Lenz Truck - Fond du Lac, WI

These guys are the biggest con artists in the United States. They throw on a bunch of bullshit charges on at the end of the sale. Do not deal with these guys, no matter how good the deal looks and how n States. They throw on a bunch of bullshit charges on at the end of the sale. Do not deal with these guys, no matter how good the deal looks and how nice they are they are fooling you. There all there for a reason. I have had 5 friends of mine purchase trucks from there having nothing but troubles and that is not including me. They come on here and make these 5.0 ratings themselves to get there overall rating up. Its a joke and so are they. I hope they go out of buisness because this place is a joke. More

For a couple of months I had been looking for a used Silverado or Sierra 2500 HD. I had a special interest in a low milage 2005. After looking at what local dealers in my area had on there lots, I turne Silverado or Sierra 2500 HD. I had a special interest in a low milage 2005. After looking at what local dealers in my area had on there lots, I turned to the Internet. It didn't take very long to discover that Lenz Truck Center, in Fond Du Lac, had the widest range of trucks to choose from. I monitored there website, and one morning I discovered that they were featuring a 2005 GMC Sierra 2500HD with low miles. I immediately called and hooked up with Ryan Knueppel. Since I was located 500 miles away, I had no idea how I was going to hold that truck until I could get to Fond Du Lac. Ryan was very helpful describing the truck, and explaining that I could secure the truck with a credit card. They would hold the truck until I could get there. Ryan explained that I was not obligated to buy that truck if it wasn't what I wanted. I arranged to get to Fond Du Lac the following week and made an appointment. After a 9 hour drive, I arrived in Fond Du Lac, the day before my appointment. It was 5:00 PM, but I decided that before I got a hotel room I would see if I could find the dealership and maybe get a peek at the truck. I discovered a lot full of literally hundreds of late model trucks. I went to the reception desk to inquire about "my truck". During my conversation with the receptionist, Ryan came out and greeted me. Inspite of being there a day early, Ryan, who had other customers, greeted me with enthusiasm and a warm smile. Within 15 minutes he had the truck at the front door, handed me the keys, and sent me off on a test drive. The truck was everything I had hoped for. When I returned from the test drive, I reviewed with Ryan some questions I had and a few minor issues with the truck. Ryan promptly answered all my questions, and arranged to have the truck detailed, and some minor interior issues repaired. So, "that peek" I had hoped for turned into a purchase that same evening. I checked into my hotel at 7:00 PM, the proud owner of a 2005 GMC Sierra 2500HD. I picked up the truck the next morning, and made the trip home a full day sooner than I had planned. There was no doubt when I saw the truck that I was going to buy it, but Ryan and the great facilities of Lenz made this purchase a great experience. The words friendly, effecient, and helpful best decribe Ryan and the Lenz dealership. More

Have been looking for a blue 2004 to 2007 Dodge 3500 on and off for a while. I came across the one I bought last week, a few emails back and forth with Brad and I'd found my truck. A low mile, Dark blue, and off for a while. I came across the one I bought last week, a few emails back and forth with Brad and I'd found my truck. A low mile, Dark blue, beautiful Cummins powered 3500 Dodge. I deal with quite a few companies at work and I can honestly say Lenz' customer service is second to none. I highly recommend them and plan to look there again when I'm in the market for another vehicle. More

Our family loves Lenz Truck!!!! We have bought over 4 vehicles from Lenz Truck and every time the vehicles were as advertised. We live 6 hours away so I can assure you their prices are also very good be vehicles from Lenz Truck and every time the vehicles were as advertised. We live 6 hours away so I can assure you their prices are also very good because we could go anywhere, but continually go back to Lenz and buy. I hope this review helps anyone considering Lenz Truck because I would recommend anyone to go there and buy a vehicle. Brad Lenz and Dave Reiley (I think that is how you spell his last name) have been our sales people and we have no complaints except we wish they were closer....LOL. -Katie, IL More

Lenz Truck falsifies inspections and sells trucks over state lines to unsuspecting customers. Sold me a Subaru Baja inspection report said not a thing wrong with it--When it arrived even the car hauler ad state lines to unsuspecting customers. Sold me a Subaru Baja inspection report said not a thing wrong with it--When it arrived even the car hauler advised me to get my car checked out ASAP--My local Subaru service recommended an upper engine rebuild for parts failing there (head gaskets, rocker arms, lifters the kit) Turns out this engine UPPER AND LOWER BLOWN--cracked rings-- Service manager said inspection is legit (HA) and no one noticed the clicking tick, or the burning oil smell, or smoke or the cooling system cycling on and off every 30 seconds (which is how it arrived to me). He said the car was detailed and service done...BOGUS AND LIES!! My car arrived so neglected one tire almost flat (on rim) and two others VERY LOW, smelling like someone left its ass in it!!!Lenz Truck infiltrated with sociopaths. CORRUPT DO NOT TRUST More

We had a great experience at Lenz and recommend it to anyone. Lots to choose from and Mark and Nik were very friendly, quick and efficient. That's the way it should be. No wasting time. They got us in anyone. Lots to choose from and Mark and Nik were very friendly, quick and efficient. That's the way it should be. No wasting time. They got us in and out within an hour and that included test driving the truck. Thanks Mark and Nik!!! More

WELL I AM VERY PLEASED WITH THE SERVICE I HAVE RECEIVED. I WILL BE BACK IN THE FUTURE AND RECOMMEND OTHER TO LENZ. I'M HAPPY ANOTHER DEALERSHIP TOLD ME TO COME SEE THE PEOPLE HERE. WHEN I CAME IN ON SATURD I WILL BE BACK IN THE FUTURE AND RECOMMEND OTHER TO LENZ. I'M HAPPY ANOTHER DEALERSHIP TOLD ME TO COME SEE THE PEOPLE HERE. WHEN I CAME IN ON SATURDAY RYAN SHOWED ME THE TRUCK THEN MONDAY BEFORE 9 A.M. DAVE CALLED AND SAID IT WAS A GO. PLUS I GOT IT AT $2K LESS THAN BLUE BOOK WITH A NEW SET OF TIRES. THANKS FELLAS I HOPE TO HAVE THE LENZ EXPERENCE AGAIN. More

Hi Mr Lenz… I had the pleasure of visiting your lot to Hi Mr Lenz… I had the pleasure of visiting your lot to test drive a vehicle today. I want to share with you what a wonderful experience I had from Hi Mr Lenz… I had the pleasure of visiting your lot to test drive a vehicle today. I want to share with you what a wonderful experience I had from the minute I walked in the door. I cannot promise that I will purchase the vehicle I looked at today, but I can promise that I will have nothing but good words to share about your business….and word of mouth advertising is one of the best (and cheapest ? ) From the moment I walked in the door, the receptionist was kind and friendly. She (I should have gotten her name because we were chatting about the map on the wall with all of the stickers) contacted Ryan K for me, which is who I talked to on the phone prior to my visit. Ryan was very professional and friendly at the same time. He got the vehicle in the garage for us to look at ASAP, and completely went over the vehicle with us. Ryan had a fun personality, a great sense of humor and was just wonderful to work with. After the test drive, I asked a few simple questions regarding terms and payments, which Ryan answered quickly. And one thing that really impressed me (that I have EVER experienced at any other facility) was when Ryan worked out payments and terms on his computer with me, he turned the screen so I could see it. I noticed those small little things, like turning a computer screen, because it makes me feel more comfortable and more involved. And I really appreciate that he did that. I have had OK and some “not OK” experiences with sales associates, and this by far the best on my list. I didn’t feel any pressure or pushiness. Your team did their job, and I got my information very efficiently. I am a very busy person, and one thing I don’t need is to have my time wasted. In my opinion, your sales team is the face of your business….and you should be proud of who you have representing your business. I will keep my fingers crossed that my husband agrees this is the vehicle for me……but if he doesn’t and I don’t purchase the vehicle from you, please know that even without a sale, you had a very happy customer in your door today. People can take the time to complain, but very few take the time to give credit when it is due……and your business deserves a lot of credit ….and now you know that people do notice good work….at least I can say I noticed. So at your next meeting give your team a “World Class” thumbs up from me. And maybe some doughnuts too ? Customer Service matters….and it matters a lot! Amanda Volkomener More

I wanted to circle back with you on my experience at Lenz. We worked with Steve Svendsen on the purchase of a Ford Expedition EL from you on Tuesday, April 5. Steve was excellent and worked quickly and Lenz. We worked with Steve Svendsen on the purchase of a Ford Expedition EL from you on Tuesday, April 5. Steve was excellent and worked quickly and dilligently to facilitate our transaction. Your finance chief, I forget his name at the moment, was very professional and excellent as well. There was no pressure, just professionalism. I appreciate this. My wife and I are extremely busy with demanding careers and 3 children. Our time is our most valuable asset and your team was terrific. We arrived at the dealership an hour before the close, with our 6 year-old boy; your team worked effectively and quickly to help us; even watching our son while we test drove two vehicles. We were out of the dealership in two hours; hooray. And, your staff stayed well past closing time to assist us. We will recommend your dealership in the future. When we need another vehicle, we will stronlgy consider Lenz. More

We have now purchased our 2nd vehicle from Lenz truck. It was a overall great experiance. We live in Minneapolis, MN and drove 300 miles just to do business with Lenz truck. When we got there all Brad had to was a overall great experiance. We live in Minneapolis, MN and drove 300 miles just to do business with Lenz truck. When we got there all Brad had to do was hand us the keys. Everything was laready done prior to us gettign there. It was a great experiance. If you want the BEST customer service and the Best deals go to Lenz Truck! More