Les Stanford Chevrolet Cadillac

Never been happier and treated better than I was with Goran. Truly a professional. He showed me all features of the vehicle and made sure I was all set up and ready to hit the road Goran. Truly a professional. He showed me all features of the vehicle and made sure I was all set up and ready to hit the road More

I truly appreciate Michelle Sladovich for all of her hard diligent work she did to make sure I was able to get exactly the vehicle that I wanted in the time frame that I needed it... She was great... diligent work she did to make sure I was able to get exactly the vehicle that I wanted in the time frame that I needed it... She was great... More

Really worked with me in a quick manner in the evening to get this truck deal done quickly in the morning. Got a fair price on the trade in too! get this truck deal done quickly in the morning. Got a fair price on the trade in too! More

Ms. Michelle was my Sales Expert Contact for Les Stanford. She is very professional, knowledgeable, best experience ever. After 6+ years as a Customer, I had to say goodbye since Service Director, Stanford. She is very professional, knowledgeable, best experience ever. After 6+ years as a Customer, I had to say goodbye since Service Director, G. Brown, was disrespectful. The Dealership will be better off without him. More

My salesman was great. But the dealership is messy. The Cadillac experience is an afterthought. Maybe nonexistent. I had to go back and forth across a busy street to make my cash payment on my new purchase Cadillac experience is an afterthought. Maybe nonexistent. I had to go back and forth across a busy street to make my cash payment on my new purchase. The staff people seem stressed and not very engaging. This is my 4th Cadillac. I have dealt with four other dealerships. This is the worst experience I have ever had More

I came in today at 7:26am because my T/C light wouldn’t go out ended up I needed a wheel Barron cost me 540.00 they wanted 650.00 we negotiated 540.00 I still here its 2:30pm after I’ve sat 41/2 hours s go out ended up I needed a wheel Barron cost me 540.00 they wanted 650.00 we negotiated 540.00 I still here its 2:30pm after I’ve sat 41/2 hours sales mgr in Cadillac sees I’m irritated and says you can go home or walk up the street and get a bit to eat I was pissed I’ve seen 15 people come and go this job is no longer than 2 hours and it’s not that long honestly I did ask him for some kind of discount because this wasn’t right to have me here this long he told me there nothing he can do so I told him you will not get anymore of my money I been coming here for years and I will not recommend anyone here this was very disappointing because I thought we had a business relationship More

Great fast and friendly service. I was in and out with my new truck within a couple hours. Thank you Melissa for all your help. new truck within a couple hours. Thank you Melissa for all your help. More

Superb customer service! This is my 3rd vehicle from Les Standford. Professional in appearance and manor. Wouldn’t visit any other dealership in the metro Detroit area. Standford. Professional in appearance and manor. Wouldn’t visit any other dealership in the metro Detroit area. More

Not the Cadillac customer service I am familiar with. I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich the next day. My first issue was after Michelle had pulled my credit and then told me I was approved for the car and after getting excited to pick up the car that day, she later told me the wheels had to be ordered and at that time she didn't know when the wheels would be delivered. When I expressed my frustration, especially after having my credit pulled, Michelle told me I needed to understand due to COVID-19. What I didn't understand was why that had not been communicated to me prior to pulling my credit to give me an option to shop around without having to have my credit pulled again. She then told me getting this car would be a win-win for her and me. I told her the win was for her because she will get the sale, I am left frustrated waiting for wheels to be delivered, which at that time she had no idea of when. After about a week, I later received a text from Michelle that the wheels were in. Again, I was excited and let Michelle know I wouldn't be able to get there until close to 6 pm. She let me know that was fine because they closed at 7 pm that day. So, I get there, I test drive the car, I love the car, and I'm ready to buy it. She tells me she is not sure if I can take the car that day because it was so late. So, again I'm disappointed. Nevertheless, I continue the process and ask how much more I'd need to put down to get 12,000 miles a year rather than 10,000. Michelle could not answer that question, appeared to be frustrated and communicated my question to the Finance manager. I witness Michelle and the Finance manager in a dispute about my question. I go into the Finance manager’s office and say I have been challenged through this entire process and didn't realize I was asking such a difficult question. He then says to me he has two other customers and because it was so late he didn't have time to spend time on my question. When he better understood what I was asking for, he shouted the dollar amount out to me of what it would cost for the additional miles. After that communication exchange, I'm out done and ask to see the sales manager, Mike Lowe, who then tells me they are doing everything they can to get me the car that day and that they have other things to do with it being so late. I tell Mike that I had just received the text that day, let Michelle know what time I'd be coming and then texted her when I was on my way. I didn't realize getting there an hour before closing was an inconvenience to him or his team, not to mention that while I was there, I had waited for Michelle while she was with another customer. After saying that I told Mike I could take my business to any dealership of my choosing, but had chosen their dealership, but would not be giving them business after my experience. After saying that and while walking out of this office, he said now that's a win-win. My thirteen year-old introverted daughter was as angry or more angrier than me and said, "Mommy, I am surprised you didn't say more." She told me what she would have said in her soft-spoken voice, which was "No sir, it's not a win for you, in fact it's a loss for you, because you won't be getting my money for one of your most expensive cars on the lot." She couldn't have said that any better. But I have to admit, at that point, I was exhausted and wasn't going to be treated that way any longer. The next day, I went to Novi Cadillac where the experience was aligned to my experience with Cadillac for my other two Cadillac cars, which was premium customer care like the Cadillac brand I am familiar with. I'm not sure Mr. Les Stanford or whoever the actual owner is of the Les Stanford dealership would be pleased with this type of service, nor General Motors as their sales are down more than 30%. More

Two words will keep you coming back to this quality dealership Michelle Sladovich. Michelle has leased us our last three Cadillac's. Not only is she knowledgeable about her cars but makes sure when y dealership Michelle Sladovich. Michelle has leased us our last three Cadillac's. Not only is she knowledgeable about her cars but makes sure when you do leave the dealership you are comfortable in using your vehicle and know she is available to you for any questions. The service dept. is always top rate and always do an excellent job on your vehicle More