Lenz Truck - Fond du Lac, WI

It was the best car buying experience we've ever had! Super smooth and we have an amazing beautiful new Tahoe. It was also delivered a day early which was nice! Super smooth and we have an amazing beautiful new Tahoe. It was also delivered a day early which was nice! More

Mike is absolutely amazing, hands down the best car buying experience I’ve ever had! He communicated the process with me every step of the way and worked diligently to make sure I could walk away with buying experience I’ve ever had! He communicated the process with me every step of the way and worked diligently to make sure I could walk away with my dream car. Thank you so much Mike! More

I purchased a 2021 Chevrolet Tahoe at Lenz Truck while trading in my 2013 Chevrolet Silverado. Great people to work with and I could not be happier! trading in my 2013 Chevrolet Silverado. Great people to work with and I could not be happier! More

Very professional! A very good experience Details were attended to and we would use again A very good experience Details were attended to and we would use again More

Found the vehicle of my dreams, contacted Mike at Lenz and he made me feel very comfortable from the beginning, I wasn’t nervous at all I felt I had him at my side throughout it all. He was so involved an and he made me feel very comfortable from the beginning, I wasn’t nervous at all I felt I had him at my side throughout it all. He was so involved and let us know everything and more than we needed to know! Mike truly cares about his passion and it’s clear. The facility , everyone was all smiles, was overall an amazing experience and I can’t wait to spread the word. Thanks again Mike! More

I was working with Brian from sales. Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork w Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork was sent over to finance and I was provided financing information with the discount included. I sent in a deposit to hold the vehicle until I was able to make the drive there to see it. I drove almost 5 hours and when I showed up the vehicle was exactly as I expected. This is where it all goes downhill quickly. When we sat down to go through the numbers, I was informed they would not honor the discount I was provided. They stated it was an error on their part. Regardless of that, they were VERY clear it would not be honored. It felt a lot like a "bait and switch" tactic. After some spirited back and forth, they said the would be willing to apply a much smaller discount. Still not happy at all, I asked to speak with the GM. The GM was in a meeting and instead I was able to speak with one of the owners (Brad Lenz). From the get go, Brad made it very clear he was not going to honor the original discount and seemed to be trying to place a big portion of the blame on me. Even going so far as to tell me I needed to sit through recorded phone calls with sales to determine who's fault this was. It felt very much like Brad was trying to find a reason to blame me. Ultimately, I had documentation which showed I was offered the discount. Throughout the entire process of dealing with Brad Lenz, he refused to honor the agreement. He called me by the wrong first name multiple times. I corrected him each time and he would just blow it off. His customer service skills were very poor, he very obviously had no concerns with pleasing the customer, and he was borderline rude and very aloof. He stuck by the offer of a MUCH smaller discount and then offered a bit more of a "discount" if I would purchase a vehicle protection plan (which would only cost me more). I felt like they knew they had me in a tough spot as I had driven almost 5 hours to get there. I asked to sit with the finance manager (Dave) to see if we could somehow come to an agreement. Though not optimistic, I felt I had to try. Brad left very quickly after that. Never an apology from him on behalf of his dealership. Even after I ended up purchasing the vehicle he still never followed up to either apologize or thank me for being patient and understanding with them. I should note, Dave Gromowski (from Finance) was fantastic to deal with. He was very understanding and apologetic to the situation I was put in by the dealership. He worked some of his finance magic; giving us a bit more of a discount, buying down our rate a bit, and bringing a couple of other options into play that ultimately got us to a point where we could pull the trigger. Though nowhere near the initial agreement, I could at least stomach the result and didn't waste an entire full day trip. In the end, Brian P. (Sales) did thank us and apologized for what he admitted was his mistake. I'd give Brian 2-3 stars as he was very communicative and detailed through the entire process. However, ultimately it was his mistake that caused the entire problem. I'd give Brad Lenz (Owner) 0-1 stars. Rude, unconcerned, not sympathetic to the situation, and unprofessional. I'd give Dave Gromowski (Finance) 4-5 stars. I truly feel he did everything he could to help rectify the situation. He was understanding and seemed genuinely sympathetic to our situation and was willing to step in and help. If anyone is considering buying from Lenz, my advice, be cautious, stay clear of dealing with Brad Lenz and be sure to confirm everything before making a trip there. Not sure if I ever purchase from there again, but if I do, I WILL NOT be dealing with Brad Lenz. More

Mike and lenz were both easy to work with. They had everything prepared and was ready for me for when I bought my truck. They answered all of questions right away. Very easy to get in contact They had everything prepared and was ready for me for when I bought my truck. They answered all of questions right away. Very easy to get in contact with. Mike was a very nice person and new what he was doing for every situation. More

At first, I was meant by young salesperson. Have to make an offer and having that rejected…. I left. I received a call short time later accepting the offer and the deal was made so far my 2022 Have to make an offer and having that rejected…. I left. I received a call short time later accepting the offer and the deal was made so far my 2022 GMC 2500 Denali is awesome. More

No way is there not 1 review lower than 4 stars. wired 22k signed all the purchase paperwork and they cancelled our order and raised the online price 8k. Will be reporting to proper governing agenci wired 22k signed all the purchase paperwork and they cancelled our order and raised the online price 8k. Will be reporting to proper governing agencies. Thanks for nothing DB's More

Mike B is the man! Easy to work with. Smooth transaction. Ask for Mike he will take care of you! Thanks Mike! Easy to work with. Smooth transaction. Ask for Mike he will take care of you! Thanks Mike! More