Lenz Truck - Fond du Lac, WI

Best Buying a Truck that I had in along time. This is the 2nd time I bought a truck from Lenz, I worked with alot of sales people over the years and Always bought from the same Ford Dealer.I was s This is the 2nd time I bought a truck from Lenz, I worked with alot of sales people over the years and Always bought from the same Ford Dealer.I was so in pressed with Paul Parent that I can't say enough about him. Everyone was very friendly helpful and answered any questions that I had.the guys in the Parts Department were very friendly as well and were Fun to be around and priced out the extras that I needed. I also want to give the Detailers a big Thank you for the great job they did cleaning my 2013 Ford F-150 Lariat, everyone that see it thinks it brand new. Thanks to everyone at Lenz Truck for making my buying expectant so much Fun. More

Easy buying experience Worked with Jake Robert's from the start. Very helpful. Easy to talk to. Great buying experience. Would recommend working with Jake at Lenz truck cent Worked with Jake Robert's from the start. Very helpful. Easy to talk to. Great buying experience. Would recommend working with Jake at Lenz truck center More

buyer Good salesmen ( Zach ) lot of new items on this truck and he took the time to go through them with me. Truck was what he said it would be, also the st Good salesmen ( Zach ) lot of new items on this truck and he took the time to go through them with me. Truck was what he said it would be, also the staff were also polite and friendly, made a home like surrounding. More

2015 Escalade Purchase Paul and Sam were great to work with. It was nice to have a straight forward car buying experience the way it should be. Fair price and trade along Paul and Sam were great to work with. It was nice to have a straight forward car buying experience the way it should be. Fair price and trade along with great service. I've already recommended them to others and will do so in the future. More

Very Happy Been just about everywhere searching for a car due to me being under a chapter 13 it was so hard but Dave Reilly was willing to work with me and now Been just about everywhere searching for a car due to me being under a chapter 13 it was so hard but Dave Reilly was willing to work with me and now am driving a 2011 Chevrolet impala the process was very easy and fast Thank you Dave More

USED TRUCK PURCHASE EXCELLANT SERVICE FROM ZACK AND DAVE!!! DEFENITLY WOULD BY ANOTHER VEHICLE FROM THEM AND WILL RECOMMEND MY FRIENDS!!! THEY MADE SURE WE UNDERSTOOD EVE EXCELLANT SERVICE FROM ZACK AND DAVE!!! DEFENITLY WOULD BY ANOTHER VEHICLE FROM THEM AND WILL RECOMMEND MY FRIENDS!!! THEY MADE SURE WE UNDERSTOOD EVERYTHING ABOUT THE SALE AND OUR NEW VEHICLE!! More

Fantastic Bought a 2014 GMC with great assistance from Marty. Lenz/Marty were great to work with! Would highly recommend them, in fact I already have. Marty Bought a 2014 GMC with great assistance from Marty. Lenz/Marty were great to work with! Would highly recommend them, in fact I already have. Marty answered all my questions and was able to recommend a truck which we purchased. He was attentive and easy to work with. The entire experience was a pleasure! From going to the lot in person, over the internet and face to face with Marty, the entire process was seamless. Once again, if you are looking for a high quality pre-owned truck, Lenz Truck Center should be your only stop. Say hi to Marty and the gang when you do. More

BEWARE Bait and Switch Practice If you are considering buying an auto here, beware of possible BAIT AND SWITCH PRACTICE. We test drove a 2 vehicles one weekend. We liked one vehicle If you are considering buying an auto here, beware of possible BAIT AND SWITCH PRACTICE. We test drove a 2 vehicles one weekend. We liked one vehicle slightly better than the other. We did not make a deal that day, but decided to take more time to search. A few days later, we get an email from a salesman "SKip". This is copied directly from his email: "A few weeks ago you had contacted us about the 2014 Toyota FJ Cruiser below. I have been just told by my manager that I need to find a way to get this FJ Cruiser sold to you. What is it going to take to put this deal togehter?" I replied with an offer and he responded with this:(directly quoted/copied from his email: "Would $32,000 on the tan one get the deal done?" So, we decide to stop in there a few days later to take another serious look at the vehicle and very ready to make a purchase. We asked for Skip as he was the one we talked with the first time we came in. (Although neither of us was keen on him because the first time we were in he attempted to negotiate a price at the reception desk, which is very uncomfortable and not confidential.) Skip got the vehicle for us and we again took a test drive, and looked over the vehicle. We went back in, and thankfully SKip took the time to at least take us in his office to discuss a deal. I asked what the best he could do would be. He said, $32,000(which is what his email had said). I asked if he could swing $31,800. He said he would go ask his manager. To our surprise he came back and jacked the price up about $500!!! He lied to our faces and said that his email stated that he would check with his manager on a the $32,000- he never said that as you can see from the entire email quoted above(sans advertising logos, etc) So he gets us in there by baiting us and then changes the price once we get there. These sales tactics are insulting, unprofessional, and a waste of customers time. If this is a personal sales practice by Skip, management should be aware of it and seriously consider how a representative (salesman) becomes the face of the dealership and can greatly compromise the customer's experience as well as future sales. No customer wants to be deceived, lied to, or insulted. Customers can be a company's greatest and worst form of advertising. More

Great experience We are very happy with the service we received by all who helped at the Lenz truck. From our sales perfessional to the financing agent. Jake Roberts w We are very happy with the service we received by all who helped at the Lenz truck. From our sales perfessional to the financing agent. Jake Roberts was very helpful and professional. Jake was prompt to answer all questions even after business hours. He was willing to help us learn the awesome features of our new Explorer. The financing professional Sam moved things along and made the process easy. We will definitely be back for our next vehicle. More

Wonderful Experience After struggling for a week to find a new truck with the exact colors and options I wanted, I took a shot in the dark and checked Lenz auto's selectio After struggling for a week to find a new truck with the exact colors and options I wanted, I took a shot in the dark and checked Lenz auto's selection to see what was available. To my surprise I found the perfect match. When I realized that getting it used with 14,000 miles in the 2016 model was going to save me $15,000 I was completely fired up. I called up and spoke with Skip. Within an hour I had driven from Lake Country and I was taking a test drive. Loved the truck. It was exactly as advertised. Purchasing the vehicle was crazy easy. Thank you Lenz auto and Skip for a great truck buying experience. When my wife is due for a new SUV, i know where we will be starting. More