Les Stanford Chevrolet Cadillac

Jeff Edwards has provided exemplary explanations and service. Jeff is a service manager at Les Stanford Chevrolet. As a retired GM engineer, I expect my service manager to be knowledgeable, listen service. Jeff is a service manager at Les Stanford Chevrolet. As a retired GM engineer, I expect my service manager to be knowledgeable, listen to my concerns, execute a plan that will provide two C8 corvettes with service and warranty work that will be completed as soon as possible. Jeff provided a plan that far exceeded my expectations. Even though this dealership is over an hour away using morning rush hours express ways. We knew that we were getting the best service possible. We visited several local Chevy dealerships, but they looked at our cars and acted like they had never seen a C8 before. We were told that no parts are available and they provided little help. I checked to see who is the biggest Corvette dealer in Michigan and called Les Stanford immediately. I was connected to Jeff Edwards, he provided a plan of action and scheduled our appointment. We were greeted with respect and kindness. Our cars were carefully driven, the dealership is very clean and organized. We were updated throughout the day by Jeff. Later we were informed of the analyses done on our vehicles and the plan of action for resolution . Parts were ordered, a return appointment was made and all work was completed. We are extremely pleased with our service manager Jeff Edwards, He was able to SOLVE and schedule a complicated two car warranty and service request by his KNOWLEDGE of the vehicle, EXCELLENT communication skills and SENSITIVITY to customer's timing concerns. THANK YOU JEFF! More

They are all very kind and genuine. However I wasn’t made aware of insurance on the tires and got a split tire two days after picking up the car from the dealership. They are very nice However I wasn’t made aware of insurance on the tires and got a split tire two days after picking up the car from the dealership. They are very nice people, but the communication should’ve been there 100% More

Excellent experience from moment I walked in the door. Michelle Sladovich was amazing and very professional and knowledgeable. Nick Grias was also amazing and made the signing process seamless. Thank Y Michelle Sladovich was amazing and very professional and knowledgeable. Nick Grias was also amazing and made the signing process seamless. Thank You Les Stanford :) More

The customer service was exceptional. The Service consultant, Jodie works intensively to address my needs and identity supports. The time to complete the service was less than two hours. The Service consultant, Jodie works intensively to address my needs and identity supports. The time to complete the service was less than two hours. I will return and recommend this dealer. More

I have purchased a lot of cars over my lifetime and dealt with a lot of different dealerships. This one by far surpasses all the dealer ships I have dealt with. They always go out of their way to ensure tha with a lot of different dealerships. This one by far surpasses all the dealer ships I have dealt with. They always go out of their way to ensure that your needs are met. More

The people that I work with were all very nice and helpful and very helpful with my purchase, however after spending about five hours in the dealership and after driving home, I realized that the car helpful and very helpful with my purchase, however after spending about five hours in the dealership and after driving home, I realized that the car was much smaller than the car I traded in. I called the next morning to rescind the transaction before the dealership opened and my salesperson Scott said he would check to see if that was possible but he doubted I would be allowed to cancel my purchase because the paperwork had already been sent to the Secretary of State. I did contact the Secretary of State and the Michigan department of treasury and was told that it was possible to rescind the purchase and I was given a form to complete to get the tax monies back. After a week of multiple phone calls and much angst on my part, I was told that the dealership would not allow me to cancel the purchase and get my old car back. Needless to say I was very disappointed. I do understand that it was at the dealership’s discretion to allow me to rescind the contract but after driving home, I realized how much smaller the new car was than my trade in and that the new car would not have the same space to carry the things that I needed to carry. I admit that I made the mistake as I thought that the CT5 was supposed to be the same size as the XTS that I traded in. More

People that work at the service are friendly and knowledgeable the waiting room was clean, knowledgeable the waiting room was clean, More

This was the most non pressure dealership I have ever dealt with. We walked in, told them what we were interested in, they pulled it out and we test drove it. The paperwork went fast and flawlessly. All dealt with. We walked in, told them what we were interested in, they pulled it out and we test drove it. The paperwork went fast and flawlessly. All in all a very great experience. More

Very professional and quick service. Helpful staff that accommodated me on a walk in basis. I would highly recommend it. Helpful staff that accommodated me on a walk in basis. I would highly recommend it. More

Such a great place to service your car. The staff is so polite and friendly. The work is done in a timely manner. They are very hospitable while you wait. I mainly get a car from this deal The staff is so polite and friendly. The work is done in a timely manner. They are very hospitable while you wait. I mainly get a car from this dealership based on the service alone. More