Lenz Truck - Fond du Lac, WI

Best car buying experience EVER!! If you want the short story... Go to Lenz Truck Center. They are the best. Ask for Mike. You will not be disappointed. Five stars all the way. If you want the short story... Go to Lenz Truck Center. They are the best. Ask for Mike. You will not be disappointed. Five stars all the way. If you want the whole story, read on... Over the past few months, it became apparent to my husband and I that he needed a new truck. We knew that he wanted a used Toyota Tacoma TRD Sport, but we weren't sure where to go. We live in Madison, and have only been in Wisconsin for two years, so I did my research online with cars.com and autotrader.com to look for dealers in the area. Our local Toyota dealers had some, but they seemed a little aggressive (we drove through the lot, and a salesman came out from inside and started chasing us down). We are not fans of high-pressure sales techniques, so we left. The other dealers in town just didn't have exactly what we were looking for. Through the above mentioned websites, we found a few trucks that we were interested in. We chose to go with one of the Toyota dealers in Milwaukee. They had, what appeared to be the perfect truck. We requested information, and my husband talked with our assigned dealer on the phone. He said he sounded like a 'fast-talker', but he was still interested in looking at that truck. So, we both took a day off from work (to avoid the weekend crowds) and went to Milwaukee to get this truck. I cannot fully express in words the disappointment we experienced. The dealer was nothing short of arrogant, condescending and rude. He lied about the condition of the vehicle and actually laughed at our potential trade-in. We left, disgusted and hopeless. We stopped by another car dealer on our way out of town, and they were no better. We were convinced we were never going to find the right truck or dealership. That night, after my husband went to bed, I went back to those websites again and found the perfect truck at LENZ Truck Center. It all looked great online, but I was hesitant (considering our experience in Milwaukee). I did some messaging with a customer service representative, and sent my email requesting more information about the truck. The next day, I got an email from Mike Buhler. He called me and I was able to briefly explain our experience in Milwaukee and express our fears and hesitation. I asked him if he could please be honest with me about the condition of the truck, so we didn't drive all that way just to be disappointed again. He said he would go out right then and double check the condition of the truck and get back with me. He did get back with me within 15 minutes (as promised) and gave me his word that everything was clean and in good working order inside and out. We were concerned about driving a distance, only to be let down once again. I called my husband, sent him the information on the truck, and expressed that I really trusted Mike. We talked about it and decided to go up that night when I got home from work. Mike was with some other customers when we arrived, but he was able to come out briefly and meet us. He told us to go out and look at the trucks and let him know if we wanted to take a test drive. We did, and were happy with the truck. We went back in and Mike spent time talking with us and getting to know us. We felt that he genuinely cared about our happiness. Mike's willingness to listen to our concerns and be patient with us showed he has a great deal of integrity and compassion. He made the whole process painless and as smooth as possible. Once we agreed to the truck price and the value of our trade in, we met with the finance manager, Dave Reilly. This was an equally pleasant experience. He found us the best rate and told us a little bit about our lender and even told us where to find the branch in Madison (they work with many lenders to find you the best rate). The whole process with Mike and Dave took about 90 minutes from start to finish. We were back on the road in no time, in the perfect, very high quality 'new-to-us' truck. Thank you so much for everything, Mike, Dave, and Michelle. We cannot express our gratitude enough. We are absolutely satisfied with the entire experience of working with all of you. The whole process exceeded our expectations. I couldn't wait to write this testimonial as I can't say enough good things about this dealership. They have taken all of the pain out of buying a used or new car. Lenz Truck Center will be our auto dealership from hear on out. We highly recommend them to anyone with their future vehicle needs. More

Best car buying experience EVER! On the recommendation of a friend, and after weeks of searching other dealers inventory, we looked on the Lenz website. We found the type of truck w On the recommendation of a friend, and after weeks of searching other dealers inventory, we looked on the Lenz website. We found the type of truck we were looking for, found that their asking price was extremely fair and contacted them for a trade-in quote. We drove from Milwaukee and were extremely surprised that the stood behind their over-the-phone quote and had everything ready to go. We were in and out of the dealership in an hour. This was the first time the dealer did not insist we would have to stop in before a trade in would be quoted and where we did not spend hours haggling over the price. Anyone looking for a truck from the Milwaukee area should consider taking the trip to Lenz. We worked with Marty, who was very pleasant and great to work with. We will definitely be repeat customers!! More

My purchase of a 2013' F150 was honestly the easiest truck buying experience ever. Lenz Truck Center and Sam Pegram, along with the office staff, are courteous, professional, and straight forward. I cal truck buying experience ever. Lenz Truck Center and Sam Pegram, along with the office staff, are courteous, professional, and straight forward. I called to enquire about a few trucks and drove the hour drive to the dealership. When I arrived the trucks I asked about were lined up and ready for inspection. I was greeted by the receptionist and she actually remembered my phone call and my first name and that I talked to Sam. A quick meet and greet and Sam had me the keys and out the door for a few test drives. Upon return my trade in value was ready and reasonable. I slept on my decision and Sam checked in with a few courteous calls, but never any hard pressure to buy. Once I made up my mind Sam faxed, emailed, and communicated promptly to finalize the sale. I opted to add a spray in bed liner and thought it would take a couple days to schedule. The bed liner was sprayed the very next morning and my truck was ready by noon….You can’t find better service then that. The finalized sale and pick up of the truck was seamless and swift. All questions and details were addressed with attention and thorough explanations. I was hesitant to drive an hour to shop for a truck since I have local dealers close to home….I’m so glad now I took the time to check out Lenz Truck Center….thanks Sam…I’ll be back…. More

By far the smoothest car buying experience I've ever had. Marty Krepsky was extremely patient in arranging to meet with me and even stayed well beyond closing time to ensure I was able to complete my pu had. Marty Krepsky was extremely patient in arranging to meet with me and even stayed well beyond closing time to ensure I was able to complete my purchase and drive home with the truck I wanted. Dave Reilly was also very freindly and helpful securing the best possible financing for me. I couldn't be happier with my overall experience and will definitely look to Lenz for future vehicles. More

I found a truck I was interested in online. Nick I found a truck I was interested in online. Nick contacted me and gave me several options. I test drove a few trucks with the help of Steve and ended I found a truck I was interested in online. Nick contacted me and gave me several options. I test drove a few trucks with the help of Steve and ended up purchasing a truck that fit all my needs. Dan help me personalize my new truck with a cap, tinted windows and spray in bed liner. These men were very professional and made my truck buying experience quick and worry free. Thank you Lenz Truck! I will definitely be a return customer in the near future. More

We had great experience at Lenz Truck Center. We had contacted Marty on line and he had car ready when we got to dealership from central Illinois. After test drive, the best part was no hard sell and D contacted Marty on line and he had car ready when we got to dealership from central Illinois. After test drive, the best part was no hard sell and Dave was very nice and professional in the finance department. We are back home with vehicle and enjoying it very much! More

I felt no pressure to make my purchase, yet was provided with courteous assistance and quick answers to help make buying this truck a pleasure. I received a truck that I am happy with, and I paid a fair pr with courteous assistance and quick answers to help make buying this truck a pleasure. I received a truck that I am happy with, and I paid a fair price. Thanks! More

Very helpful, knowledgeable, and friendly staff. Especially liked the way there was no pressure to make a decision. They would let you try out every vehicle on the lot if you wanted. Very efficient Especially liked the way there was no pressure to make a decision. They would let you try out every vehicle on the lot if you wanted. Very efficient with processing the final paper work and making the customer feel at ease. Will certainly highly recommend to others. More

My over all experience was good. The vehicle was brought inside for me to view. I would have liked to have the vehicle put on a lift at lenz so a mechanic and I could walk through it. After my purchase, I inside for me to view. I would have liked to have the vehicle put on a lift at lenz so a mechanic and I could walk through it. After my purchase, I brought the truck to my shop and found items I thought could be safety issues. The spare tire was completely flat. The tire recommended pressure in the tires was low by 20 pounds on all four. A bolt holding the pick up box to the frame at the passenger side front was out about an inch and the entire box was lose. The accessory outlets didn't work and it was not the fuses. Makes me wonder if a wire was damaged by heat. I know you should expect certain wear with a used vehicle, but the above items I think have to do with safety. An hour with a lenz mechanic on a lift would have cleared any issues. I would buy again from Lenz. I would just drive the truck to my shop, no matter the distance, to examine all the mechanics. More

Mike was a pleasure to deal with!!!! I was in and out in maybe 15 mins total! I will defiantly purchase my next truck from Lenz truck center! maybe 15 mins total! I will defiantly purchase my next truck from Lenz truck center! More