Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

Good afternoon Mr Bragg. We were certainly upset when receiving your post as it would appear that we had done you a great disservice. After researching your claim, this is what I found. You came in for a lube, oil and filter change on September 13, with a mileage of 12,241. That service was performed the same day, and we also ordered the parts needed for the bubbles in your dash and seat repairs. When you left, the mileage was 12.242. Only one mile was added while we had it. You took your Corvette home that day, then dropped it back off on September 26 to install the parts. The 300-mile difference was added when you had your vehicle. When you returned on September 26, we did not open a new Repair Order because the parts were ordered from the original one, so the mileage shown at that time was only noted in our system, not on your copy of the Repair Order, which you received when you originally came in on September 13. The parts were installed and you picked up your Corvette on October 12. A lot of effort goes into repairing a dash and a seat, so it did take 13 business days to complete the install. I did speak with our Service Director George Brown who stated that he had returned your calls and had left three messages that were not returned. We feel that we did our due diligence and are sorry that you didn't feel that we did our best. But please, if you're going to post on social media sites, make sure that all the details are given. At Les Stanford, we pride ourselves on our customer service and, we believe that it was excellent with your case. If you would like to discuss this matter further, please contact George Brown at george_brown@lesstanford.com, or directly by phone at 313.724.1451. Thank you and have a wonderful afternoon.

Les Stanford Chevrolet Cadillac responded

"Gcharrette," We are so sorry to hear of the passing of your mother. Death is never easy, but there's a special attachment when it's your mom. We wish you peace. In spite of that, you taking the time to send in an excellent review of Goran Krstovski was very kind of you. We're happy to hear that he took such good care of you, especially during this time. Enjoy your new vehicle! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

Becky, Thank you for taking the time to send in a review of Goran Krstovski and Les Stanford Chevrolet Cadillac. We sincerely appreciate it, especially because it showed that Goran is exceptional in his customer service skills and that he got you an offer you could live with. Goran is tenacious in securing the best possible offer for his clients, which is probably why they keep coming back to him year after year. He has built a following of loyal customers since starting with Les Stanford in 2013. It is his strong work ethic and follow up after the sale that make him one of the best in the business. Again, thank you for your review. We will make sure that Goran knows that you sent it in so that he can see your positive comments himself. Take care and be safe, Michelle J Hughes for the management team of Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

Melissa, That is very high praise for Goran and we sincerely appreciate it, as will he when he sees your review. We appreciate you choosing Les Stanford Chevrolet Cadillac and your continued patronage. Goran is a wonderful sales consultant who gets positive reviews all the time and has developed quite a list of clients who continually come back to him for their lease renewals for the same reason you do. Thank you again for your positive review. Enjoy your Tahoe!!! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

RTW, Thank you for your wonderful review! We sincerely appreciate when our customers take the time to review us on social media -- especially when they have such good things to say. We know that you will love your new Tahoe! Not only is it stylish, but the room you have and the kind of comfort you get in a large SUV make it a wonderful vehicle. We hope that your experience was good enough -- which it sounds like it was -- that you will feel comfortable telling your friends, family and co-workers. We always appreciate referrals! Enjoy your Tahoe and we look forward to a great relationship with you. Take care and be safe, Michelle J Hughes for the management team at Les Stanford Chevrolet

Les Stanford Chevrolet Cadillac responded

"Shay23," Thank you for your kind review of Brian Witkowski and Les Stanford Chevrolet Cadillac. We sincerely appreciate you taking the time to tell us of your experience and are happy to know that you are satisfied. We know that you will enjoy your new Cadillac for years to come and appreciate you choosing Les Stanford Chevrolet Cadillac. Enjoy your new vehicle! Take care and be safe, Michelle J Hughes for the management team Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

"Duhse24," We LOVE hearing from clients who have worked with Michelle Sladovich at Les Stanford Cadillac! She always gets excellent reviews and yours was no exception. Michelle is very thorough in her efforts to get her clients the best deal possible on their vehicle of choice and she forms relationships with them. She is not simply nice to get the sale. She is just plain nice all the time and will be there throughout your lease term to assist with anything you need. Thank you so much for your wonderful review and your patronage. We look forward to keeping a relationship with you for many years to come. Enjoy your new Cadillac! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Cadillac

Les Stanford Chevrolet Cadillac responded

"frkgzle," What a great car! As a Camaro buff myself, I can appreciate your love for the vehicle. We're glad we were able to get you a great deal so that you could drive it home! Thank you for your positive review of Brian Witkowski. He is a wonderful sales consultant who cares about his clients and does his absolute best to get them what they want -- not just in a vehicle but in customer service as well. Again, thank you for your review and comments. We sincerely appreciate it! Take care and be safe, Michelle J Hughes for the management team of Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

"Mercuriasmi1," Thank you so very much for your continued patronage and your thoughtful review. We sincerely appreciate hearing from our many satisfied customers, especially those as enthusiastic as you. We're glad that Erik Hibbard has taken such good care of you over the years and know that he will continue to do so well into the future. Erik has great follow-up skills and his customer service is second to none. Thank you for choosing Erik Hibbard and Les Stanford for your automotive needs. Enjoy your new vehicle! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Chevrolet Cadillac