Lenz Truck - Fond du Lac, WI | Page 75

I bought a Lenz Lemon In mid June I bought a used 2015 GMC diesel. The truck looked great and had 55000 miles. The dealer window sticker showed that all of the vehicle syst In mid June I bought a used 2015 GMC diesel. The truck looked great and had 55000 miles. The dealer window sticker showed that all of the vehicle system were checked and worked correctly. They were kind enough to deliver the truck as I had been ill. I went out the next day and was unable to start the truck. Called Lenz, they suspected a bad battery and did pick up the truck and replaced the battery. The next day the truck would not start again. They told me the service man lives near my home and would stop on his way to work at 7:30 AM if that was OK. The next day no service man. Called and he did get out at 12:30 PM. They took truck and was under GM warranty. Truck returned and I drive it for first time for 13 miles. Fails to start at first. also see low coolant and problem with the DEF sensor. I drive the truck to dealership and they will take to GM. They learn that there is a bad relay (starting problem) and bad DEF sensor, GM says no issue with coolant. They take truck bad to Lenz who sees coolant leaking. Lenz says they will look at it, I tell them I know nothing about truck issues but a google search tells me it is displaying a bad head gasket. They take it to GM. Different dealership and they say yes head gasket. Upon further inspection it is a cracked head and the truck is hydro locked with bent rods. Takes a week to repair but no cost due to GM warranty. Seven weeks from the time of purchase I get it to use and it is repaired by GM. Park the truck and then find oil under it. Drive it and oil is spraying on to exhaust causing smoke. I take it to GM and they now find a bad gasket that will take 12 hours to repair. Need to cancel planned trip with truck due to issue. My feeling is that Lenz never did or did a very poor job on the truck inspection prior to placing on the lot. I am lucky that it is under GM warranty so no cost other than all of the lost time and canceled trips with truck . If I found these issue in 13 miles of driving why did they not discover the issue and correct? If you buy a used vehicle make sure they do the check and maybe have a independent third party check the truck. More

Good job One of the best purchases in my time. Tony was professional and helpful throughout the process. Vehicle was ready clean and a full tank of fuel. Nic One of the best purchases in my time. Tony was professional and helpful throughout the process. Vehicle was ready clean and a full tank of fuel. Nice job. More

Helpless and careless Selling my 2017 Nissan with excellent condition for less price just to get off the lease the sales guy Tony was far from giving a great service on to Selling my 2017 Nissan with excellent condition for less price just to get off the lease the sales guy Tony was far from giving a great service on top of all not giving back my DL and acting like he was innocent when I called a few days later, no apology not even a word sorry even after we picked up with an over hour driving! And he told lies about calling me for it. No voicemail no email to prove! Hope he didn’t lie about mailing the payoff otherwise it will be a law suit open against him. More

Great staff, no pressure, easy to work with! My wife and I had a great experience working with Lenz in Fond du Lac. We were impressed with the great sales staff. They knew their product but didn’ My wife and I had a great experience working with Lenz in Fond du Lac. We were impressed with the great sales staff. They knew their product but didn’t pressure us to buy. Then they worked to help us everything we wanted with the purchase from the financing to a hitch and more. I would recommend Lenz to anyone looking to buy a vehicle. More

Purchase of Suburban I had a good experience at Lenz Auto. I was not pressured at any point, I was able to test drive several vehicles and take my time looking them over. I had a good experience at Lenz Auto. I was not pressured at any point, I was able to test drive several vehicles and take my time looking them over. Brandon was knowledgeable with questions asked brought the vehicles to me or had them waiting when I came back. I would recommend my friends. They also had a great selection of full size SUV’s! More

Great Experiance This is the second truck we have purchased from Lenz, and the second truck with Steve. We live about 400 miles from Lenz and bought our First tr This is the second truck we have purchased from Lenz, and the second truck with Steve. We live about 400 miles from Lenz and bought our First truck from Lenz a couple of years ago, and it went awesome. We had several trucks we wanted to look at and Steve had 3 of them pulled up from, running with the heat on when we pulled in. Never any pressure, pretty much take the plate and if you want something else to drive let anyone know. Once we had decided on a truck we let them know and in no time we were signing papers and on our way. Didn't think it could get any easier, we were wrong. This time we had pretty much decided on a truck before we even got there, it was at the Fond Du Lac location and Steve had contacted Dave the day before and let him know we were on our wat, and again the truck was ready when we got there, took it for a quick spin, sat down signed a couple of papers and out of there in no time. We have spent more time in line at Walmart getting groceries :) Great experience again . No BS tell it like it is, love it. Cant recommend another dealership. Thanks Guys. More

Purchased a newer used truck. Had a great experience at Lenz Truck. My third purchase there now. Very professional from start to finish. Even with all the rebates on new trucks rig Had a great experience at Lenz Truck. My third purchase there now. Very professional from start to finish. Even with all the rebates on new trucks right now, I saved $7000.00 over new. Same model year. 2018 with 10k miles. I'll take that anytime. Hard not to. More

Very professional salesman Huge shoutout to my boys Dylan and Brandon Schneider for hooking me up! Very professional guys, made it very quick and easy. Hit these guys up if you’ Huge shoutout to my boys Dylan and Brandon Schneider for hooking me up! Very professional guys, made it very quick and easy. Hit these guys up if you’re looking for a vehicle! More

Relaxing Lenz was great to work with. Within minutes of inquiring about two trucks, a sales professional was in contact with me. We set up a meeting and the Lenz was great to work with. Within minutes of inquiring about two trucks, a sales professional was in contact with me. We set up a meeting and the trucks we were waiting for my viewing. Service department was very good to work with. More

Glad I came to Lenz Truck Had a great selection of vehicles. The people there were very nice and helpful. They were happy to work with me to make sure I left in the vehicle I w Had a great selection of vehicles. The people there were very nice and helpful. They were happy to work with me to make sure I left in the vehicle I wanted. All around was a great experience and would definitely come back to Lenz Truck again. More