Lenz Truck - Fond du Lac, WI

Consumer Beware We were in the market for a used 2015 / 2016 Toyota Sequoia 4WD Platinum. While doing a search I came across 4 nice SUVS that this dealer had in stoc We were in the market for a used 2015 / 2016 Toyota Sequoia 4WD Platinum. While doing a search I came across 4 nice SUVS that this dealer had in stock. They looked very nice. We had pulled a CarFax on one of the trucks (more on that later). I proceeded to do some research on the dealer on the better business bureau website and found a complaint eerily similar to what I experienced in October 2016. What I discovered was that at least one of these (stock # F18725) had been manufactured for the Canadian market. I called Skip Parent, who is the sales rep I exchanged emails and calls with, to ask if this truck was bought in Canada and he said it may have been. I informed him the CarFax said it was purchased in Canada. He said ok. Then I proceeded to ask if the warranty (what was left of it) would be honored in the U.S.A. and Skip said yes. We called a local Toyota Dealer and gave them the VIN# who informed us the warranty would not be honored in the US. This is similar to the BBB complaint listed above. What this shows is that this dealer continues to practice questionable business behavior by trying to pull a fast one on would-be-consumers. Do your research folks. This is large expenditure you are about to embark. A moment of research can spare you some pain and aggravation. More

Outstanding products and service This dealership demonstrated responsiveness, accurate information, timely service and out of the ordinary service quality for our recent truck purchas This dealership demonstrated responsiveness, accurate information, timely service and out of the ordinary service quality for our recent truck purchase. We live in NC and were amazed at how easy this process was thanks to the Lenz staff’s expertise. More

Good salesman Brandon was very responsive to my messages and questions. Never felt pushed to buy. He was polite and had good customer service. We would contact him Brandon was very responsive to my messages and questions. Never felt pushed to buy. He was polite and had good customer service. We would contact him again in the future for another car purchase. Thank you Brandon. More

The First Purchase! Finding a great truck was easy. From being able to test drive and figure out what one was best suited for myself. Mike let me do my own thinking and m Finding a great truck was easy. From being able to test drive and figure out what one was best suited for myself. Mike let me do my own thinking and made sure there was no error in the process of purchasing the truck. Having him by my side purchasing my first truck was very nice. Mike is a personable guy with a lot of knowledge in the industry. Without a doubt felt normal to be able to talk and cooperate while purchasing a vehicle. Look forward to future purchases through Mike at Lenz. More

Professional and friendly service. I would recommend Lenz Trucks to friends and family. Nice selection and fair prices. Staff is very professional and friendly. Did not feel pressured I would recommend Lenz Trucks to friends and family. Nice selection and fair prices. Staff is very professional and friendly. Did not feel pressured to purchase additional packages. More

Easy purchase Brando was very helpful. He stayed in touch and kept me posted all day via text and phone calls i didnt miss a beat at work and was very quick with pa Brando was very helpful. He stayed in touch and kept me posted all day via text and phone calls i didnt miss a beat at work and was very quick with paperwork which was important because i drove over an hour and a half one way was easy process ill send all my friends that way More

Great experience We have been dealing with Lenz truck for years and every time we are more than happy. I believe this is our 7th vehicle we have purchased and never We have been dealing with Lenz truck for years and every time we are more than happy. I believe this is our 7th vehicle we have purchased and never have we had issues with the vehicles. We highly recommend More

Great place to get a truck Dylan was awesome to deal with and helped me pic a great truck! Dave Reilly in finance made the paperwork a breeze and had me on my way! Dylan was awesome to deal with and helped me pic a great truck! Dave Reilly in finance made the paperwork a breeze and had me on my way! More

Find the truck your looking for. Mike made finding what I wanted easy. After selling my truck to a friend I needed to purchase a new one promptly. After days of research I had my mind Mike made finding what I wanted easy. After selling my truck to a friend I needed to purchase a new one promptly. After days of research I had my mind set on a GMC 2500, upgrades were planned. But after my first test drive I was disappointed, there is a huge difference in reading about something and experiencing it. So, we had to do some more searching, we walked the lot and found multiple trucks to take for a drive. Mike grabbed the keys and let me have fun taking them out, after a few rides I found the truck that had most of the features I wanted but wasn't perfect. There's no need for a bench seat in the front when you’re looking for comfort. I went to Mike one final time and he handed me the fob for my 2017 Ford F250 Super Duty and i couldn't be happier. He was there to answer any of the questions I had and find me more trucks to drive, but the best part was he let me figure out what truck I wanted. He didn't try to persuade me into buying anything and encouraged me to tryout as many as i needed to find the best fit. Thanks Mike! More

Great customer service! Good experience, quick, and painless. I have already recommended Lenz to others. They found me finance rates lower than I was prequalified for. Thank Good experience, quick, and painless. I have already recommended Lenz to others. They found me finance rates lower than I was prequalified for. Thank you Tony and Brandon. More