have forwarded him the email. I go into the waiting room and Mike Macdonald comes in to talk with me. I proceed to tell him this dealership is where the public interacts with GM and my interaction has not been good. I tell him from a workflow analysis point of view this place needs better defined communication. If they do not take oil changes at 5PM, put that on their voice mail message. When I called the day before the recording mentioned no such thing. Mike told me they have been really busy with the nice weather and people taking their cars out of storage. And other dealerships closing up has also increased their business. BUT this is the biggest Corvette dealer in the country and they also sell Cadillac. I told Mike this dealership needs to give top notch service - they should be a model delaership for GM. Better management is needed here. The staff seems uncaring about their customers until the customer complains. It should not be this way. If GM dealers are treating their customers this way, the next bankruptcy will not take 100 years like the last one. I hope my experience was an anomaly. I want to see GM do well but was very disappointed by my experience there today. More

I shopped nationwide and Les Stanford was definitely the most price competitive BUT their customer service was excellent and follow through after the sale was perfect. As a business owner I have very high most price competitive BUT their customer service was excellent and follow through after the sale was perfect. As a business owner I have very high expectations and my buying experience at Les Stanford exceeded all of my expectations. Bruce Bosch Temco Engineered Products, inc More

Kayla Kish is the best Salesperson ever. Explained everything to me in detail until I understood it all. Very personable and was pleasure to have her as my salesperson. Will definitely come back to he everything to me in detail until I understood it all. Very personable and was pleasure to have her as my salesperson. Will definitely come back to her for my next car for sure. More

I was looking for my first car to lease and I was very specific about my price range. Les Stanford Chevrolet was actually the first dealership I walked into to check out car leases within my price range, specific about my price range. Les Stanford Chevrolet was actually the first dealership I walked into to check out car leases within my price range, and I didn't have to look further. I was very pleased with the service. From the minute I walked in, the staff was extremely friendly and helpful. I worked with John DeAngelis, who was very welcoming, helpful, and answered any questions we had and he worked extremely hard to help me with my price range and the car that I wanted. I would definitely recommend this dealership, and in particular working with John DeAngelis! More

D. Hill The sales person was very friendly. I bought D. Hill The sales person was very friendly. I bought a new car and was in and out of the dealership within a couple of hours. The sales person to D. Hill The sales person was very friendly. I bought a new car and was in and out of the dealership within a couple of hours. The sales person took her time and went over all the features of my vehile. Asked if I had any questions and was I completely satisfied with the service. I love my new car and will recommend Les Standord Chevelot to my friends. More

she was very friendly. she knew about the car. she knew she was very friendly. she knew about the car. she knew how to talk to people. she is someone special that made getting the car ever so sweet. i she was very friendly. she knew about the car. she knew how to talk to people. she is someone special that made getting the car ever so sweet. i will come back in 3 years to see her. More

I went to Les Standford Chevrolet to price out a new and when it was too much, they pointed me to the user car. After talking to Kayla, she had an idea of what my needs were and found the best car for the p when it was too much, they pointed me to the user car. After talking to Kayla, she had an idea of what my needs were and found the best car for the price. Kayla was very professional is still helping with question almost a month later. I would buy another car from her in a heart beat. More

Time was short to take advantage of the GM incentives being offered, i.e., the day before the end of the month and we had requested a specific color with some additional options above the LT baseline bui being offered, i.e., the day before the end of the month and we had requested a specific color with some additional options above the LT baseline build. Vehicle was not in Les Stanford’s inventory, so Kayla had to search and locate the vehicle from another not so close dealership that required it to be transported by the next day. Then the headaches for Kayla started as our insurance company failed to follow my wife’s instructions to place the vehicle under our policy so it could be picked up by us towards the end of the business day. Several calls later, Kayla had the proper paperwork in hand and we were ready to go, but not before Kayla walked my wife through every control inside the vehicle. Thanks Kayla, entire family loves the new 2012 Traverse and we’ll see ya in 2014! More

Everyone at this dealership was very polite. Bruce was very helpful in helpng me find a vehicle that best fits me! Price, quality of service, professionalism is why I would highly recommend this dealershi very helpful in helpng me find a vehicle that best fits me! Price, quality of service, professionalism is why I would highly recommend this dealership!!!!!! More