Les Stanford Chevrolet Cadillac

Dennis Tap is “THE” sales person that you want when it comes to a car purchasing experience. Dennis is a very courteous individual who has an outstanding personality and excellent vehicle knowledge. Th comes to a car purchasing experience. Dennis is a very courteous individual who has an outstanding personality and excellent vehicle knowledge. These traits coupled with his desire to serve your best interests, makes a purchase of a vehicle from him a very pleasant and non-frustrating experience. I met Dennis via the internet and we had many discussions via the telephone and email before deciding on a date to get together at the dealership. Since I was from out of state, Dennis offered to come into the dealership to show me several vehicles on a Saturday when the dealership was officially closed. All I had to do was tell him what characteristics I was looking for in a car and the colors that I was interested in. Dennis discussed the pros and cons of each characteristic and any options that I may want to consider or reconsider. When I arrived at the dealership, Dennis treated me like a king and I felt like I had known him for years. He was non-pushy and he was willing to give me all the time that it would take to make me happy and satisfied. He also had several candidate vehicles waiting for me to consider and drive. After we had agreed on which vehicle I was going to purchase, the delivery of the car to my out of state home was scheduled. The associated purchase paperwork was minimal, complete and accurate and was sent to me via FEDEX ahead of the delivery date. This gave me ample time to review. The delivery of my car was exactly as scheduled. I strongly recommend Dennis Tap for all your vehicle purchases. You won’t be disappointed!!! More

The camaro that we put a deposit on . . was sold out from under us. Instead of explaining that to us . . we were told "We have the same exact car." Which they did not have. (The one we wanted had a spare ti under us. Instead of explaining that to us . . we were told "We have the same exact car." Which they did not have. (The one we wanted had a spare tire.) The one they wanted to sell us also had a $600.00 spoiler on it which we did not want. We ended up with a camaro very similar to the one we put the deposit on and we love it, but nothing was ever done to fix the spare tire situation. (That was after the sales manager assured me on the phone that they would do what they could to fix the problem.) All in all the sales experience was something I don't ever want to repeat again. More

We came to your dealership to purchase a new chevy express 2500. When we came to take delivery on the vehicle we dealt with Joe Quinn and had one of the worst experiences ever at a dealership. First express 2500. When we came to take delivery on the vehicle we dealt with Joe Quinn and had one of the worst experiences ever at a dealership. First of all, someone who worked with Joe made my husband turn over $45 for the plate before he would show him the paperwork treating him like a loser who didn't have $45 when purchasing a $30,000 vehicle! When the paperwork was finally given up the payment was $40/month more than agreed on. When questioned he said that he added the extra mileage warranty without discussing it with us first. After that was removed the payment was still higher than agreed upon and when questioned about that he blamed it on the salesperson and magically changed it to within a $1 of the agreed upon price. He failed to tell us that the vehicle was put solely in my husband's name and not in the business name as requested. He then chose to tell us that if it was in the business name it would be $3000 more and we had stated all along that we needed it the business name with my husband cosigning. If it wasn't discovered before signing the reprucussion from this would have been a disaster. Needless to say we left without the vehicle. In the past 20 years we have only purchased vehicle from 2 dealers, Bill Brown Ford and Les Stanford Cadillac because we do not like to be treated like fools. Up until now Les Stanford was that way but at this point we are so angry and if something isn't done in regards to this vehicle we are willing to pay more at the Ford dealer than give Les Stanford the business. This would've been our 3rd vehicle with Les Stanford and it's a shame that one employee can turn off a potential lifetime customer. More

She was fantastic. Worked with us to get us in my dream car and I could not be happier. She was absolutely a joy to work with. I will reccomend her and the dealership to any friend and family looking to pu car and I could not be happier. She was absolutely a joy to work with. I will reccomend her and the dealership to any friend and family looking to purchase/lease a new car! More

I had visit so many dealerships! but none of them had the customer service like this dealership, very friendly, professional. I will spread the word to all of my friends. Bruce knew the total car inside a customer service like this dealership, very friendly, professional. I will spread the word to all of my friends. Bruce knew the total car inside and out! Wow! he was able to show me somethings about the car, which I had no idea.......thanks More

very low ethics, lied about my credit report and charged me higher price. do not shop here. joe and his buddies are scam artist. they charged me 55 dollars more per month then should have been. me higher price. do not shop here. joe and his buddies are scam artist. they charged me 55 dollars more per month then should have been. More

I must say after visiting 2 other dealership before coming to Les Stanfford the customer service sucked if its ok to use that word but you guys made me feel at home patience is everything in your fille coming to Les Stanfford the customer service sucked if its ok to use that word but you guys made me feel at home patience is everything in your filled of work .Ms.Kayla Kish you our awesome and I thank you and Joe Quinn for everything.I will be back. More

My experience with Les Stanford was nothing less than exceptional! I have had my time wasted and been made to feel degraded at other dealerships in the past but my experience with Les Stanford Chevrolet exceptional! I have had my time wasted and been made to feel degraded at other dealerships in the past but my experience with Les Stanford Chevrolet was a total opposite eperience. I filled out an online request to receive info on a new Traverse then found out I had to have exceptional credit. I received several emails from dealerships in which I responded with an email explaining I didn't realize I would need excellent credit. I received an email back from Kara Carroll right away saying there is always something that can be worked out. I told her I didn't want to waste my time coming in only to find out there was nothing that could be done and get "laughed out of the place" as has happened on several occasions before. Kara went right to work and assured me that would not happen this time. She put me in touch with Joe Quinn the finance director and he got right down to business and told me exactly what I needed to do to get the deal done. When I went down to the dealership Kara had left for a family emergency but Kayla Kish was waiting for me and took excellent care of me before handing me over to Joe to finish the deal. Everything went very smoothly. Joe knows his stuff because he had everything in place. I was able to get my new vehicle in les time that I've spent at other dealerships only to find out there was nothing they could do. I wasn"t able to get the vehicle I wanted but Joe explained in a couple of years I would be able to trade this one in and get what I want. When it comes to that time Les Stanford Is where I'll be going! More

Came through CCM membership and met Dennis at a meeting. He has been very professional and worked with me as I thought through options. I have enjoyed the experience more than with any of the previous cars He has been very professional and worked with me as I thought through options. I have enjoyed the experience more than with any of the previous cars, suvs, etc. that I have leased or purchased. Dennis is knowledgeable about the product and was helpful in my thinking through options. I would highly recommend him to family and friends. More

Kara Carroll was very helpful in the process of me purchasing my new 2012 Chevy Cruze. She made the experience hassle free. Would definitely recommend her to family and friends interested in buying a purchasing my new 2012 Chevy Cruze. She made the experience hassle free. Would definitely recommend her to family and friends interested in buying a new car. Internet sales is the way to go and Kara real makes the experience great. For people with not a lot of time on there hands try Les Stanford Chevrolet ask for Kara Carroll...... More