Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

"Mbhurgri," Thank you for your wonderful review of Les Stanford Cadillac and especially Michelle Sladovich. As you can see from the many other reviews of Michelle's, she truly works hard for her clients and has built quite a large following in metro Detroit. We appreciate you choosing Les Stanford Cadillac as your preferred dealer and look forward to a wonderful relationship with you throughout the coming years. Take care and be safe, Michelle J Hughes for the management team at Les Stanford Cadillac

Les Stanford Chevrolet Cadillac responded

Mr Feest, Thank you for your review of Les Stanford Chevrolet. I have done some investigating into your claims and think I've found the issue. It appears as though you needed a certain amount on your trade-in because you still owed a substantial amount on the SS. Trying to get to the number you needed to pay off the SS was not possible. At the time of your inquiry, Chevrolet was running 20% off the MSRP of many of our new vehicles, including a new SS. To purchase your trade-in at the price you wanted and put it up for resale would have made the purchase price more expensive than a new one. We cannot do business that way. Also, we see that you inquired with three different sales consultants in February, May and November wanting the same deal and were told that it wouldn't work. Given these factors, we believe that your review was unfair. We do our best to work with our customers to get the best possible offers available and we have an excellent reputation for doing just that. No dealer would have been able to accommodate your request. Regardless, we appreciate your inquiry and wish you well. Michelle J Hughes for the management team at Les Stanford Chevrolet

Les Stanford Chevrolet Cadillac responded

David, Thank you so very much for your wonderful review! We know what a gem we have in Michelle Sladovich so it is especially meaningful when we have that confirmed by her clients. We know that you will enjoy your new ATS. If you need any assistance at any time during your ownership experience, let Michelle know and she will be happy to help. At Les Stanford Cadillac we know that customer service extends well beyond the purchase. Thank you again for your glowing review. We’ll be sure Michelle sees it. Enjoy your ATS! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Cadillac

Les Stanford Chevrolet Cadillac responded

Merta, Thank you for your wonderful review of the Les Stanford Chevrolet Cadillac Service Department. We sincerely appreciate you taking the time to let us know that your Service visits are always satisfactory. The technicians and mechanics who work very hard every day deserve some praise every once and awhile, so thank you for singling them out in your review. We certainly appreciate your loyalty and hope that our relationship continues for many years to come. Thank you again. Take care and be safe, Michelle J Hughes for the management team of Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

"RBessega," Thank you so very much for your positive review. It's nice to know that you found your experience with us to be satisfactory. We get reviews often for Tony and there is a reason for that. He Is kind, knowledgeable and works hard to do the best that he can for each client. We're happy to know that you saw those same qualities in him. Thank you for choosing Les Stanford Chevrolet Cadillac for your automotive needs and for responding with your review. Enjoy your new vehicle! Take care and be safe, Michelle J Hughes for the management staff at Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

Dear "Perfect," Thank you for your kind words of praise for Goran Krstovski and Les Stanford Chevrolet Cadillac. We are happy that Goran was able to meet your needs and exceed your expectations. Goran makes the efforts necessary to treat every client in the same way, working hard to get the right vehicle at the right price. We appreciate you taking the time to let us know that your experience was excellent! Enjoy your new vehicle! Take care and be safe, Michelle J Hughes for the management staff at Les Stanford Chevrolet Cadillac

Les Stanford Chevrolet Cadillac responded

Paul, Thank you for responding to our Sales survey. We are disheartened to know that your experience was not exceptional. After a thorough review of our records I found that you had originally spoken with Tony on November 15, at which time you said that you had to run the idea by your father and figure out logistics. You also asked for a photo of the interior passenger seat, which Tony agreed to take a photo and send to you, and he did the following day. On the 16th, not even 24 hours later, you accused Tony of "not getting back to you." While this time passed, Tony had the car brought down to the showroom from our storage facility so that he could photograph the passenger seat and send it to you , per your request. On Tuesday, the 21st -- a full five days later -- at 4:25pm you called and apologized for "taking so long to get back to him," in your voicemail message. At 5:02pm -- 37 minutes later -- you called again, telling the switchboard operator that you "hadn't heard back from him," but did not leave a voicemail for Tony. At 5:15pm -- 13 minutes later -- you called again and spoke with another sales rep, Dennis, saying that you "just wanted to verify the condition of the vehicle," and left a verbal message with Dennis to have Tony call you. At no time during any of these voice mails did you indicate that you wanted to buy the vehicle. If you had, you could have put down a deposit to hold the car. You and Tony spoke once more on Wednesday morning when Tony told you that the car had been sold. Unfortunately, during the five day period you took to decide that you wanted to buy the car it had been sold. Two things you should understand, Paul. One, Tony has many customers and deliveries which take time. You were not the only customer he had during this period so if you didn't get a response within 13 minutes it is because he was handling the delivery of a vehicle. Second, with the 25% off MSRP promotion, you couldn't possibly think that these cars would be available for a long period of time. Our phones were constantly ringing. It was a great offer and many customers took advantage of it. During the five days that you took to get back to Tony to let him know that you did indeed want to buy the car, it sold. The fault does not sit exclusively on Tony's lap. Tony has an excellent reputation and has many, many satisfied customers. He's a busy sales consultant who does his best to keep in contact with all of his customers. We apologize if you feel that he was not taking care of you, but he did the best he could. Les Stanford Chevrolet has an excellent overall rating for sales and service, and we are the top Corvette dealer in the Midwest. There is a reason for that. We take care of our customers. Perhaps if you had made you decision sooner, we would not be having this conversation. We are sorry that we could not assist you and wish you the best. Sincerely, Michelle J Hughes for the management team of Les Stanford Chevrolet

Les Stanford Chevrolet Cadillac responded

As I said on Google, Thank you so much Ron! What a great review of Herb Sowell and Les Stanford Cadillac. We are happy to serve you and thank you for being one of our loyal clients! We are sure that you will find the XT5 to be a great vehicle. We have had nothing but excellent reviews on the SUV that Cadillac introduced two years ago -- and they continue to come in. Herbert is very patient and is astute at the features of every Cadillac we offer for sale. We are glad that you have a relationship built on trust and respect with Herbert. He will take good care of you, even after the sale! Thank you for choosing Les Stanford Cadillac and enjoy your XT5! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Cadillac

Les Stanford Chevrolet Cadillac responded

Thank you so much for your wonderful review! We are so happy to hear that your Les Stanford Cadillac experience was such a good one. You picked the right sales consultant to assist you. Michelle goes out of her way to be sure her clients are happy and her concern for those clients goes well beyond the sale. As you can see from the many positive reviews Michelle has received, she works very hard and very well with each client. We're happy for you and your new XT5. We're sure that once you get the technology down you will absolutely LOVE the vehicle. It's sleek and stylish! To remind you, you get complimentary maintenance service with your lease and Les Stanford Cadillac stands ready to assist you. Be sure to keep us in mind when it's time for your first oil change. Enjoy your new XT5! Take care and be safe, Michelle J Hughes for the management team at Les Stanford Cadillac