Lenz Truck - Fond du Lac, WI

was offered a price for my vehicle, signed an offer agreement, faxed it to Lenz, was told a check would be on its way, five days later, got a call from Paul Parent saying the manager wouldn't sign off agreement, faxed it to Lenz, was told a check would be on its way, five days later, got a call from Paul Parent saying the manager wouldn't sign off because the price was to high and offered me a lower price, does no one review the price before an offer is made? I disclosed everything that was asked on a disclosure sheet, that was faxed also. very poor business practices, will also report this to the better business bureau. More

I had a great experience working with Craig Larson. He was quick with finding vehicles within the price range I was looking for. He also showed me several selections from different brands. He is very prof was quick with finding vehicles within the price range I was looking for. He also showed me several selections from different brands. He is very professional, personable and easy to work with. Craig was open honest with vehicle history. Lastly, he introduced me to the finance team which got me a very good interest rate on my loan. Thank-you Craig & Staff at Lenz Trucks for your help, PE-BERLIN More

We recently purchased a Ford Edge and worked with Sam. He was great to work with and very patient with us as we were expecting a baby and were unable to travel for a number of weeks. I had been looking f He was great to work with and very patient with us as we were expecting a baby and were unable to travel for a number of weeks. I had been looking for an Edge for quite sometime and found everything I was looking for in the one at Lenz. Their service was great. When we finally were able to go and see the vehicle, they continued to be patient with us as our newborn was only days old at the time. Sam was very understanding throughout the process and did everything he could to make sure we had what we were looking for. The financing process with Nik was also a breeze. They did not try to make us purchase something we didn't want. It was a quick and easy purchasing process and we will definitely go back to Lenz in the future! More

I had a great experience at Lenz. Craig was very helpful and friendly. I will definitely buy my next truck from Lenz and Craig! I also have and will continue to recommend Lenz to anyone I know who is look and friendly. I will definitely buy my next truck from Lenz and Craig! I also have and will continue to recommend Lenz to anyone I know who is looking to buy a truck! More

This is our second purchase from Lenz, and everything went smoothly. Brad made this a stress-free, worry-free, low-pressure transaction. Thank you Lenz!!!! went smoothly. Brad made this a stress-free, worry-free, low-pressure transaction. Thank you Lenz!!!! More

Was looking to update to a newer truck than what I had.A lot of them out of my price range. Talk to Marty and Nic at Lenz Auto they found me a truck in my price range and I am very happy with it Thanks so m lot of them out of my price range. Talk to Marty and Nic at Lenz Auto they found me a truck in my price range and I am very happy with it Thanks so much guys! I telling my family and freinds about Lenz Auto to shop for trucks Great place! More

My experience with Lenz Auto was very unique in it's own way. I was selling my used 2012 F-150 on craigslist and was contacted by Brian Lenz via e-mail. I was getting very insulting offers, and plenty o own way. I was selling my used 2012 F-150 on craigslist and was contacted by Brian Lenz via e-mail. I was getting very insulting offers, and plenty of scammers trying to purchase my truck, but Brian made a very honest offer. At first, I was skeptical of selling the truck to someone who hadn't seen it, having someone wire money to my bank account, and the delivery of the vehicle. I did some research on Lenz Auto, and decided to accept his terms, and his offer. The day after the initial offer was made, Brian had the money wired to my account. The wire transfer cleared immediately, and I delivered him the vehicle as I promised. Brian was nothing but friendly to me and my father, and I couldnt have asked for a smoother transaction. The reason I write my story is because I know plenty of people probably think it is some sort of scam, as I at first did, but Brian gave me nothing to lose. I didnt have to even consider delivering the truck until we were both aware the money had cleared. There isn't many people willing to buy vehicles like Brian chose to, but I assure you, if contacted by him. you will find no easier way to sell your vehicle. Thanks again Lenz Auto, for making my experience as easy as possible. -Galen Abitz More

It was a ultimately pleasurable experience dealing with Lenz auto. The people and service is great and most of all the vehicle I brought I am quite happy with. Lenz auto. The people and service is great and most of all the vehicle I brought I am quite happy with. More

I spoke with Paul over the phone and committed to buying a vehicle they had advertise online. I agreed to their asking price and agreed to give a credit card deposit over the phone. I asked that the purchas a vehicle they had advertise online. I agreed to their asking price and agreed to give a credit card deposit over the phone. I asked that the purchase contract be emailed to me so I forward it to my local credit union for financing. Paul asked for my social security number and I refuse to give it to him as I was not interested in their financing. I supplied him with all of the information he requested. After waiting over 4 hours and numerous phone calls I called back and spoke with a Brad Lenz. He later emailed back saying that afternoon the vehicle has been sold to another party and money had been put down on the vehicle. I told him that at 10 a.m. I told Paul I would give him a credit card number for the deposit and committed to buying a vehicle. They said they sold the vehicle to another buyer because I was not interested in using their financing. Extremely unprofessional dealer! They later called and said the vehicle was once again available and apologized for the confusion. I agreed to buy the vehicle once again and flew out to pick it up. When I arrived the vehicle was waiting in a bay. I immediately discovered the truck was grossly misrepresented in the video they posted on line. The representative walking around the truck filming an "HD" video was showing the condition of the truck. In the video the rep specifically stated the vehicle was ding free and dent and there were no dents in the bumpers on the rear. The vehicle was presented as being in great shape. When I arrived at the dealership the vehicle had a large 2.5 foot key mark down the driver's side door and numerous dents around the truck. There was also a large amount of rust on the driver’s door and rocker. The tailgate had numerous dents and scratches. The truck was not washed, vacuumed or filled with gas. I was immediately asked to go to the business office to start signing paperwork before I had even driven the truck. I explained the truck was not as represented on line. I watched the video again on my phone to confirm I did not misunderstand the way the truck was represented in their video. I explained the video failed to show the damage including the dents, rust, and large key mark. I told them I was upset because I had bought 2 airline tickets one way to pick up the truck with my daughter and paid the dealership’s $100 fee to pick me and my travel companion up at our hotel. I had already invested money in a trip to pick up a vehicle that was described in the video and on the phone as being in great shape. I told them they had me because it would now require a cab ride back to the airport and 2 more last minute airline tickets. After discussion they were only willing to knock off $300 dollars. I was not happy but agreed because the entire ordeal would end up costing me $1500 to $2000 and I would have nothing. I drove the truck home only to have a fuel control actuator go bad on the drive back. I replaced it and mechanically the truck has been fine. Once home the truck required over $2500 worth of body work to repair body damage and rust issues. I would not recommend this dealership! More

We had been checking your website for a few months and really liked an Expedition you had listed as we had one before and missed it. I filled out an application online Friday night around 430. I receive really liked an Expedition you had listed as we had one before and missed it. I filled out an application online Friday night around 430. I received a call back within minutes from Nik Tries and he got the ball rolling. He got us a great interest rate and was very helpful with everything. We have bought several new and used cars over the years, with this being our first with Lenz Auto and I have to say this was the easiest and most pleasant experience. Special shout out to Nik and the rest of the team!! More