Lenz Truck - Fond du Lac, WI

Did an online application for preapproval and Nik called me right away saying I was approved. Told him I will be in the next day to look at their inventory and work something out. Nik was a great person t me right away saying I was approved. Told him I will be in the next day to look at their inventory and work something out. Nik was a great person to work with. Showed me what I wanted to see and got me in and out of their office within 2 hours as I was in a hurry because I have things to do. Very knowledgeable and hard working, was able to answer every question I threw at him about the company and car I was interested in. I would recommend Lenz Truck to anyone interested in a truck or anyone who wants to know anything about trucks/cars. More

I spoke with Brad Lenz via computer and he answered my questions and set us up with financing, when we arrived the trucks we were interested in were inside so we could look at them. Marty then handled our questions and set us up with financing, when we arrived the trucks we were interested in were inside so we could look at them. Marty then handled our purchase and Dave the financing. Everything went very smoothly and we are very happy with our purchasae. I would recommend Lenz to anyone searching for a used vehicle. More

My experience with Lenz has been very enjoyable. I traveled from the mid-Michigan area to get my 2012 Chevrolet 2500HD and it was exactly as advertised. The price was right Marty and the rest of the traveled from the mid-Michigan area to get my 2012 Chevrolet 2500HD and it was exactly as advertised. The price was right Marty and the rest of the staff treated us great, meeting us at the airport and driving us back to Fond du Lac to pick up the vehicle. They also recommended places to eat and look for Fond du Lac sweatshirts. With over 400 vehicles on the lot there is a vehicle for everyone's taste. I had searched for months before finding Lenz. I would recommend Lenz (and Marty) to anyone looking for a high quality used truck. Rick Terwilliger More

About two weeks ago my boyfriend's truck caught on fire and was a total loss.. we were working with insurance company to get resolved and in the process started looking for a new truck.. On November 1 fire and was a total loss.. we were working with insurance company to get resolved and in the process started looking for a new truck.. On November 1,2013 we found a truck on the Lenz website that we were interesting in.. i emailed and asked to see pictures being there was none on website... within hours i received a email back fromm Brad Lenz which was asking his photo department to rush pictures so we could see it before we drove down from Oshkosh.. Friday night came and we decided to ride down and take a look at the truck.. much to our surprize the truck was everything Jeremy was looking for.. we told Mike Buhler that we wanted to hold the truck and would go to our credit union in the morning.. he was super helpful and made everything as easy as possible... I had worked with Mike about 15 years ago and didnt even know until we got to Lenz that he would be our salesman.. so it was wonderful to deal with a friendly face. On the drive home Jeremy said to me that he really like the truck and there was a noise that he didnt like.. we went to bank the next moring and secure funds.. Headed back to Lenz.. we explained to Mike what are concerns were and he had the service inspect the truck and they descovered a high performanace clutch was making the noise and it was normal... Jeremy was still uneasy... I then emailed Brad and let him know our concerns and he then reassured us that if something went wrong with clutch in first 30 days he would make sure we were happy... that was all Jeremy needed was the reassurance from Brad that he would stand behind the truck... we signed the papers and brought home the truck.. so after two weeks of sharing a car to get back and forth to work I got my car back and Jeremy got the truck that he has always wanted. Our overall expreienced at Lenz was a mazing, from Brad responding to me about the pics right away and Mike being super understanding and helpful... the service manager ( dont recall his name) explaining the clutch issues... We could not have asked for anything better. We will recommend Lenz to everyone.. we are glad to be part of the Lenz family.. THank you for all you did to make our experience extra easy.. you guys rock Jeremy Beck and Cathy Perryman More

My frustration started when we agreed on a trade in value and the cost of the new(used) car. Then I was told the last step was to have mechanics check the car over and I would be out of there in 15 minutes. and the cost of the new(used) car. Then I was told the last step was to have mechanics check the car over and I would be out of there in 15 minutes. They come back with saying the car needs repairs costing $2000 and that they were going to have to give me $2000 less on my trade in. My question is why wasn't this done right when I came in? It would make sense to me to give the car to the guys to look over before agreeing on trade in value and before agreeing on total price. That way you have all of the information you need to determine prices. That type of practice is called getting someone pregnant and is what gives car dealers a bad name. We agree on a price of a car and trade in and I start moving things into the new car and in the mindset of life with this car and then come out with the bad news. Secondly, the price of the car I bought was $34,497. I incorrectly assumed that the $15,473,17 final price was just sales tax and plate transfer. After I came home and looked at the receipt, I saw that there was a $295 service fee, title fee which states that a replacement is $20, but I was charged $95, $25 licence fee and another $25 processing fee. I was never told about these fees. Lastly, before I drove two hours to get there, I called and said that I couldn't locate the title and they said not to worry, we could still do everything without it. Once I got into Nik's office, that was not the case. I had to write Nik a check for $20,500 and he told me it would be cashed if I didn't get him the title within a certain amount of days. I did find the title and he sent my check back, but still very uncomfortable with that. Overall, I did not have a good experience and I won't be back. More

Really had a great experince here--this was my second time coming here and i was in and out with a new truck in like 2 hours--i had a small issue with the truck and they really went out of there way to c time coming here and i was in and out with a new truck in like 2 hours--i had a small issue with the truck and they really went out of there way to correct the problem--Nik Tries was great at getting me the numbers i wanted to see--deal done--I will be back! More

I was looking for a Ford Expedition and they had a few there. I went online first to check there inventory and found one I liked. I went to the dealership to look at it to make sure it was what I wanted. there. I went online first to check there inventory and found one I liked. I went to the dealership to look at it to make sure it was what I wanted. I went on line and filled out the financing form fully believing that it would not happen, but Dave Reilly called me the next day and left me a message to call him about my options. I work third shift so we played phone tag for a couple days and I told him I would be in town that friday and I would talk to him then. within 10 minutes of walking in the door he had financing for me with no down payment and a very low interest rate. I'm so used to high interest rates and large down payments that I was in shock. he said I could drive it home that day. I decided to go home and talk to my husband about it because I didn't want to take on more than I could and Dave and Mike were very understanding about that because a vehicle purchase is a big deal. when I called them back on monday morning a told them I could buy the truck they pulled it in off the lot so that no one else could even test drive it. went in that night and signed a few papers and off I went. this was my second trip to them and surely won't be my last! If you are in the market for a truck, any truck, go to Lenz because if they don't have it on the lot they can find one for you! More

Lenz Truck was recommended to me by a friend of mine -- and I've got to be their happiest customer!! Mike Buhler was EXCEPTIONAL!! Mike was very professional -- and genuinely listened to what my needs we and I've got to be their happiest customer!! Mike Buhler was EXCEPTIONAL!! Mike was very professional -- and genuinely listened to what my needs were and matched me with the perfect truck!! This truly has been the best vehicle buying experience that I've ever had!! When I came to Lenz Truck, I wasn't quite sure what I needed -- and how that would align with my price range. Through our conversations, it became very clear that I had a couple of purposes for my truck. With that in mind, Mike (and his colleague, Nik) found the right truck for me!! I actually didn't know this was the right truck at first. However, Mike explained to me the features of this particular truck -- and why they were important for my situation -- then I knew that this was the truck for me!! Mike did not pressure me -- but continued to provide me information and to listen to my needs. Also, Lenz Truck has an incredible culture -- and their team works so well together!! Being in business myself, I'm very impressed with this organization. I would highly recommend Lenz Truck -- and Mike Buhler!! I know I wouldn't go anywhere else for my next truck!! Thank you, Mike!! - Pam from Sheboygan, WI More

This was my 1st visit to Lenz Truck, and I was 100% satisfied with the level of service and quality of their truck inventory. Mike Buhler was my sales associate, and was extremely helpful in helping m satisfied with the level of service and quality of their truck inventory. Mike Buhler was my sales associate, and was extremely helpful in helping me decide which vehicle was best for my needs. Mike took a lot of time to make sure we looked at all available options, and not once was there any pressure to purchase a vehicle. I decided on a new 2013 Ford F250, and Mike was able to put an above average trade in value on my 07' Cadillac Escalade. Mike also took it aupon himself to work through a few repair issues on my trade in, and went "on and above" to make the transaction fair for both parties. I can't say enough about his commitment to treating the customer with respect and professionalism and he is truly an asset to the Lenz Truck Sales Team. If you visit Lenz Truck make sure to request - "Mike Buhler"!!!!!!!!!!! Thanks Mike for a job well done - A+++++++++++++ Sincerely, Matt S. (Winneconne, WI) More

Overall experience was very good. Steve Svendsen was a pleasure to work with. I was also very impressed with Service Mgr Dan Bergin. Vehicle was everything and more than I expected from the pictures on pleasure to work with. I was also very impressed with Service Mgr Dan Bergin. Vehicle was everything and more than I expected from the pictures on the internet. Everyone was very professional and polite. Our sales representative, Steve, knew his product and took the time to answer all my questions. Make sure you know what your trade is worth. I would recommend Lenz to anyone and we do plan on going back. More