Les Stanford Chevrolet Cadillac

Eric Breda, Sales Rep at Les Stanford is very courteous, kno wledgeable, understanding and prompt. This is my second Cadillac. I will buy from him again. Cassandra Gail Scott wledgeable, understanding and prompt. This is my second Cadillac. I will buy from him again. Cassandra Gail Scott More

Awesome customer service Rochelle White is a phenomenal sales representative. She is kind, considerate and patient. She makes you feel comfortable and because of that my wife Rochelle White is a phenomenal sales representative. She is kind, considerate and patient. She makes you feel comfortable and because of that my wife and I trust her completely to give us the best deal possible and to work within our budget. Rochelle is a joy to work with and because of her Les Stanford is my dealer for life! More

Worst Servicing Experience I've Ever Had I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check en I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check engine light, as well as routine maintenance. I dropped the vehicle off on a Wednesday afternoon. The service technician had to repeat back to me what was to be done on the vehicle multiple times because he kept forgetting and hadn't pulled up the appointment information I had set. Or maybe they don't have the technology to send that information from their webpage to their internal system. Either way, why even require selecting the service need if the technician isn't going to have it when I come in for the appointment? I was told they could have the vehicle back to me the next morning, and they didn't offer any other form of transportation except for a rental (other dealers allowed me to use an onsite car for overnight and even same-day repairs), which I had to pay out of pocket for. Thursday afternoon(!) I called to get an update and at that time was informed that their brake guys had mandatory training and they were running behind. They never planned on calling me to let me know! I have no idea when I would have received a call with an updated time table. I guess they just assume my life can be put on hold for their convenience. After that call, I had to wait an additional 4 and a half hours for them to finally inspect my car. At this time, it had been at their service center for over 25 hours! What's the point of an appointment if the car's going to sit for so long! A follow up call when I set the appointment makes a lot of sense now, to help with their lack of tech or incompetent staff, too bad that never happened. Then I was told that I needed new brake pads and rotors and an almost $700 job to replace a part of the emission system. That wasn't an issue, but then they told me they wouldn't even be able to start the work until Monday! And they didn't say if it could be done on Monday or not! I took my car back at this point and was charged $75 labor for the 5 minutes required to hook up the device and get the read out for the check engine light. All told, I spent nearly $180 (including car rental) for the "pleasure" of the worst customer service experience I've had in my life. To cap it off, I asked to complete the survey they had flyers and pictures for, but was told that was only for warranty work. Even on something as simple as the survey, this dealership wasn't willing to work with me. Lastly, their "door to door" directions link in the confirmation email links to a mostly blank page. *Update* On 4/4, I called the number George Brown left in a response to this review. It went to his voicemail and I made sure to leave my phone number. There hasn't been a response. *Second Update, 4/19* I spoke with Michelle, a representative from the dealership, this morning. While she was empathetic and apologetic, when I asked her why I should go back to Les Stanford over a different dealership I’ve had far superior experience with in the past, she couldn’t offer me a concrete reason. I wasn’t provided justification to give my vehicle, money, and time to them again. There was a nebulous offer of a discount if I should go back to them. She also suggested the name of a competent employee I could request. There was no mention of a refund for the car rental or the egregious charge for labor on the check engine light. I told her I would consider it, and I have. I won’t be returning to Les Stanford under any circumstance. I want them to know that Lenny has cost them a customer and I am more than happy to spend the over $1,000 in needed parts and labor for my vehicle at Dick Genthe Chevrolet in Southfield, as well as all future service I need on this vehicle for maintenance and to get it ready for resale. I wonder if the $120 or so they charged me was worth it for them. More

Michelle Sladovich rocks! Michelle made me feel like family. The dealership is immaculate and everyone was very friendly. Michelle was extremely knowledgeable about the produc Michelle made me feel like family. The dealership is immaculate and everyone was very friendly. Michelle was extremely knowledgeable about the products and made sure I knew all the functions of my vehicle before I left, she even helped me order a new personalized license plate. Five stars to Michelle and Les Stanford Cadillac. More

Great Service and experience thanks to Michelle Sladovich I had a previous experience at Les Stanford that left me apprehensive about returning to this dealership. Due to my close proximity I didn't want to I had a previous experience at Les Stanford that left me apprehensive about returning to this dealership. Due to my close proximity I didn't want to inconvenience myself by going out of way just to go elsewhere. I went online to Les Stanford's website and had a chat session requesting a manager call me but Michelle called me back and offered her assistance. After I explained why I didn't want to work with my last salesperson (Eric Breda) she assured me that she would take care of me and make sure I would not be disappointed. Also she recommended that I go on dealerrater.com to read her reviews about customer experiences with her. So I made an appointment that day and she was ready to help me. She had all my information ready and very accommodating to make sure I was comfortable and not feeling awkward about returning to the same dealer but a different sales agent. I'm very happy to say that I have my new Xt5 but with a lower payment than my SRX that I leased from the previous salesman at Les Stanford. She made sure she provided what she promised. She's very friendly and a gem to the Les Stanford dealership. I hope they appreciate her as much as I do. More

Great customer service. Patient. Courteous. Kind. Relatable. Objective. Felt like we received a great deal! We would go back to Les Stanford, again. Everyone at the dealership was extremely plea Kind. Relatable. Objective. Felt like we received a great deal! We would go back to Les Stanford, again. Everyone at the dealership was extremely pleasant. More

Excellent My experience was fantastic. I was treated with tremendous care and am very happy with my purchase. I would highly recommend Les Stanford to anyone. My experience was fantastic. I was treated with tremendous care and am very happy with my purchase. I would highly recommend Les Stanford to anyone. More

A Wonderful experience My sales representative, Michelle Salvodich, was so wonderful! She helped to make my transition from my 2014 Cadillac SRX into my 2017 xt5 an easy, wo My sales representative, Michelle Salvodich, was so wonderful! She helped to make my transition from my 2014 Cadillac SRX into my 2017 xt5 an easy, wonderful, and quick transaction. I was over my miles and i had other issues but Michelle assured me she would do all she could to get me into my new beautiful car without a huge price tag attached AND SHE DID! I am so pleased with her and her concern for me that I recommend her to all I know. More

New Purchase Feedback Rochelle is an excellent salesperson. I was referred to her from my granddaughter. She's always Von earned about ensuring I receive excellent servic Rochelle is an excellent salesperson. I was referred to her from my granddaughter. She's always Von earned about ensuring I receive excellent service. More than the service employees. More

Great experience! I had a fantastic experience working with Michelle! I put an information request online and was contacted very quickly. I went in the same day and was I had a fantastic experience working with Michelle! I put an information request online and was contacted very quickly. I went in the same day and was shown the perfect vehicle that matched what I was looking for. The whole dealership, even those that weren't my sales representative, were very helpful and hospitable! Not only did they get me into a vehicle that I fell in love with, they went ABOVE AND BEYOND to get me at the price/budget I needed to be at. I will return and will recommend others More