Les Stanford Chevrolet Cadillac

I live in New Jersey. I saw this car online. The car looked great. The negotiations were simple however that’s when some of the comedy started happening. Initially, I wa I saw this car online. The car looked great. The negotiations were simple however that’s when some of the comedy started happening. Initially, I was told it would come with a license plate holder for the front this wasn’t added. I had the dealer upgrade the rims at a local tire shop prior to shipping to New Jersey. They drove the car 30 miles each way. And then it was loaded for delivery to New Jersey from Michigan. As soon as I receive the car, I noticed that thematic system wasn’t working. I tried multiple ways to reset it yet it continued not to work. After a few days, I got an appointment at a local dealership service department they tried to reset the system and found that it was broken. Additionally, I was made aware this component was on national backorder with no available date. The original dealer refuses to help and told me I have to do everything through Bridgewater Chevrolet. I made it very clear to them that they knew that this part was broken and purposely sold it out of state so they wouldn’t have to deal with the problem. I asked them to escalate it to the general manager and to GM. They said would not respond directly to the question. Now I’ve asked them to escalate again to the general manager and told them they can either take the car back or give me compensation. Obviously they knew the part was broken because they did drive it all the way from their dealership to Detroit, which was roughly 30 miles each way saying that the screen comes on saying device is still loading. It’s kind of hard to miss. More

I had a terrible experience with Les Stanford Cadillac. I placed an order for a vehicle and put down a deposit, expecting the agreed-upon pricing to be honored when the car arrived. Instead, on the day it I placed an order for a vehicle and put down a deposit, expecting the agreed-upon pricing to be honored when the car arrived. Instead, on the day it came in, the sales manager Nik G tried to add $7,500 over MSRP. When I questioned it, I was told “business is business” and that they can get more than sticker and reserve the right to do so. That’s not how you treat customers who committed early and trusted your dealership. This felt like a classic bait-and-switch tactic, bringing customers in under one expectation and then changing the terms at the last minute. Completely unprofessional and misleading. If you’re looking for honest pricing and a dealership that stands by their word, I would strongly suggest going elsewhere More

I purchased a low mileage Lincoln Navigator from them a few months back . I spent over $90,000. We bought the vehicle sight unseen through the internet. We took the salespersons word that the vehicle was p few months back . I spent over $90,000. We bought the vehicle sight unseen through the internet. We took the salespersons word that the vehicle was perfect and complete. Needless to say that when the vehicle arrived, all of the manuals and supplementals were missing. They did not care and would not do anything about it. I purchased a set of manuals on eBay and had to pay over $400 for a complete used set. They were completely uninterested in showing any concern about the issue. I sent a letter to the managers and owners about my dissatisfaction and they didn't even respond. This company is terrible and I will never ever spend another dollar with them. Be aware....they don't care. Spend your money elsewhere. More

Brianna Mabelitini provided an exceptional car-buying experience that truly exceeded my expectations. After months of diligently searching online for the perfect vehicle, I found the 2023 Opulent Blue Ca experience that truly exceeded my expectations. After months of diligently searching online for the perfect vehicle, I found the 2023 Opulent Blue Cadillac XT6, and Brianna made the transition from browsing to ownership seamless, quick, and remarkably stress-free. From the moment I arrived at the dealership, Brianna’s expertise and professionalism were evident. She took the time to thoroughly explain every feature of the XT6, ensuring I was well-versed in its advanced technology, luxurious amenities, and impressive performance capabilities. Her smart, friendly demeanor instantly put me at ease, fostering trust and making the financing process not only smooth but genuinely enjoyable. Brianna handled all paperwork with efficiency and secured favorable financing terms that worked perfectly for me. What truly set Brianna apart was her commitment to customer satisfaction. Upon inspecting the vehicle, we noticed minor color detailing issues, and without hesitation, she offered to have them corrected and arranged for the vehicle to be delivered to me within a three-hour radius. The delivery was handled by two courteous elderly gentlemen who went above and beyond, even filling up the gas tank before handing over the keys. If that isn’t exemplary customer service, I don’t know what is! Brianna’s professionalism, knowledge, and genuine care for her customers make her a standout. I wholeheartedly recommend her to anyone in the market for a Cadillac—or any vehicle. Thank you, Brianna, for turning my dream car purchase into a reality with such exceptional service! More

Great Ver helpful Very considerate They take their time to show different models Provide detail on the pricing and offer options time to show different models Provide detail on the pricing and offer options More