Lenz Truck - Fond du Lac, WI

Quick but Missing Details For the most part, buying a used vehicle was very easy with Lenz. It took less than 20 minutes to sign the papers and walk away with the truck. The st For the most part, buying a used vehicle was very easy with Lenz. It took less than 20 minutes to sign the papers and walk away with the truck. The staff was friendly and attentive. However, the fine details were lacking from this dealership. When we got in the vehicle to leave, there were a few papers on the floor which was no big deal but the thing that irritated me was the gas light came on the second it was started. The dealer had to have seen this as the truck was moved multiple times since we test drove it. I realize there are no requirements for a used vehicle but when someone spends that much money from your business, paying attention to the little details could make a big difference whether you create a loyal customer or someone who may not return or recommend to friends and family. More

Great Experience! Good morning Zach! Let me first say, I LOVE MY MINI! The car is everything I thought it would be and more! In fact, when my husband got home with it, Good morning Zach! Let me first say, I LOVE MY MINI! The car is everything I thought it would be and more! In fact, when my husband got home with it, I kept finding excuses to drive it. Or I would just sit in it and play with all the gadgets. You have been very professional and helpful from the beginning! You answered our questions, took pictures and worked with us to come up with a deal that we were all comfortable with. My husband said that the whole process of flying in, to buying the car was seamless. Jerry was there to pick him up from the airport and provided great transportation and conversation. He told my husband about his time working at the dealership. He has great memories and spoke very highly of the company. Both my husband and I would be very comfortable recommending your dealership! Thank you Zach! It has been a pleasure! Nancy K. More

Choose Lenz! We just purchased our second truck at Lenz, a 2017 Chevrolet Silverado Z71 with only 10,000 miles. Everyone is super friendly & helpful from top to bo We just purchased our second truck at Lenz, a 2017 Chevrolet Silverado Z71 with only 10,000 miles. Everyone is super friendly & helpful from top to bottom. Corey in sales is awesome and went above & beyond in answering our questions & fulfilling our requests and even threw in a couple of gas cards too. Process was fast and painless and we actually had a great time! Thanks Corey! We will be back. More

Worst experience at a dealership ever I have owned over 25 vehicles so far all purchased from dealerships and this was BY FAR the worst experience ever! After paying over $40,000 for a tru I have owned over 25 vehicles so far all purchased from dealerships and this was BY FAR the worst experience ever! After paying over $40,000 for a truck, I had several issues to say the least. After contacting my salesman, I was told he would call me back. That was over 3 months ago and I'm still waiting for the call. I ended up taking my new truck to the dealership down by me the next day after purchasing it only to have it gone for 5 days while they fixed several issues with it. And my local dealership told me it came from Canada and was a "dealer buyback" vehicle which was NEVER mentioned to me. The truck also had scratches that I was told they would fix, but after 3 phone calls and voicemails, no one has called back to schedule the apt to fix them. These are just a few issues. I never write these reviews, but my experience was so horrible, I had to write this one. I will NEVER recommend them to anyone!! More

Great Service Department in Minocqua! This is an unsolicited review about your service department. I had a fluke breakdown on my SUV in which my vehicle had to be towed. Nick at the Mino This is an unsolicited review about your service department. I had a fluke breakdown on my SUV in which my vehicle had to be towed. Nick at the Minocqua Service department was so helpful and kind. The diagnosis was not great but they ordered the parts and had them installed and my car fixed in just a few days. The repairs came in UNDER the estimated cost which was amazing. Thank you for your integrity! I would definitely recommend Lenz service department and would use them again! Kuddos to you and your mechanics! More

Poor customer service We bought our truck on July 25th 2019, but we did not take possession that day because our. salesman, Zach, told us that he would have the truck buffe We bought our truck on July 25th 2019, but we did not take possession that day because our. salesman, Zach, told us that he would have the truck buffed and detailed on the outside and would clean the inside and deliver the truck on the 29th. Truck was delivered with a very poorly done buff job, not even washed and the interior was not cleaned. Ive bought a lot of vehicles in my time and this is the only time the vehicle was not cleaned and detailed before I took possession .Very unsatisfied More

First Experience with Lenz My husband and I stopped in at 6:20 pm last Wednesday 7/3. We were in the area looking for trucks at other dealerships and had seen 2 specific trucks My husband and I stopped in at 6:20 pm last Wednesday 7/3. We were in the area looking for trucks at other dealerships and had seen 2 specific trucks we wanted to see. We were greeted by the receptionist and then watched as she went from office to office trying to get someone to come speak with us. She went back twice to some offices. Not one person would come out to speak with us or even greet us. We were ready to purchase and did not require financing. Would have been an easy sale. The LACK of common courtesy was unbelievable. Would NEVER buy from them and am sharing our experience. More

Great experience! Lenz made the purchase of our new vehicle fast and efficient. We couldn’t have asked for a better experience! We had a vehicle in mind that we wanted Lenz made the purchase of our new vehicle fast and efficient. We couldn’t have asked for a better experience! We had a vehicle in mind that we wanted to buy, and Dylan made it work to suit our requests. He was great to work with, and was available at all times for any questions or concerns we had. Thank you so much! More

Just too easy We started with the website to review inventory, very user friendly. Prior to the test drive, we did all of our research on the vehicle we were inte We started with the website to review inventory, very user friendly. Prior to the test drive, we did all of our research on the vehicle we were interested in. Had a couple of questions that were very quickly responded to. Well truck has been purchased and the service was outstanding. My husband and I both felt comfortable and well informed through the whole process. More

Good Experience with My First Car I know nothing about cars. I searched the car online and noticed that everyone recommended Mike so that I chose him. It turns out Mike's worth the rep I know nothing about cars. I searched the car online and noticed that everyone recommended Mike so that I chose him. It turns out Mike's worth the reputation. He's professional and efficient. In addition, he offered me detailed guides about maintenance. I appreciate that. A Chinese idiom says that one should learn from each others strong points to offset one's weakness. As a young student, I learn what's a good attitude towards one's job from Mike. Overall it's a smooth and good experience. I will recommend lenz and Mike. More