Les Stanford Chevrolet Cadillac

Michelle S. provided stellar customer service. She got me in the car I wanted for the price I wanted! provided stellar customer service. She got me in the car I wanted for the price I wanted! More

I was very pleased with the dealership. Dealership was very clean and staff were very professional. Dealership was very clean and staff were very professional. More

Rochelle White was very helpful and went over an above to get what we wanted and loved as we love her !!! get what we wanted and loved as we love her !!! More

The manager listened to my concerns and followed up very quickly. He personally got involved in helping me to find the car that I wanted. My salesman was amazing! His name is Terrance Palmer. He extended hi quickly. He personally got involved in helping me to find the car that I wanted. My salesman was amazing! His name is Terrance Palmer. He extended himself in so many ways to help me find the car that I wanted. He assured me that I would not have to settle. He was so calm and helpful. He explained everything in detail and followed up on everything. If I asked a question or had any doubt he would find the answer. I am disabled and he constantly assisted me and made sure the cars I looked at met my needs. He was a great salesman and outstanding person. Constantly called and checked in with me throughout the entire process. I look forward to the purchase of my next purchase and I hope he will be available to assist me. When I drove out of the dealership in my new 2023 Argent Silver Metallic XT5 I felt like the most valued Cadillac Customer ever and that is the best feeling ever! Oh what a feeling! More

Excellent my 7 car from Michelle. I will always recommend her to my friends. Great service dept alsoo I will always recommend her to my friends. Great service dept alsoo More

Michelle went above and beyond to get me the perfect vehicle!! It was a joy to work with her. She would respond to all my questions immediately and made the whole process easy. She was so organized and vehicle!! It was a joy to work with her. She would respond to all my questions immediately and made the whole process easy. She was so organized and had everything done so I was in and out of the dealership in minutes. I am recommending her to all my friends and family. More

This was the worst car buying experience I have ever had in my life! It started off great and Zach was very informative about the 2023 Blazer. We built the Blazer I wanted – adding one package to the stan in my life! It started off great and Zach was very informative about the 2023 Blazer. We built the Blazer I wanted – adding one package to the standard options. He printed out the order, with the MSRP and the description of what I would have on the vehicle. He advised me to come and sign for the car before the dealership took possession with the excuse that I would lose out on the incentives if I waited until it arrived. I thought that I could trust that I would get what I ordered, so I signed for the car. I was sticker shocked at the price when I signed for the car because it was so much more than I was quoted. When I picked up the car the next day, Zach proceeded to show me options on the car that I didn’t order. Immediately, when I questioned him about the extra options, he tried to convince me that it came with the package I ordered. Once I got the Blazer home, I realized that Zach ordered a fully loaded Blazer with every package added, not just the one package that I ordered. The extra packages increased the price of the car at least $5,000.00. I was contacted by the dealership to do a survey but opted to speak to a manager. The sales manager, Craig Bond, didn’t help the situation. His customer service skills were horrible, he made me feel like I did something wrong, and never acknowledged that I received a car I didn’t order. He continuously tried to convince me that I ordered a fully loaded vehicle. Now here is another person that was trying to convince me that I ordered this car when my initial quote stated a much lower figure. I even read the original quote that I had in front of me as he continued to dismiss what I was saying. Craig said it was nothing they could do and he will use this as a teachable moment for their staff. Meanwhile, I have to pay a hefty price for a car that I didn’t order. So, I guess the thing that I did wrong was go to Les Stanford Chevrolet. I will make sure that everyone I talk to – family, friends, coworkers, social media, and whomever will listen – know NOT to take their business or money to Les Stanford Chevrolet. More

Very accomadating to complete deal. Terrance was very helpful, made sure I understood everything about the new vehicle before I left, and ensured when I arrived car was ready and even Terrance was very helpful, made sure I understood everything about the new vehicle before I left, and ensured when I arrived car was ready and even put a bow on it. Great experience highly reccomend Les Stanford. More

Professional and personal. Very knowledgeable about the vehicles they sale/lease. Service department also provides great service. Michelle Sladovich is a very knowledgeable an Very knowledgeable about the vehicles they sale/lease. Service department also provides great service. Michelle Sladovich is a very knowledgeable and professional salesperson. She keeps her clients aware of the best deals available to ensure they're able to get the vehicle they want. More

Would have preferred doing the transaction digitally instead of in person but otherwise a fine experience. instead of in person but otherwise a fine experience. More